Customer Ratings & Reviews
- Model:
- WM4000HWA
- SKU:
- 6419621
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
Machine recall
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware I totally agree with this statement and customers reviews’s we don’t recommend buying any appliances, especially washing machines from Best Buy. They ripped us off three times especially with the #Warranty. They are not. I don’t recommend them when it comes to appliances, electronic. Yes but they don’t know how to deal with electronic the appliance part department, I recommend going to an appliance store. They tend to the delivery department ship you open boxes when you purchase a new item be careful this is why your machines break down !!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jean. Thank you for taking the time to share your experience with us. We understand your concern with both the issues you've encountered with your LG Washer (WM4000HWA) model, and the challenges you’ve had with Best Buy’s appliance department. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
To address the issue with your washer, we recommend checking if your machine is still under warranty and contacting LG Support directly for assistance with any repairs or replacements. If you need help navigating the warranty process or further troubleshooting, please send us a private message on social media @LGUSSupport, and we’ll make sure you get the support you deserve.
We appreciate your feedback and hope to resolve any issues you're facing so that your LG washing machine can work as expected. We are here to assist you every step of the way. ^Juvy
LG Washer works Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.item works great, very user friendly and has many nice features
I would recommend this to a friendUpgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrade from my last front load washer. Larger and more options that I am still learning about.
I would recommend this to a friendWasher dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fellows were very efficient. Ñnnnnnnnñnnnnnnnnnnnnn
I would recommend this to a friendMy clothes shrunk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its cool and all nice design but whenever you choose a sensor dry setting they dont let you change the heat temperature so on a normal setting my clothes were dried with too much heat. Now i have to do a timed dry just to change the heat temperature. If the AI is supposed to sense when my clothes are dry WHY DID MY CLOTHES SHRINK!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Giorvani. We appreciate you sharing your experience with us. We understand your concern about your clothes shrinking when using the sensor dry settings on your LG Washer (WM4000HBA) model. We strive to provide high-quality products exceeding our customers' needs and expectations. The sensor dry cycles automatically adjust drying time based on moisture levels, but heat settings are preset for optimal performance. For more control, we recommend using Low or ultra-low heat settings under Timed Dry or selecting the Delicates cycle, which uses gentler heat. Also, avoid overloading the drum, as this can affect drying accuracy. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-front-load-washing-machine-cycles-and-options--1337797444134. If you need further assistance, please send us a private message on social media @LGUSSupport, and our team will be happy to help. ^Juvy
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product and installation all good it just took a really long time to get it.
I would recommend this to a friend2nd LG washer dryer purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great color, easy to use, works great and knowledgeable sales person
I would recommend this to a friendWasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quieted. Beautiful job in cleaning clothes. Love the height.
I would recommend this to a friendWorks well, crappy controls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second set of LG washer/driers. I’ve owned this, and the drier, for about six months. It works fine and isn’t too noisy, but the controls are just about illegible. Since LG apparently had no better idea on how to jazz up the machine, they decided to make the control panel about as low-contrast as possible. Little lights on the control panel indicate washing and drying functions, but try to read the label that accomplices each little light. My LG microwave oven controls are just the same. If I had paid attention to what I experienced with the microwave, I would have bought different washer/driers.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, BarryA! Thank you so much for your valuable feedback on the LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. We will surely pass this on to the rest of our team, and it will be considered for future product improvements. If you could, please post this to our feedback page: https://www.lg.com/us/support/feedback. ~Rita
Faulty Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG washers front loader and top loaders have a huge problem with a particular part that goes bad after a certain time. LG shows no intentions in fixing this problem. This was told to me by a certified LG technician. Please stay away from there washer machines unless you want it replaced in a couple of years because of this problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate all feedback. Thank you for bringing this to our attention. We’re sorry to hear that you didn’t have a great experience with our service. Trust us when we say that your comments does not go unnoticed. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
VERY LOUD!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.VERY LOUD! BEWARE! I just purchased this washing machine because it was rated #1 by both Consumer Reports and Wirecutter. Reviews said it was quiet. I immediately had Best Buy come out to make sure they installed it correctly or to see if I had a lemon. BB repairman said that this is how loud all of them are and I could switch to the Samsung. Samsung has incredibly long wash times. So I will have the LOUDEST washing machine I’ve ever had (almost 60 yo) for the next ten years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Washer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Do not purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this washer. I purchased in 2021 and it has been continuously malfunctioning since purchase. There have been continuous leaks, requiring replacement of multiple parts, now a leak has developed causing the motor to fail, causing sparks, tripping my circuit breaker, and making the unit unsafe per the latest repair technician. My unit has been out of use for over 2 months because the warranty company has failed to fix the issue. I am waiting for another technician to deem the unit irredeemable to either get a new, but the Lg technician has already canceled twice on this appointment. If this does not get resolved, we are way past it getting resolved in a timely manner, I will have no choice but to search for a possible class action lawyer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! Thank you so much for taking time to review us. I'm sorry to hear about the ongoing malfunctions and issues you've been experiencing with your LG WM4000HWA washer. It's frustrating when a product continuously fails to work properly, especially when it poses safety concerns. I can understand your frustration with the warranty company's inability to resolve the issue in a timely manner. I hope the next technician appointment brings a resolution, but if not, considering legal action might be necessary. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
- Cons mentioned:Door
Leaks from door and I'm now getting the runaround
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks from door when using Clean cycle, Gentle or Bedding cycles. Two repairs have been made: new seal and a new door and it still leaks. Although this is a new machine and I have Geek Squad coverage I'm now getting the runaround.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Broken too soon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washing machine over 2 years ago. The latch on the door broke and I can no longer close the door. I paid over a thousand dollars for this washing machine. I got an estimate to fix this and the repair would be close to $700, almost the price of a new washing machine. I am very upset with this purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Cristina. Thank you for sharing your feedback on the WM4000HWA Washer. We understand your frustration regarding the door latch issue you've encountered. Your satisfaction is important to us, and we'd like to assist you further. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to discuss your concerns and explore possible solutions. We appreciate your patience. ^Sam
Out of box Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer I bought was an out of box in excellent condition, which means no dents or scratches. When I got it home I found a dent that wasn't obvious in the store. It should not have been marked excellent condition.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, RandallT. We apologize for the inconvenience caused by the dent in your LG Dishwasher (WM4000HWA) model, despite being labeled as "excellent condition" when you purchased it as an out-of-box item. We understand how frustrating and disappointing this must be for you. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If you need further assistance on your LG product, please send us a private message on Facebook or Twitter through @LGUSSupport. We're here to help and ensure your satisfaction with our products. ^Juvy
Washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water gets trapped at the seal at the bottom. You have to make sure the drain hole is clear and remember to dry it with a towel so it won’t get moldy. The bleach dispenser never seems to dispense, so I guess I’ll have to call about that.
I would recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience. We're here to serve you anytime. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^James.
Failed within a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an LG front load washer, failed within first year. No support from LG customer service. Had to pay to get fixed. Check out YouTube for reviews.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Catastrophic Failure of unit in 3 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Model #WF45M5500AP/A5 Purchased from Best Buy end of 2018. After 3 years of retired single person in household use, the unit catastrophically failed. Drum replacement. Cost to fix is 125% of purchase price. Certified Samsung repair company Asurion no showed 3 appointments before arriving and concluding in 10 minutes that price to fix. Sent 3 emails and one snail mail letter to Samsung in the States and overseas. Would YOU expect a low use washer to last more than 3 years?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pure garbage, has never worked properly. Replacing with a new one. Never buying LG again, anything.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Horrible Controls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controls are the most un-intuitive ever and the settings are hard to read. To make it work you have to use a phone app!! Cumbersome and annoying and time wasting. This machine is the worst I have ever used because of the terrible user interface. It has me wishing for a river and big rocks for washing! Regret this purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette