Customer Ratings & Reviews
- Model:
- WM4000HWA
- SKU:
- 6419621
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
Broken too soon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washing machine over 2 years ago. The latch on the door broke and I can no longer close the door. I paid over a thousand dollars for this washing machine. I got an estimate to fix this and the repair would be close to $700, almost the price of a new washing machine. I am very upset with this purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Cristina. Thank you for sharing your feedback on the WM4000HWA Washer. We understand your frustration regarding the door latch issue you've encountered. Your satisfaction is important to us, and we'd like to assist you further. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to discuss your concerns and explore possible solutions. We appreciate your patience. ^Sam
Out of box Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer I bought was an out of box in excellent condition, which means no dents or scratches. When I got it home I found a dent that wasn't obvious in the store. It should not have been marked excellent condition.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, RandallT. We apologize for the inconvenience caused by the dent in your LG Dishwasher (WM4000HWA) model, despite being labeled as "excellent condition" when you purchased it as an out-of-box item. We understand how frustrating and disappointing this must be for you. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If you need further assistance on your LG product, please send us a private message on Facebook or Twitter through @LGUSSupport. We're here to help and ensure your satisfaction with our products. ^Juvy
Washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water gets trapped at the seal at the bottom. You have to make sure the drain hole is clear and remember to dry it with a towel so it won’t get moldy. The bleach dispenser never seems to dispense, so I guess I’ll have to call about that.
I would recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience. We're here to serve you anytime. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^James.
Failed within a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an LG front load washer, failed within first year. No support from LG customer service. Had to pay to get fixed. Check out YouTube for reviews.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Catastrophic Failure of unit in 3 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Model #WF45M5500AP/A5 Purchased from Best Buy end of 2018. After 3 years of retired single person in household use, the unit catastrophically failed. Drum replacement. Cost to fix is 125% of purchase price. Certified Samsung repair company Asurion no showed 3 appointments before arriving and concluding in 10 minutes that price to fix. Sent 3 emails and one snail mail letter to Samsung in the States and overseas. Would YOU expect a low use washer to last more than 3 years?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pure garbage, has never worked properly. Replacing with a new one. Never buying LG again, anything.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Horrible Controls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controls are the most un-intuitive ever and the settings are hard to read. To make it work you have to use a phone app!! Cumbersome and annoying and time wasting. This machine is the worst I have ever used because of the terrible user interface. It has me wishing for a river and big rocks for washing! Regret this purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely would not recommend this washer to anyone!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nicole. It seems that our product, the LG Washer (WM4000HBA) model, did not meet your overall needs and expectations. We strive to provide exceptional service and would like to address any questions or concerns you may have. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy