Customer Ratings & Reviews

I highly recommend the LG Thin Q washing machine. It is quiet, quick and the clothes come out clean and ready to dry. The 4.5 capacity is fine. If you have a large family, then get the 5.0 size.

The LG 4.5 Cu. Ft. Front Load Washer is a powerhouse of performance and technology, wrapped in a sleek black steel finish. Its AI-driven intelligence automatically selects the best wash motions, ensuring a thorough yet gentle clean for all fabric types. The steam function is a standout, with the Allergiene™ cycle effectively removing over 95% of allergens—a must for families. The generous capacity handles large loads like king-size comforters with ease, while the ThinQ® app adds modern convenience with remote control and cycle notifications. It operates quietly and efficiently, saving on utility bills. While it sits at a premium price point, its superior cleaning power and smart features make it a worthwhile investment for those seeking a high-end, feature-rich laundry experience.

Haven’t had it long but so far enjoying it. Best part is doesn’t move on high spin. Does a good job cleaning. Like the look of machine and it fit my space well. Gave 4 stars as a little loud when filling with water and at a few other cycle times so if this machine is near sleeping areas, you may not want to use at those times; clothes do come out twisted together and some cycles are long. I stick with basic ones for the most part so it’s not an issue. Really don’t need all those cycles. Watch the door closing, make sure you push it in or the machine will error.

Just replaced our 20 year old LG front loader, which we also purchased from Best Buy, with another highly rated LG front loader. Installers were very knowledgeable and helpful. Very happy with it. Quiet, fast, and love the varied selection of features.

We Love the LG Front Load Washer. This is our second one, they work Great and the new one has a few more cycle choices. Love the Speed Wash, it's a quick cycle! Would definitely recommend if looking for a new washer.

I love this dishwasher! So far, so good. It’s quiet. My clothes come out clean. I don’t mind the little maintenance I do to keep it in optimal performance, cleaning the inside rings & leaving cracked open. I’ll take that to not having unclean clothes.

I love this washer! It's so much quicker than my old one and it does a great job of cleaning. The front loading capacity is great for me and no problem at all! I just always remember to wipe out the lower rim and leave the door ajar for a for minutes if I'm finished doing the wash - it helps the washer dry perfectly.

Bestbuy provides a great service to install and hallway the old one. This washer is working without issues however we only used it for just other the month.

Waited tonguve this review until id had it in use a few weeks - LOVE this washer!! Can't believe how clean and soft items come out. And the Allergiene cycle had been an absolute life saver. So excited for the matching dryer to be delivered this weekend!

We have now had this washer for approximately 2 to 3 months. We are very satisfied as we were with our previous LG washer. What we like about this one is that the spin cycle even on high does not move the washer all over the place. I even found the cat laying on top of the washer when it was going and he was not bothered at all. It does not have the same number settings as the previous LG. But it does seem to be more efficient.

This washer is very user friendly and quiet. It washes well. I also like all the available options. The Turbo Wash uses more water, but also washes more quickly. I like having that option. I wish it had the option to use warm water to rinse. Unfortunately, it does not.

Overall the washer is working really well. I like that I can add extra rinse and spin to things. I did have a problem just washing 2 older pillows. The spin would start and stop, guessing it could not stay in balance. Looking back on it I should have added a couple smaller blankets in with the pillows. Other than that, it has been washing everything just fine, and faster with less water than my old machine. I have not had a chance to use the steam setting yet so I cannot comment on that. I am glad that I purchased the stand/drawer pedestal l for the washer as it helps to have it a little higher. The only thing I don't like is that the door is tinted so dark that you cannot see inside as it is in use. I would prefer to have a clear door so I can see inside as things are being washed.

Nice compact machine good capacity quiet easy to use

After our previous great experience with a LG washer (10 years) we decided to get a new one when we moved. We have not been disappointed at all. The feature set is something to behold ! Cycles seem to run faster than on the old washer and I find that I'm using less detergent as well. Having WiFi capability is just pure awesome. Plus the 10 year warranty on the Direct Drive made this a no brainer purchase.

This is a highly recommended product for a quality washes and very efficient in the time and energy use.

Love the look of these appliances. The body is smaller than my last washer and dryer, but the capacity is just as large. Pretty quiet too. The technology is amazing! So many options. From washing Teddy Bears to bathroom rugs. It handles them all.

I recently purchased a washer and dryer from Best Buy, and I couldn’t be happier with the experience. The customer service was excellent from start to finish—everything was handled smoothly and with care. The delivery and installation team did a fantastic job as well. They arrived on time, set everything up perfectly, and made sure I understood how everything worked. On top of that, they were incredibly kind and respectful throughout the process. Truly a five-star experience!

As a replacement for a previously trouble-free, 13 year old LG-made washer with similar features, this unit was exactly what we wanted. So far it has met our expectations. Best Buy’s sales and purchase procedures made the experience an actual pleasure, instilling confidence with their efficiency and easing the anxiety associated with large purchases.

Love our new LG washing machine. First, the sound is practically non-existent. The cycle offering is diverse & accommodates our varied needs. Our clothes are clean & fresh efficiently & quickly. Options allow me to customize my cycles. Great unit with all the options of newer model but better price.

Love it. Easy to operate. Looks good. I got it delivered, and the other pickup all happened quickly. The purchase and delivery were all done and finalized online—HOORAY! A painless process.