Customer Ratings & Reviews

Very quiet operation. Easy to use. Washing great !

Bought this washer/dryer set to save space in our laundry room and so far it's been amazing! It works great, does an efficient wash, and a great space and energy saver. 10/10 recommend

We previously had an LG washer, also a front loader, that we purchased when our home was built back in 2007. At the time, LG had just started making clothes washers and driers, so I purchased the extended warranty even though that is almost never recommended by consumer experts. We never needed it, and now the prior LG washer is several years past the expected lifespan of a clothes washer. The prior LG washer did start some minor leaking recently. Given the cost of even getting repairmen out to look at an appliance, and the fact that the old washer is well past a washer's average lifespan, we decided to replace it. I purchased this replacement, and got a quick delivery date and installation from Best Buy. Despite the fact that the tub is larger, the cost was almost half that of the prior washer. That's how much the technology of front loaders has advanced over the years. While the prior washer was never bad noise-wise, this one is distinctly quieter. And unlike the old one, we can actually leave items like folded, clean laundry on top of this one while running a load, and they will not fall off. Both the older LG and this one are very good at cleaning laundry, though I do not have a chem lab in my house to actually test that. However, this particular model was at the top of "best washers" in a "leading consumer magazine," and they almost certainly *do* have such a lab.

It is what I wanted and is ideal for me because it washes my clothes very well and easy to use

DO NOT forget to take out the shipping screws when installing the washer, or it will be very noisy. Works well, uses less power and water than our old washer (2010ish model don't remember the brand).

I have owned many different washers in my life. I have never had one that I had any complaints about. This, washer, however, is the absolute worst. Starting from the first day, the chemical odor was horrible. According to LG, it will go away. I got that reply after 2 weeks of constant messages and texts. I wonder if they have a quota of replies before they can just ignore an inquiry. More important, the machine does not clean well. We are an active family and wash multiple loads a day. About half the time the washer decides to run a fast load and the other half a very long load. The website says it can be due to the size and type of load. Our experience is that the sensors don't work at all. It is frustrating to dry laundry loads and have them reek when they are done. Additionally, the choices of load, speed, temperature etc are useless. You have to start the load, then stop it, in order to make changes with any of these things from the apparent presets. We end up doing a normal load each time and going through three steps to get close to the type of washing we desire. Lastly, the information provided on the machine is minimal to none. Perhaps there are other ways to go around the presets but we could not get any information online. No complete manual available. I wish I had purchased the Samsung model that we just replaced!

Excellent purchase, we use both the Washer and Dryer every day. The installers were very kind and helpful! We purchased a washer and dryer for another house through another company a few years ago and had a bad experience and had to hire someone to come to the house to balance the washer

I learned a lot. Just replace seals & bearing, YT vids say. No, LG took care of that: the part that corrodes and breaks, every time, is the aluminum spinner aka spider. Before this model it could be replaced, but now it cannot, the outer drum is cemented instead of bolted. To fix, replace the assembly: $679+shp+tax parts alone! It lasted only 18 months…this is Anti-American!!

Can't beat the value for the price. Good looking and functions well.

Excellent buy. Uses very little water and cloths are clean. More complicated than an on off switch. But welcome to 2021. Features are extraordinary. Love it.

Everything was delivered on time, driver was friendly and helpful and appliance works great.

Runs very well. It is quiet, cleans fast, and is easy to use. The AI intelligence decides what wash is the best so all you have to do is load it and push one button and you are good to go.

I love my new LG. I’ve had no problems with it. It’s quiet and does the job.

Love it! Easy to use. Love! Love! I love it that it connects to my phone. Remind me when the wash is over

New washing machine is great. It is better than the old version and loved the new features introduced.

My washables come out cleaner than my previous washer. Many options for different washing needs.

Literally asked Best Buy staff which washer and dryer they would purchase if they had to buy a set in the store and this was the recommended one. Looks great and it was within our budget so we trusted our professional Best Buy representative and bought the set. They arrived the time we scheduled it for and installed it no problem. The washer and dryer works efficiently and also has many useless functions, but it gets the job done well. Shout out to Timmy, he was patient and walked us through all the details!

Great washer 0 it is quieter and better wash quality then the previous model.

I love it best purchase ever I’m so happy no complains

We got this during a recent sale, and can't say enough about the washer itself. Installation and set up was a breeze. We haven't used all the features yet, but the quick wash is perfect for freshening up garments. The spin cycle leaves clothes practically dry, which will further increase our energy savings. We have been able to wash our king-sized comforter in the machine, and the extra capacity helps to avoid spending all day washing smaller loads. The only complaint I have is with LG and their Thinq app. Our Samsung A10e phones apparently don't have the firepower to run the app? What in the world is so complex about the app? My wife installed it on her (older, to us) phone, and all it does is report washing status, advise when you need to clean components and the like. The app seems to be useful, but the developers disappointed me with the lack of compatibility.