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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2996 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 2,996 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Lots of cycles many normal people wont use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife had a clothing YouTube channel and I work in IT. My job is frequently un weathouses where it is filthy. The machine gets out cloyhs clean. But many of the options use warm or hot water where the clothing calles for cold. Also many of the clothes that my wife gets today is handwash which is only available. through the download section. The control panel is hard to see if tour raller than about 5'2" or so. As i am close to 6' i frequently have to get down on one knee to see all the buttons and what thay say.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    A Win, Win

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Previous washer & dryer were made by LG and after 14 yrs they worked great as well! Saved money due to maintenance agreement with Best Buy. Love the little tune they both play at the end of their cycle. Not irritating at all and very pleasant. My brother laughs every time he hears it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Excellent machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our new washer. Quiet, large capacity, many options, cleans well. Best Buy Geek Squad great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer! Works beautifully! So glad I went to this model.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great capacity and easy to use. Turbo wash does a great job and quickly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pros And Cons

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros; We love the look of the LG. Easy to use. Works great as intended, only to a point however Quiet while running Cons (we purchased this model previously); What we found that was disappointing; - the boot developed a couple of holes due to rubbing in three locations. Need something to protect the boot from moving component. - the stabilizer (shocks) that keep the tub from moving around too much were worn to where they needed to be replaced. Need higher quality (not plastic) component. As it was going to be nearly the same cost for repairs we chose to purchase another washer so we did not have to purchase another dryer as well. Unfortunately I have found that most manufacturers produce a lower quality product than they have in the past. Not meant to last.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, MIKEM. Thank you for sharing your experience with us. We understand your inquiry regarding the durability and components of your LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. We understand that the unit didn't meet your expectations, and we appreciate you highlighting both the performance and the areas for improvement. Your feedback is important, and we'd like to assist you further.
      https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-black-steel/J7G564PZ34
      For further assistance and any specific concerns you may have, please contact us on [email protected]. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Nice machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine was efficient, quiet and had a nice musical sound at the end.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet and Capable. Solid!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm posting on behalf of my wife. She loves both her LG washing machine and her LG dryer. Cleans fast and drys fast. There's no need for energy-wasting, long-run cycles. Both machines are quiet and the displays are straightfoward and uncomplicated. The machines have bluetooth capability (I think), but weve not gone there yet.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 4 out of 5 stars

    Good washer but …

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t pay attention to side door opens so now I have to take wet clothes around the door to put in the dryer. This is a pain and would have to have a new drain installed to fix this. Also, my previous washer Had a light inside the machine. This one does not and I really miss that feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work like a true dream, I won’t get any other set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, nice and quiet running. Does good job with all colors of clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the washer has been great for the past month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG for Life!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! It handles all our washing needs.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best Large Capacity Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely Love this new washing machine. We were actually able to wash our Quilted Bedspread which we usually have to take the laundromat and use one of the Giant machines becuse it was always just too big for our machine(s) at home, but we were able to wash it in our new machine and it came out great. Just so many other features including how Quiet it is. So glad we upgraded to the LG.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs very well. It is quiet, cleans fast, and is easy to use. The AI intelligence decides what wash is the best so all you have to do is load it and push one button and you are good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. A bit pricey but totally worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    LG - 4.5 Cu. Ft. High-Efficiency Smart Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product, Washes clothes very well, many selections for washing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality, ease of use and the delivery team did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Very happy of purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! Very quiet and nice looking. We have a matching Dryer and its just as quiet and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    great washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, cleans clothes effectively, quiet operation clothes come out undamaged and quite dry.

    I would recommend this to a friend
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