Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 2,867 reviews
Rated 5 out of 5 stars
Top Rated in my book!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the 2nd LG washer I’ve bought. And I did it for my second house because I notice how much cleaner clothes come out than when I was using the top load the house came with.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We've had the unit close to a month now and its worked really well for us. We had a frontloader previously and this one runs much faster for the same cleaning.
I would recommend this to a friend
Rated 5 out of 5 stars
LG supe machine
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Is my second one is very good machine. No problem at all. I wash a lot of clothes all the time LG is the best washer machine by far
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am very pleased with my new LG washer. I've been programming it via the cell phone app, in addition to downloading other programs for even smarter use.
Possible to control with LG app and Alexa! Very cool!!!!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased the pair washer dryer combo.. I did research before making a purchase on multiple brands and capacities.. spoke with repair facility and they all said LG hands down best machines to own
I would recommend this to a friend
Rated 5 out of 5 stars
Great Machines & Install Experience
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The product works great. Steam function is unmatched - and I’ve used multiple “steam” washers/dryers.
Installers that Best Buy contracted were professional, fast, and precise.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The washer is good, it works good, the normal cycles is 30 minutes, I like it because there is other washers in the market with cycles that last more than 1 hour and it's too long! One thing I don't like is that in every load you have to fill out the soap dispenser, but overall is a good washer and not expensive like other ones.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love my Lg washer and drier big upgrade from my previous machine’s. All the latest features steam cleaning wifi alerts and phone app.
I would recommend this to a friend
Rated 5 out of 5 stars
LG Thin Q washer and dryer set
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love love love the set!!! AMAZING!!!
Energy efficient, thorough wash, and perfectly dry in like 30min!!!! Again, AMAZING!!!
It should also be mentioned that the customer service and education given by Dominic at the Melbourne, Fl store was perfection!!!
Great investment and just all around perfect 10’s!!! Also, the rose gold accents, muah xoxo
I would recommend this to a friend
Rated 4 out of 5 stars
High Tech
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The sensor to tell you about exhaust airflow is extremely sensitive. I have a long run with 4 turns before it exists the house and I keep getting the error code that says it’s too long and has too many turns.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am loving my new appliances. It was delivered and set up in a timely manner. The appliance cuts the time I was doing laundry down considerably and as a stackable unit it is so easy for me to reach items .
I would recommend this to a friend
Rated 5 out of 5 stars
Lg
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This machine is a replacement of a 11 years old sister machine. I believe is a great product.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The workin excellent the washer and dryer the amazing
I would recommend this to a friend
Rated 5 out of 5 stars
Good Buy
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Aesthetically pleasing, good size, easy to install myself
I would recommend this to a friend
Rated 5 out of 5 stars
Lg washers
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very nice work great super fast and reliable different settings. Great washers like I said.
I would recommend this to a friend
Rated 5 out of 5 stars
Good Purchase
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I saw the review and I decided to go for it, It’s being an excellent and great buy so far, enjoying every bit of usage and no issues so far for well over one year!
I would recommend this to a friend
Cons mentioned:
Price
Rated 1 out of 5 stars
Price manipulation
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Product is fine. BB treated us horribly. On two occasions post purchase, the washer went on sale at a lower price on BB website and we had screenshots. We called to get price adjustment, and after much delay, were told the price had changed upward again. Change your policy if you do not plan to honor it.
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi, Dan. Thank you for sharing your experience with us. We’re glad to hear that your LG Washer, (WM4000HWA) model, is working well. However, we understand your concern regarding the price adjustment issue with Best Buy. We strive to provide exceptional services and ensure a smooth experience.
While we cannot directly adjust the pricing through Best Buy, we recommend reaching out to their customer service team again at 888-237-8289, referencing your previous communication and screenshots. They may be able to offer a resolution based on their policy.
Please feel free to reach out to us via private message on social media @LGUSSupport if you'd like additional assistance or have further questions. We will be more than happy to assist you further. ^Juvy
Rated 1 out of 5 stars
Garbage- vibration sensor issues- Do Not Buy!!
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you want to restart you loads 4-5 times a cycle due to a vibration sensor defect, then this is the washer for you!! If not, buy something else. This has been nothing but trouble over the past few weeks and we haven’t even owned this washer for 6 months prior to this issue. we haven’t even owned had nothing but issues with any and every LG appliance we have ever owned.
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hello there, Drock. Thank you for sharing your experience with us regarding your LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White. We understand that this unit didn't meet your expectations, and we are here to assist with your inquiry about the vibration sensor issues causing cycles to restart.
We understand your inquiry about the washer stopping mid-cycle. While this unit is designed to automatically adjust for an unbalanced load, continuous stopping can be concerning. A common cause for this is an uneven load distribution or if the washer is not perfectly level.
We recommend a simple check to ensure the issue isn't related to the installation or load:
Check for Leveling: Ensure the washing machine is on a solid, level floor and that the leveling feet are correctly adjusted and locked. An unlevel washer is often the cause of excessive vibration and the 'restart' behavior you are describing, as the machine senses the imbalance and attempts to correct it. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-white/J7G564PZ86 For further assistance, and to discuss the continuous vibration sensor issues in more detail, please send us a private message on Social Media @LGUSSupport. We appreciate your patience, and our team will be more than happy to assist you in resolving this. —Renzo