Customer Ratings & Reviews
- Model:
- WM4000HWA
- SKU:
- 6419621
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
Ruins Clothes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the life of me i can't figure out how these have any positive reviews. Unfortunately i didn't find out until after the washer started ruining my clothes that this is a common issue. I researched the crap out of front load washers and i never came across the topic of clothes being ruined. Not until after my first load didn't i know that the issue is not only common but a normal occurrence. I really wish i could love this LG washer. I've tried multiple cycles and The result is always the same. Apparently friction created between the clothes rubbing during the wash cycle is the main issue. Since the unit barely uses any water, the clothes don't have the ability to separate. In turn the lack of separation causes the clothes to rub to the point of being destroyed. I noticed laundromat washers use enough water to halfway fill the drum and i think that's why those units don't have same issue as these do. I did a "normal" cycle on the LG and the clothes tumbled in a very small amount of water for over an hour. It makes absolutely no sense as to why they would design this washer to cycle for such a long time. It's the same motion over and over for way too long. The clothes rub against eachother for an excessively long time. It's no wonder it destroys clothing. I watched the cycle through the window to watch the process. Luckily i was washing bedding during my viewing party. I wash all my colors on the lowest temperature and also time dry my clothes on low heat. I recently tried doing a Speed Wash and watched that process as well. Speed Wash typically was around 25 minutes and seemed way more practical than any of the other settings. I also resorted to the highest soil level hoping that there would be less friction between the clothes. Based on some of the research I did I found posts that's addressed the issue and basically suggested ridiculous steps to take to help mitigate the most regular of clothing fabrics. But this if you want to waste money and ruin your clothes in the process. I'm so disappointed. I went through great lengths to install these and move the old washing machine combo i replaced with these out of my unit. Pick up truck, stairs, time.. all a waste
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Front Load Washer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Lg washer and dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These units are by far the best I have ever used and Best buy made it simple to purchase and the install was just as great!! Great job Best Buy!!!
I would recommend this to a friendGreat fast delivery and contact
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome appliances. Love new LG washer and dryer. Great contact with Best Buy and delivery.
I would recommend this to a friendLg washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent lovely very my wife very happy about that new very
I would recommend this to a friendGarbage- vibration sensor issues- Do Not Buy!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to restart you loads 4-5 times a cycle due to a vibration sensor defect, then this is the washer for you!! If not, buy something else. This has been nothing but trouble over the past few weeks and we haven’t even owned this washer for 6 months prior to this issue. we haven’t even owned had nothing but issues with any and every LG appliance we have ever owned.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Drock. Thank you for sharing your experience with us regarding your LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White. We understand that this unit didn't meet your expectations, and we are here to assist with your inquiry about the vibration sensor issues causing cycles to restart.
We understand your inquiry about the washer stopping mid-cycle. While this unit is designed to automatically adjust for an unbalanced load, continuous stopping can be concerning. A common cause for this is an uneven load distribution or if the washer is not perfectly level.
We recommend a simple check to ensure the issue isn't related to the installation or load:
Check for Leveling: Ensure the washing machine is on a solid, level floor and that the leveling feet are correctly adjusted and locked. An unlevel washer is often the cause of excessive vibration and the 'restart' behavior you are describing, as the machine senses the imbalance and attempts to correct it.
https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-white/J7G564PZ86
For further assistance, and to discuss the continuous vibration sensor issues in more detail, please send us a private message on Social Media @LGUSSupport. We appreciate your patience, and our team will be more than happy to assist you in resolving this. —Renzo
This is Fire
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is genuinely fantastic and I love it! Bought it's companion too!
I would recommend this to a friendLove it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. Was able to stack so it was space-saving. Had to upgrade from 20 year old washer - fantastic replacement.
I would recommend this to a friendLG washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very minimalist, not bulky in size. I’m not a fan of the seal around the opening. It collects water and any other debris. I have to check it after every load and then wipe it. More maintenance than I wanted. However I’m pleased with the washing
No, I would not recommend this to a friendWasher & Dryer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet and have several wash and dry options to choose depending on what you need.
I would recommend this to a friendMy new favorite washing machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lovely, efficient, and QUIET washing machine! Very happy with this purchase!
I would recommend this to a friendWasher - installation issue and now it's leaking
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this at the end of Nov 2024. We had a ton of issues with delivery and installation. They told us they couldn't bring down this washer and dryer to our basement because it wouldn't fit. We asked that they left these at our house and we brought them down ourselves. When they called back and asked how it went, we told them what happened and we are unsure of how to hook these up properly. They had cancelled the installations and had new installations setup after a couple weeks later. They came and hooked it up properly by end of December. Today, the washer machine is leaking and I've been working on getting a hold of someone from Best Buy for the last 4 hours.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Eric. Thank you for sharing your experience with us. We understand your concern about dealing with delivery and installation issues, followed by a leaking washer so soon after getting everything set up. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
As a first troubleshooting step, we recommend checking the washer's water supply hoses for any loose connections or leaks. Sometimes, a simple adjustment can help prevent leaks. Additionally, ensure the washer is properly leveled, as an unbalanced machine can sometimes cause water to spill over. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and help get this issue resolved. ^Juvy
Noisy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is loud. It doesn’t clean very well. I looks nice and fits well in a small space, but the quality just isn’t there.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on your LG Washer (WM4000HWA) model. We understand how important it is for your laundry appliances to work efficiently and reliably. We strive to provide high-quality products that fulfill our customers' requirements and anticipations. Noise during the spin cycle can be caused by laundry becoming unbalanced in the drum, foreign objects stuck in the tub, or the washer not leveling. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washing machine. No bells and whistles, but clothes come out clean and smelling fresh. Somewhat noisy, compared to others, though.
I would recommend this to a friendBought both washer and dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought washer and dryer and they are excellent and love them both. Attractive color black and white was very different for me so I made it work.
I would recommend this to a friendGreat Upgrade
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit to replace an aging Samsung washer. So far so good. Love the frontload design.
I would recommend this to a friendLG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really efficient. great product. recommend the washer.
I would recommend this to a friendValue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for the price. We love the washer.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, beautiful, washes heavy loads, love my new robot washer
I would recommend this to a friendNew LG ThinQ Technology
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful new technology making washing clothes a breeze. Fast and efficient.
I would recommend this to a friendLGwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My LG washer with steam is idea for light fabrics that need a light touch
I would recommend this to a friend