Customer Ratings & Reviews

Great washer. Was able to stack so it was space-saving. Had to upgrade from 20 year old washer - fantastic replacement.

Good washing machine. No bells and whistles, but clothes come out clean and smelling fresh. Somewhat noisy, compared to others, though.

Bought this unit to replace an aging Samsung washer. So far so good. Love the frontload design.

Bought washer and dryer and they are excellent and love them both. Attractive color black and white was very different for me so I made it work.

The delivery guys were great. Hooked everything up perfectiy. Started leaking from under the machine, not the hookups, 10 minutes after they left. They came back, cleaned up all the water and called Best Buy support to get the machine replaced. Now I'm waiting for the new one to be scheduled to be delivered and the defective one to get picked up. Very disappointing.

Excellent value for the price. We love the washer.

Good product. Installation was smooth and seemless

Wonderful new technology making washing clothes a breeze. Fast and efficient.

My LG washer with steam is idea for light fabrics that need a light touch

I have to question why your Review Guidelines indicate the following: "When writing your review, please consider the following guidelines: Focus on the product and your individual experience using it Provide details about why you liked or disliked a product" First I would have to ask why I did not receive a survey regarding the Customer Care and Service received, which is a part of the overall purchase experience? I'm not too fond of the product because it was not installed correctly. I have attached a picture of the product installed. Why would anyone like a product that is installed in this manner? Most individuals purchase these types of products because they would be aesthetically appealing in their home and the features they provide. This product is not as aesthetically appealing as the attached pictures depict.

Do more research before getting this machine. It ruins clothes!! I thought if I just gave it time and got familiar with the cycles but NO!! Even on delicate cycle, items have been ruined. Tee Shirts and Sweat Shirts come out with fuzz balls -aka- lint balls -aka-pilling, this wasn't bc clothes was old, this happened on NEW and fairly new clothes brands like Nike and Carhartt. Don't just rely on the ratings displayed on the Merchant's sight. Search the web.

I like this machine but not sure how i did not notice how the machine was broken when they delivered! So

The LG 4.5 Cu. Ft. Smart Front Load Washer in Black Steel is an impressive combination of sleek design, advanced features, and reliable performance. Right out of the box, the modern finish looks fantastic—stylish and high-end, easily elevating the look of any laundry space. Performance-wise, this washer is a powerhouse. It handles large loads with ease, and the 4.5 cu. ft. capacity is more than enough for families or heavy laundry weeks. Clothes come out thoroughly clean and noticeably fresher, especially when using the steam feature, which is great for deep cleaning and reducing wrinkles. One of the standout features is the built-in intelligence. The washer automatically detects fabric types and load size, then adjusts the wash cycle accordingly. It takes the guesswork out of laundry and saves time. The LG ThinQ app integration is also a game-changer—you can start, stop, and monitor your laundry remotely, and even receive maintenance alerts. It’s also incredibly quiet, even during the spin cycle, which is great if your laundry area is near living spaces. The washer is energy-efficient and uses less water without compromising on performance. Overall, this LG washer delivers high-tech convenience, excellent cleaning power, and beautiful design. Highly recommended if you’re looking for a smart, efficient upgrade that blends performance with style.

It would be great if I could provide a review but, I can't! Especially since when my equipment was delivered and installed on 4/22/2021 BUT the techs did not level them... therefore I can't use them. I called the Geek Squad 12 times 1 on 4/22/2021 and 11 times on 4/23/2021 only to be told that I will need to wait until the next available appointment 4/27/2021 to have it "re" installed. This is a POOR way to deal with customers. Is it really Best Buy or Best INCONVENIENCE!!

Just wasted an hour trying to get LG thinQ app to link with this new washer… what a completely frustrating experience!!! Hope it’s never really necessary to actually use this feature because it doesn’t work. LG you must test features like this before you market them… shame on you for claiming to have wifi connection! Also another huge miss - THERE’S NO COMPLETE SET OF INSTRUCTIONS PROVIDED. AND IF YOU GO TO THEIR WEBSITE, THEY’RE NOT AVAILABLE TO PRINT OR DOWNLOAD OUT EITHER!!! If you go to the LG website to download a complete set of instructions for this model washer, you get sent to a VERY difficult to navigate online version of instructions that must be read on a computer or smart phone. LG you must provide at least a pdf version of the complete instructions for people who purchase this washer.

It's big enough for my biggest comforter. it's not to loud and very easy to use. Definitely user friendly. The color is sleek and nice. But if you're like me and don't wanna pay for install don't forget to take out the bolts in the back. Lessoned learned LOL!

This washer machine makes noises it shakes so bad that it bounces. It is a brand new washer I bought it two months ago and on the first wash all this happened so I'm not very happy with this machine I would not recommend it.

This has been the worst experience! Took 5 weeks to get the washer, then washer was defective and leaked all over my floor and caused water damage. Insurance claim filed Defectiver washer came with a damaged torn drain hose!

I purchased the LG WM4000HBA electric washing machine from Best Buy on September 8th, and it was delivered promptly on September 11th. After using it for a few weeks, I can confidently say that this washer has exceeded my expectations in many ways. Pros: Efficiency: The washer is incredibly efficient, handling large loads with ease and significantly reducing the time I spend on laundry. Smart Features: The built-in intelligence and smart features are a game-changer. The washer automatically adjusts the settings based on the load, which ensures optimal cleaning and energy efficiency. Quiet Operation: Despite its powerful performance, the washer operates quietly, which is a huge plus for me. Design: The sleek black steel finish and modern design make it a stylish addition to my laundry room. Cons: Even though not that highly priced compared to similar models and consdering the washer is packed with features, it is on the pricier side. However, I believe the investment is worth it for the performance and convenience it offers. Overall, I am very satisfied with my purchase. The LG WM4000HBA is a reliable and efficient washing machine that makes laundry day much easier. I would highly recommend it to anyone looking for a high-quality washer with advanced features.

Leaked immediately for first washer, second one was unbearably loud with grinding.