Customer Ratings & Reviews

Awesome, quiet washer. There's a ton of modes so go through them and figure out what works best for you. The app lets you monitor and know when the load is done. Nice large capacity. Clothes come out nice and clean.

Wow, latest technology and clean clothes. 20 yr old dryer stopped working, work horse washer still going, instead of looking into repair, it was time for a new washer dryer. As I’m not the primary user of these appliances, I didn’t even know what to look for. Since our past machines worked so long reliability was a major factor. LG seemed to be a top brand in popularity and reliability. So many option and features were overwhelming, but on the lg website measuring first was an important fact I initially didn’t consider. We had side to side set up and depth was limited to 27” so we were locked into 4.5 cu ft washer. Looking at the lg options the WM5500hva has a beautiful modern appearance, simple to understand controls that provide all the feedback for what is happening during the wash, plus the app informs you of when the wash is done, when to clean the drum with instructions and many other features. It has all the top features LG offers except auto detergent dispenser. We especially like the fact that the AI assesses what’s in the wash and chooses the correct setting depending on size of load and type of fabrics. Then it provides the info to the dryer so the proper drying cycle is chosen. My wife says the cycles are much faster and the clothes are coming out cleaner. This washer is amazing and fun. We can add or remove different washer cycles customized to our specific needs. I’m a bit of a techie so was fun to program Beethoven’s 9th symphony to signal end of wash. Extremely pleased with our purchase: washer, matching dryer, two stands and installation parts, Best Buy total protection saves on install, removal, and provides extra warranty. Delivered and Installed 2 days after purchase, Overall an expensive but excellent purchase and hopefully will perform another 20 years. Very pleased and would recommend the product if it fits and you want the latest technology from a reputable reliable company.

I only purchase LG washing machines. I recently was in the market for a new machine and the price on this was within my budget. I was very skeptical on the dial for choosing a cycle but it is very easy to use. It also does a great job with the spin cycle…my clothes seem almost dry when they come out of the wash so it really helps to cut back on drying time. I also enjoy using it with the app, and I love the reminder to run a cleaning cycle on the tub. I would recommend this washing machine to anyone.

The Quality and Efficiency of the Washing Machine is excellent, and it washes the clothes very well.

Quiet, fast. Cleans clothes with little water and less detergent. Newer model of our old machine.

Excellent Washer! Quiet, Efficient, and easy to use. Incredible improvement over previous top loader. Cleaner clothes and no “off balance” loads. Highly recommend

I recently purchased the LG 5.5 cu. ft. High Efficiency Stackable Smart Front Load Washer with Steam and TurboWash in-store, and I couldn’t be happier with the experience. The sales team was extremely helpful in explaining the features and ensuring I chose the right model for my needs. The washer itself is impressive—its large capacity saves time on laundry, and the TurboWash feature really speeds up the process without compromising cleanliness. The steam option is great for sanitizing and reducing wrinkles, and the smart connectivity makes it easy to monitor cycles from my phone. Overall, both the product and the in-store service exceeded my expectations.

The quality and design of this machine are second to none.

So far so good, got this for about 2mos ago and love how quiet this runs and how it looks on my space. The only thing I did not like about my purchase was the power cord is not included and you have to purchase and install yourself or from a professional.

This is an excellent machine that is a huge step backwards from previous, highly rated models. The interface is truly bad on many levels. If the presets do exactly what you want, you're golden since it is mechanically splendid. A significant number of customizable features are actually blacked out on the display screen. If you don't already know they're there (Steam, Options, Extra Rinse, Delay Start, Fresh Care) and know where on the blank panel to press you're toast. In addition, you can't actually save any modifiers (including temp) to the preset or to a user slot so you can wash the way you prefer without readdressing the hidden options. If all that were visually available like previous models, ok. For a completely display screen menu machine, insane. A bonus is that the smoked plastic panel makes the whole thing outrageously dim in a well-lit laundry space when the machine is on the floor. Eye-level, ok, but you have to bend over to clearly see everything you're interacting with. Not what anybody I know wants to do trying to crank some loads out. Saddest is that these are just some software and display mods that would cost the manufacturer precisely nothing and not change the aesthetics of the new design. Bottom line is that this is the perfect lovely machine for a lovely home where someone else does your laundry. Buy the previous model while you can still get it.

I didn’t think that different Cycles could be so effective. This machine is done a great job cleaning clothes. It is not hard on them. I like that the app will enable you to download different cycle types for different washes. The connectivity is great. It’s pretty quiet as it runs. So far, all is very good. I am really happy with this purchase.

nice unit that seems a bit more quite than last LG unit. Simple design, easy to understand and use. Replaced older LG washer and was close fit except for round door, old one was square. Unit is very acceptable in looks next to older LG dryer.

Washes clothes very efficiently! Can wash basically all my clothes on cold and not have to worry about lack of cleanliness! Very quiet and pairs well with dryer and ThinQ app!

Love the brand LG and this front load washer does not disappoint! Easy use even if you are not tech savvy. My 86 yr old mother in law loved it as well! Washes well, love the choices of cycles and the ability to customize!

Good performance. Noiseless. Easy to use. Instructions are clear. Takes adequate time.

Purchased along with a matching heat pump dryer (see other review). Own multiple LG front loading washers and have had overall good reliability. This machine is new with zero issues. Capacity is big and the controls are easy to use. High spin rpm’s make clothing remarkably dry before transferring to the dryer (big energy saver).

Beautiful and Excellent Washer. Cleans clothes beautifully and is quiet and classy looking! We love it...

I watched/read a lot of reviews prior to purchasing a washing machine. Although I feel I’m very techie, I was hesitant to this model due to there being no buttons, but my wife liked the looks the best. It was easy to install and set up. It cleans well and I enjoy all of the options annd notifications available through the app. I could not be happier with the purchase. I highly recommend this product. My home is slowly converting to LG Electronics.

LG Appliances checks all the right boxes. First and foremost, it’s a great washing machine, we found that it can deal with various stains, the internal heater also adds a lot of versatility, allowing you to sanitize clothing of common diseases, like E. coli, get rid of allergens, and help keep your whites as bright as can be. Secondly, comes equipped with plenty of features that just make life good LG There are also options like Extended Refresh that will tumble laundry after a cycle is finished to keep it from getting musty. Finally, this LG just has a great fit and finish. You can tell that the manufacturing is well done by the clean text on the control panel and the satisfying click on the dial. After all is perfect for most families. It has the drum capacity, cleaning performance, and features to cover all the major laundry bases.

Love the sleek, modern design. Great capacity. User friendly dial controls.