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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 234 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love the 4.8 Cu. Ft. High-Efficiency Top Load Washer, especially its cleaning performance and quiet operation. Many appreciate its ease of use, high capacity, and the inclusion of an agitator, along with the large tub size. However, some customers have noted that the cycle times can be quite long, and a few have experienced issues with the machine's balance during operation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-234 of 234 reviews
  • Rated 2 out of 5 stars

    Too many sensors

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not wash close well. To many sensors that dont allow you the way you want to wash your clothes.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer LG

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't fill up enough with water; doesn't agitate well, doesn't clean the cloths.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to walk you through troubleshooting steps to improve this issue. ^Jennifer LG

  • Rated 1 out of 5 stars

    Lg washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad experience! Had to wait 1 1/2 week for delivery and it was cancel waited another week for deliver. Got the deliver and the washer doesn’t work. Currently we are waiting 1 more week hopefully next deliver everything goes well.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We want to thank you for taking this time to communicate with us about your experience your LG Top Load Washer. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly LG

  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Cycle time

    Rated 4 out of 5 stars

    Just set it, and forget it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our previous Kenmore HE washer (without an agitator) started leaving residue on our clothes and needed repeated rinsing. (So much for saving water.) It also needed constant vigilance to rebalance the clothes, repeatedly, to provide a proper spin cycle. This LG washer did away with all that. Like the Ronco Rotisserie Oven, we “just set it and forget it”. You can see through the glass lid that the clothes are being properly agitated for a complete rinse and wash. Clothes come out clean and with no residue. The only thing that I find lacking is a “drain and rinse” cycle that is useful for hand washed clothes. Other than that this machine does the job! Installation was another matter. When the technician arrived, he took one look at my connection to the hot and cold water and size small amount of oxidation. Without checking for any leaks he told me that I would have to have the whole valve replaced by a plumber before he could install the washing machine. I don’t know, maybe he was running behind on his schedule and didn’t want to take the time to install our machine? I was able to shut off the water without any leaking, and he still would not take the time to install our machine. I installed and balanced the machine myself, which was easy enough. All you need is a channellock wrench to adjust the feet, and a level.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Waher

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far. Easy to operate. great run time, cleans everything completely. Live the see thru lid

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    My LG review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine, ii performs above and beyond my expectations. I bought a Maytag with the thought that it is a great machine, but it is just a name... LG gets the trophy... I would recommend this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Would recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small learning curve with all the settings because we previously had one without any options but it works great and is very quiet compared to our old one

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    New washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Washer is quiet and cleans my clothes well no complains !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washing Machine Working Well For Us

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted a machine that can handle large loads. The LG does that. It uses HE detergent, but is not strictly an LG machine, which is also what we wanted. It is doing a good job of washing clothes, and we like the modern features, such as sensing the size of the load and using the appropriate amount of water.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer. Wash my clothes nice and clean like I like it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally satisfied customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the exact product i wanted that NO ONE ELSE in Lakeland had and the same price - i could not be happier w item and set up. Good Job BB!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We highly appreciate your honest feedback regarding your experience. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly LG

  • Rated 5 out of 5 stars

    LG washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My LG washing machine is great. I love it. My son is going to purchase one.

    I would recommend this to a friend
  • Cons mentioned:
    Cycle time

    Rated 1 out of 5 stars

    Brand new and spin not working!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just got this machine and I'm hoping maybe we just got a lemon. After every load it shows the code UE and the clothes aren't going onto the spin cycle! Help!!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Cindy. We appreciate you reaching out about your LG Washer (WT7155CW) model. We understand your concern about encountering issues with the spin cycle and the UE error code. We strive to provide high-quality products that exceed our customer's needs. The UE code typically indicates an unbalanced load. For help, check load distribution, reduce load size, and level the washer. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-what-is-a-top-load-washing-machine-ueub-error-code--1394563702295#. If you need further assistance, please reach out to us on social media @LGUSSupport. Our team will assist you in troubleshooting further and determine if additional service or repair is needed. ^Juvy LG

  • Rated 1 out of 5 stars

    LG washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t cost a lot for it, at time didn’t have a lot money pay a lot for good one. But I wouldn’t wast my money on it. It don’t clean the clothes, I have 3 kids that love play outside and have fun. And they’re still dirt on their clothes after wash them. Not happy with it at all. I love my Maytag but it broke after two years so I bought new one. Stay away from lg washer.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there, Levi. We strive to be the best we can be every day. We read your feedback, and we’re sorry our product didn’t suit your needs. We assure you that your review is considered and does not go unnoticed and we will surely pass on your feedback to the rest of our team. ~Anthony LG