Customer Ratings & Reviews
- Model:
- LW1017ERSM
- SKU:
- 5890354
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers are impressed with the air conditioner's cooling capabilities and find it effective at keeping rooms comfortable. Some appreciate the unit's noise level, finding it suitable for creating a bit of white noise. While the installation process is generally considered easy, there have been some concerns raised regarding the product's reliability.
This summary was generated by AI based on customer reviews.
Miserable Summer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this appliance. Did not cool the area at all. We were wothe the sales rep for a few hours. We purchased two ac dehumidefier and tv mount and sound bar. Spent a pretty penny. However the sales man was so wrong about this it is a lemon. I calles it im to late. For return. So i will jave the geeksquad come out to take look. Bestbuy help.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Lastar. We appreciate your time in leaving us a review regarding your window air conditioner. We strive to ensure that our products helps and enrich your everyday life, and we're saddened to hear that this seems to not be the case. Before we move forward, we want to let you know that we hear your concern, and we have a dedicated customer care team that is ready to assist you in your concern. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony
Things happen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got what i ordered. Seems it was on the website, but not in stock and best buy wasn't able to get it for me. Full refund was sent back to me..just wasted time that can't be refunded.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Darryl. Thank you for sharing your experience with us. It’s disappointing to hear that the LW1017ERSM was not available as expected. Your time is valuable, and we regret the inconvenience caused. For further assistance, please send us a private message on social media @LGUSSupport, and our team will look into how we can help. We appreciate your understanding. —Junel
Great Lg AC unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great product Lg. It’s run nice @ smooth ,quiet, it’s not to loud...
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lg are the best air conditioners out there and this one is not a exception !
I would recommend this to a friendEnjoy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and very good price.Smart choice when we decided to purchase this AC
I would recommend this to a friendThe Lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed that this air conditioner is broken. It did not cool- first I was told by LG, it was my outlet. I had the outlet installed which was costly and it still does not cool.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are concerned to learn of this ongoing issue. We would like to gather your information so that we can assist. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will research your case and doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eletric issue on the control panel. installed one day and it work, then the next day the control panel was fried.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
- Pros mentioned:Cooling, Noise level
window unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well quiet and easy to use replaced old existing unit from different manufacture and slid right in the old housing.
I would recommend this to a friend - Cons mentioned:Reliability
Piece of Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars. Worked for less than 12 hours and than stopped working. When I contacted LG, got the run around for 5 weeks with no resolution. Will NEVER buy from them again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are concerned to learn of this ongoing issue. We would like to gather your information so that we can assist. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will research your case and doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
