Customer Ratings & Reviews
- Model:
- OLED48B4PUA
- SKU:
- 6584787
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 48" Class B4 Series OLED 4K UHD Smart webOS TV (2024)'s picture quality, especially its black levels, refresh rate, and overall OLED quality. Many feel the TV offers great gaming performance and unbeatable value for its price. On the other hand, customers express concerns regarding the remote control and the software's performance. Some have also noted issues with input lag, the stand's design, and the upscaling capabilities.
This summary was generated by AI based on customer reviews.
Lg tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced I’m sure a Vizio would be the same thing
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Beautiful panel but lacking QC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality, but I went through 2 units and both had dead pixels. If you're willing to ignore this, it's a great TV for the price.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand the concern regarding the dead pixels. If you're noticing stuck or dead pixels, it can sometimes be addressed by performing a Pixel Cleaning through the settings:
Select [All Settings] in the [Settings] menu.
Choose [General] and then select [OLED Care].
Select [OLED Panel Care].
Choose [Pixel Cleaning].
This process may take up to an hour, but it could help with minor pixel issues. If you continue to see problems, please consider reaching out for service assistance via our Request a Repair page.
LG TV – Troubleshooting Pixel Outage or Colored Dots on Screen - https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-pixel-outage-or-colored-dots-on-screen--20150933240306
We hope this helps and that you're able to fully enjoy the beautiful picture quality of your OLED TV!
—Renzo
Scratchy AirPlay Audio, Great Display Otherwise
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if anyone else has this issue but when you play music through AirPlay the audio is not perfect. It has audio distortions and clarity issues. I'm on the same wireless network for both devices, latest software installed, and sound check done. Otherwise, the TV is great in every other aspect.
I would recommend this to a friend- Cons mentioned:Stand
I couldn't tell you about the tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Open Box Excellent. Geek Squad didn't think to check the return for the feet. Box only included the tv and remote. No instructions. No feet. Talk to chat, they said because it is an open box item, they must transfer me to their local store for a resolution. Only problem is my local store is 40 minutes away. I'm not driving an hour and a half because you people are incompetent. I hope after I get a stand this thing actually works because geek squad doesn't actually check any of the returns that they sell as open box. If I run into any additional issues, I will just let my credit card company handle this. Because Best Buy is not equipped to support their purchases like a normal online dealer. Customer service is beyond useless.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Charlie! Thank you for sharing your experience with the OLED48B4PUA TV. We understand the issue you've faced with your purchase, especially regarding the missing feet and lack of instructions. This situation is understandably concerning, and we appreciate your patience.
While we can't directly resolve issues related to the open box purchases, we recommend reaching out to Best Buy's customer service for assistance. You may contact Best Buy's Customer service 1 (888) 237-8289. They should be able to provide you with the necessary parts or guide you through the resolution process. If you continue to experience issues or have concerns about the functionality of your TV, please feel free to reach out to us for support.
If you have any further questions or need assistance, don't hesitate to send us a private message on Social Media @LGUSSupport. We're here to help, and we appreciate your understanding!
—Avril
Not worth the hype
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the OLED option for superior picture quality as was displayed in the store. Once i set the TV up at home, its definitely not nearly as vibrant or vivid as the in store display. I spent the extra money on the OLED because the other options seemed not to compare...in the store. The picture quality does not seem any better than a regular 4k or Led TV. I played around with the settings and unless you set it to in store display mode as we are watching a newer film that is 4k compatible, there isn't much difference. I was not impressed with the sound quality either. I did not purchase a sound bar, so I'm only using the built in TV speakers. I'm thinking t this set needs a sound bar in order to sound good.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Cherise. Thank you for your feedback on the LG OLED48B4PUA. We understand that your experience didn't meet expectations.
OLED TVs are renowned for their deep blacks and vibrant colors due to each pixel being individually lit. However, picture settings can significantly impact your viewing experience. We recommend exploring different modes like Cinema or ISF Expert for more accurate and vivid colors, even outside of the store display mode.
Regarding sound, OLED TVs are often paired with soundbars for enhanced audio performance, but the built-in speakers support Dolby Atmos for a more immersive sound experience. Adjusting sound settings might also help improve your experience.
https://www.bestbuy.com/site/lg-48-class-b4-series-oled-4k-uhd-smart-webos-tv-2024/6584787.p?skuId=6584787
If you have further questions or need personalized assistance with optimizing your TV settings, feel free to reach out to us on social media @LGUSSupport. We’d be happy to assist you!
—Renzo
LG OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like this TV. Too complicated and picture no better than the $300 cheaper Roku I replaced it with.
No, I would not recommend this to a friendTypical cheap Korean
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately loke all Korean brand names mean cheap quality at a high price because there isnt an open market for OLEDs in rhe USA. Very thin and light with cheap legs. Saoind quality is typically terrible too but oay no more than necessary. Not recommended.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Frutrating remote with this TV!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This LG TV has a great picture but the remote is frustrating and is more like a mouse than a remote- we were forced to get a universal remote- it turns off intermittently and 3 friends who have it find it equally frustrating- cannot recommend
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cassie. Thank you for sharing your feedback with us. We understand your concerns about the LG TV remote control (OLED48B4PUA) model and the intermittent powering off. We aim to provide reliable products and excellent service.
The intermittent shut-off may be due to the "Quick Start+" feature, which can be sensitive to power fluctuations. Try turning it off in the TV's settings: Settings > General > System > Additional Settings > Quick Start+ and toggle to Off.
If you need further assistance, please message us on social media @LGUSSupport, and our team will be happy to help. ^Juvy
Missing Items; Wrong Cable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an 'open-box'. Tested the TV and it is great! However, there are no screws for the stands included. Also, was provided a DisplayPort cable instead of HDMI. This TV does not have DisplayPort ports.
I would recommend this to a friendBest Buy doesn't stand behind its products any mor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LG picture is good, but the sound is completely inconsistent. Some programs are too loud, while commercials and promos are so soft one cannot hear them. The sound has to be constantly adjusted.
No, I would not recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish i could review your delivery practices. Unacceptable, Best Buy not for me any longer. Sorry
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, MarkM. Thank you for sharing your experience with us regarding your recent purchase of the LG 48" Class B4 Series OLED 4K UHD Smart webOS TV (2024). We understand that the delivery process didn't meet your expectations, and we are committed to ensuring our customers have a positive overall experience with our products, even regarding retailer services. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-48-class-b4-series-oled-4k-uhd-smart-webos-tv-2024/JJ8VPZH77S
If you have any further questions about the TV's features, such as its webOS Smart TV platform or OLED display settings, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Good but random
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hdr at girst kept flashing screen black ecen with a top of the line desktop. Plus some of the other features really mess with basic functions.
I would recommend this to a friendNothing but issues
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in May and by November I had no picture so had to have it repaired and now have no sound so we’ll have to have it repaired again. Do not purchase this LG product
No, I would not recommend this to a friend- Cons mentioned:Stand
Inaccurate description- no stand
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the TV is nice, this product gets a 1 star review because the product description is inaccuate. The TV does not ship with a stand in the box. The best buy website clearly states that a stand is included in the box, but it is not. There is space for the stand in the foam, but it is not there. There is also not sufficient equipment to mount the tv in the box. Very disapponting, given that this is a premium OLED tv, that LG and best buy would cut costs by not including a necessary component.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Thomas. Thank you for sharing your thoughts on the LG TV (OLED48B4PUA) model. We appreciate your feedback and understand your concern about receiving a product that doesn’t meet your expectations, especially regarding the stand and mounting equipment. We aim to give you great services and make sure everything goes smoothly. To clarify, the product packaging typically includes information on the required accessories, and we recommend checking the Best Buy website or your purchase confirmation for specific details regarding what’s included. If you haven’t already, you may want to reach out to Best Buy customer service at 888-237-8289 to address the discrepancy regarding the stand.
If you have any other questions or need further assistance, please send us a private message on social media @LGUSSupport. We’re here to help and want to ensure you have the best experience with your LG product.
Thank you for your understanding. ^Juvy
Suitable for Gaming monitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing working with the display. The colours are good with deep blacks but the size is too small to highlight the OLED panel advantages… for 48 inch i would rather go to a Sony LED and won’t regret. LG OS is also sloppy and magic remote ia bulky and bad
No, I would not recommend this to a friendCustomer service is awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst customer service I've ever seen and i'm 74. Buying the washer, dryer, tv, and sounds bar was easy. Having it delivered was the hard part. Trying to call for help was impossible. No one answers store phone and Brian never returned my call after saying he would.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kerry. Thank you for sharing your feedback with us. We truly appreciate your purchase of the LG TV (OLED48B4PUA) model, along with other LG appliances, and we understand your concern about the challenges you've faced with delivery and customer service. We strive to provide exceptional services and ensure a smooth and seamless experience. To help resolve this, please contact Best Buy customer service at 888-237-8289 to know the status of your delivery. For further assistance, please send us a private message on social media @LGUSSupport with your order details, and our team will work quickly to provide a solution and assist with any outstanding issues.
We sincerely value your feedback and look forward to helping you get everything sorted out. ^Juvy
LG 48” B4 OLED Huge dissappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had about 2 weeks and i must say it’s not that great, the picture is ok but not as good as I expected for oled, but the biggest complaint is when your watching Netflix, Prime, ect… and want to go back to satellite /cable it wont switch back automatically, and its not my 1st smart tv I have 3 already, and all are LG that’s why I bought this one I really like LG but they missed the mark with this one. I’d return it but thats a huge hassle, and its my bedroom tv so I’ll live with it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand how important it is for the LG TV (OLED48B4PUA) model to meet your expectations, especially with the picture quality and seamless transition between apps like Netflix, Prime, and satellite/cable. We strive to provide high-quality products that exceed our customer's needs and expectations.
For the issue you're experiencing with switching back to satellite/cable, we recommend checking your HDMI-CEC settings (also known as Simplink on LG TVs). This feature should allow automatic switching between devices. You can find this in the Settings under General > Simplink (HDMI-CEC). Ensure it's enabled and try adjusting the settings to see if it improves the switching behavior.
We’re confident this solution can help, but if you continue to face challenges, please send us a private message on social media @LGUSSupport with more details, and we’ll be happy to assist you further.
We appreciate your loyalty to LG and are here to ensure your experience improves. ^Juvy
Fatal flaw for gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has a beautiful picture for movies, shows, or sports but do NOT buy it for gaming. Playing PS5 and PS5 Pro it frequently blacks out at random times for a good five seconds, right in the middle of gameplay. I tried multiple new HDMI cables, changed to every port, changed multiple settings that were recommended and NOTHING worked. It’s the TV not your console so don’t listen to anyone who tries to tell you that, they don’t know what they are talking about. I spent a month researching and trying to make it work but it’s not fixable. You can find many other complaints of this online and LG has not addressed it. I finally returned the TV since I had 60 days as a plus member. I switched to the TCL QM7 and it has not done it one time after hours and hours of play. Do NOT buy this TV for gaming. Get a TCL QM7 or the Samsung S90D. Save yourself all the hassle I went through.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Julie. Thank you for sharing your experience with us regarding the LG TV (OLED48B4PUA) model. We understand your concern about dealing with random blackouts while gaming, especially after trying multiple HDMI cables, ports, and settings adjustments. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
We recommend checking if the TV's HDMI settings are fully compatible with the PS5 and PS5 Pro, particularly making sure that HDMI 2.1 is enabled (for the best gaming experience) and that the TV is set to "Game Mode" to optimize performance. However, we completely understand your decision to move on from this unit, given the issues you've encountered.
Please feel free to reach out via private message on social media @LGUSSupport if you'd like assistance with any further inquiries. Your feedback is incredibly valuable, and we appreciate the opportunity to learn from your experience. ^Juvy
Not Very "Intelligent For Broadcast Television Use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a very "intelligent" tv for someone who primarily uses broadcast channels. On start-up, it shows available prompts that are not actually active, unless you have set it up to gobble up your band width, or cable, which is truly not needed for our purposes. Then, to locate broadcast reception, it gives you no prompt or direction. After a minimum of two visits into the "home hub" prompt, it may, (or may not) display whatever broadcast channels it was last on, in a small screen box. Then you must click on the box to get a full screen picture. From there, you can usually make it function properly, but be very careful with that "clicker". If you accidentally touch one of the wrong buttons, it's over, and you are in no-where land again! It always requires a minimum of three minutes to actually get to a point of watching.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, AaronC. Thank you for sharing your experience with us. We understand your inquiry regarding the user experience with your LG OLED48B4PUA TV when using broadcast channels. We appreciate your detailed feedback, and we'd love to help improve the setup process for you. For easier access to broadcast channels, we recommend using the Live TV option from the home hub, where you can quickly navigate between over-the-air channels without the need for additional bandwidth. You can also set up your favorite channels for quicker access through the Channel List under Settings to avoid unnecessary steps. If you're experiencing issues with the remote or input navigation, try resetting the remote by removing the batteries for about a minute, then re-inserting them.
https://www.bestbuy.com/site/lg-48-class-b4-series-oled-4k-uhd-smart-webos-tv-2024/6584787.p?skuId=6584787
We want to ensure you have the best experience, so please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further. —Renzo
It would have gotten a 5 stars
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would have gotten a 5 stars if I didn't get scammed from one of the apps. Do not call any phone numbers if you can't sign into an app on any smart TV.
I would recommend this to a friend