Customer Ratings & Reviews
- Model:
- OLED48B4PUA
- SKU:
- 6584787
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 48" Class B4 Series OLED 4K UHD Smart webOS TV (2024)'s picture quality, especially its black levels, refresh rate, and overall OLED quality. Many feel the TV offers great gaming performance and unbeatable value for its price. On the other hand, customers express concerns regarding the remote control and the software's performance. Some have also noted issues with input lag, the stand's design, and the upscaling capabilities.
This summary was generated by AI based on customer reviews.
TRASH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst tv every LG is just a trash brand never again will i support them
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for getting in touch and sharing your thoughts about your LG TV (OLED48B4PUA) model. We understand your feeling that this unit has not met your expectations. To help you with the specific issue you are currently experiencing on your TV, we recommend trying a power reset as a foundational troubleshooting step that often resolves various performance glitches. For additional troubleshooting guidance, visit https://www.lg.com/us/support/help-library/lg-webos-tv-troubleshooting-picture-and-sound-using-tvs-self-diagnosis-feature--20154056708853. Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. We're here for you. ^Juvy
Terrible service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product arrived damaged since the store shipping it couldn't repackage it correctly. Told I will have to wait almost two weeks just to get a refund so having a gift in time for Christmas is out of the question. I would not recommend buying TVs from here.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there.
Thank you for sharing your experience with us. We understand your concern about receiving a damaged LG TV (OLED48B4PUA) model, primarily when it was intended as a holiday gift. We strive to ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. To expedite the process, we recommend contacting Best Buy customer service at 888-237-8289 if they can take any immediate steps for a quicker resolution or refund.
We’d also like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will work with you to address this issue as quickly as possible. Your feedback is important to us, and we’re here to help. ^Juvy
Deceptive description
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The alleged TV was labeled Super HD LED but had the picture and color of my Insignia brand LCD. In fact a molded identification label on the television’s backside states that it is an LCD. I cannot recommend this set to anyone.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dacrharris. Thank you for sharing your experience with us. We understand your concern about receiving something that doesn’t meet your expectations, especially when the TV’s picture and color performance don’t align with what you anticipated. We strive to provide transparent and accurate product information to all our customers and ensure that our listings are updated accordingly.
Regarding the unit, we want to clarify that this model is indeed an OLED TV, not an LCD, and it should provide a much richer and more vibrant picture compared to traditional LCDs. It's possible that settings or display configurations could be affecting the picture quality. We recommend adjusting the picture settings, such as brightness, contrast, and color temperature, to optimize the viewing experience. You can also ensure that the TV’s software is up to date, as updates can sometimes improve performance. For more help, you may visit the following links: https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034 and https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
Please reach out to us via private message on social media @LGUSSupport, and our team will be happy to assist you further in resolving any confusion and ensuring your TV performs as expected. ^Juvy
Good and bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture until it isn't Had it operating less than 2 weeks bad component, which is BO until 3 weeks soo
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG TV (OLED48B4PUA) model. We appreciate your feedback and understand your concern about encountering issues with a new TV, especially after enjoying its beautiful picture quality. We strive to provide high-quality products that exceed our customer's needs. If the image quality you see on your LG TV is not as eye-catching as you expected, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545 for additional information. We value your feedback, and we'll pass it along to our team for further review and improvement. For further assistance, please reach out to us on social media @LGUSSupport. Our team will assist you in arranging a replacement or repair, ensuring you get back to enjoying the stunning visuals that OLED technology offers. ^Juvy
do not buy anything with cash at Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.do not ever buy anything with cash at Best Buy. I’ve been waiting a month for a $53 check after I called and got a price match and I steal haven’t seen my check and I’ve called twice and they’ve sent two checks out. I still haven’t seen any of them.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kenneth. Thank you for sharing your experience with us regarding the LG TV (OLED48B4PUA) model. We understand your concern about the delays occur, especially with something as important as a price match refund. We strive to provide exceptional services and ensure a smooth experience.
We recommend checking with Best Buy’s customer service directly at 888-237-8289 to ensure there are no issues with the address or account linked to your refund. In the meantime, if you need further assistance or need us to help clarify anything related to your LG product, feel free to reach out to us on social media @LGUSSupport. We will be happy to assist you.
We appreciate your patience, and are here to support you. ^Juvy
Blinking Red Light - defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dead out of the box. blinking red light - i waited to long to unbox - so not returnable. My fault - but disappointing
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG TV (OLED48B4PUA) model. We understand your concern about receiving a unit that doesn’t work right out of the box, especially with the blinking red light. We strive to provide high-quality products and ensure a smooth experience.
A blinking red light typically indicates a potential issue with the power supply or internal components. One troubleshooting step is to try unplugging the TV for a few minutes and then plugging it back in to perform a reset. Sometimes, this can clear minor errors. If the red light continues to blink, it may require further inspection.
We recommend sending us a private message on social media @LGUSSupport, and our team will be happy to assist you with possible repair options, or help you explore other solutions under your warranty, even if the return window has passed.
We’re committed to making this right for you, and we appreciate your patience as we assist you through this process. ^Juvy
Lost a customer for life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once setup in my son’s college dorm, we found that it was damaged. The screen was dark and was unable to be setup. Best Buy would not take the tv back, referred us to LG who was less than helpful. We paid a lot of money for a tv that doesn’t work
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joseph. We appreciate you letting us know about the issues with your LG TV (OLED48B4PUA) model. We understand your concern about receiving a damaged unit and face difficulties with the return and support process. We strive to provide exceptional services and ensure a smooth and seamless experience. Please reach out to Best Buy customer service at 888-237-8289 with your purchase details to emphasize the issue and request further assistance. If you need additional support, send us a private message on social media @LGUSSupport. Our team will help you with the repair or replacement process and ensure you receive the support you need. ^Juvy
Best Buy sells broken TV and they don’t care.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv went out in the first month of owning it and Best Buy wouldn’t do nothing about because I didn’t pay for the $100 extortion fee. They sale faulty products without responsibility.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Richard. Thanks for sharing your feedback on your LG TV (OLED48B4PUA) model. We understand your concern about encountering issues with your TV so soon after purchase, especially when dealing with customer service challenges. We strive to provide high-quality products and exceptional services that exceed our customer's needs. In the meantime, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865. For the TV that went out within the first month, the warranty typically covers such issues. Please reach out to us on social media @LGUSSupport, and our team will be more than happy to assist you in resolving this matter. We can help you determine the next steps and ensure that your concerns are addressed. ^Juvy
Didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t power on half the time. Don’t buy OLeD used or refurbished
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joseph. Thank you for sharing your feedback with us. We understand your concern about dealing with an LG TV (OLED48B4PUA) model that doesn't power on consistently. We strive to provide high-quality products that exceed our customer's needs and expectations, so we want to make sure we address this issue properly.
As a first troubleshooting step, we recommend checking if the power cable is securely connected and testing a different power outlet to rule out any electrical issues. You could also try a soft reset by unplugging the TV for a few minutes and then plugging it back in. For more help, you may visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and explore solutions. We're committed to ensuring you get the best experience with your TV, and we appreciate your patience as we work through this together. ^Juvy
Why don't you scammers
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got a chance to watch TV and never worked broken returned it refuse to give credit I'm done with Best buy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Vyacheslav. Thank you for sharing your experience, and we understand your concern about receiving your LG TV (OLED48B4PUA) model only to find it broken right out of the box. We strive to provide exceptional services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. We recommend reaching out to Best Buy customer service again at 888-237-8289 to escalate the issue, as they should be able to process your refund or provide you with a resolution. If you're still having trouble, please feel free to send us a private message on social media @LGUSSupport, and we can help guide you through the process or assist with any necessary documentation.
We truly appreciate your patience and hope this is resolved for you as quickly as possible. Thank you again for your feedback, and we’re here to support you. ^Juvy
- Pros mentioned:Picture quality
Great budget OLED option
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, the contrast and everything is great..but after having a QD MINI LED from TCL (QM7K) I honestly feel like I prefer that for the brightness alone. I also know size difference comes into play here, as well. The remote is not my favorite, I do not enjoy webOS over Google OS, and it seems a bit more annoying to fine tune and calibrate this over other TVs I've had. Overall, it's a beautiful picture on a budget for an entry level OLED. It just didn't wow me in the same ways as the vibrance/brightness that the QD MINI LED has and I think that's just my honest preference. If you're coming from a regular LED TV and want a quality upgrade, look no further than this. I'm sure you will be wowed and pleasantly surprised.
I would recommend this to a friend - Cons mentioned:Stand
Easy choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having owned LG OLED tvs exclusively since 2019 I could not pass up on this deal. 800 for a 48 inch? What’s not to like. It’s awesome, plenty bright for the room it’s going to be in, the stand leaves a bit to be desired but expected on a lower tier. I am very happy with it, once you go OLED you can’t go back.
I would recommend this to a friend - Pros mentioned:Picture quality
Fantastic TV and customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The is easily the best TV I've ever owned! The picture is phenomenal: crisp and rich, with incredible depth of color. The size is just right for the space available. Even the sound is so good I don't need a sound bar. This was my first experience buying with Best Buy and the attentiveness, regular communication and customer service was first-rate. What else can I say, I'm a fan! Can't wait to view Wildcard Weekend with this awesome TV.
I would recommend this to a friend - Pros mentioned:Picture quality
Great Buy at Best Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought on line. Will pick up tomorrow. Researched heavily. Reviews were incredible, saw picture on display in store. Replacing perfect working 20 yr old 50” Panasonic Plasma in bedroom. Have 83” Samsung QLED in LR. Can’t wait to set it up and set up app streaming. Great price for open box 530$.
I would recommend this to a friend - Pros mentioned:Picture quality
Great OLED TV for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been looking for a quality OLED TV on a budget an definitely feel the LG B4 fits checks all the boxes. Beautiful picture quality great color depth. You won't feel like you're losing out on anything a more expensive OLED has to offer at the same size.
I would recommend this to a friend - Pros mentioned:Picture quality
LG 48" OLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it's an excellent television - great quality picture, easy to set up. Only minor thing is the remote has a "pointer" feature that is too easy to activate. Would definitely purchase again.
I would recommend this to a friend - Pros mentioned:Picture quality
Perfect TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and many convenient features! I like that I can connect this to Amazon and control it through there. The 48" size was perfect for me—just what I was looking for! There aren't that many TVs in this size. I love the OLED setting! I'm glad I made this purchase!
I would recommend this to a friend - Pros mentioned:Picture quality
Top Tier Performance at a Fair price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 48" LG B4 OLED was perfect for me. It had top notch quality picture at a price that doesn't break the bank. I cannot stress enough how impressed I am by this TV. Well done LG.
I would recommend this to a friend - Pros mentioned:Picture quality
Excellent Vivid Color
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot believe the color! We should have updated years ago! When we watch a nature show you feel like you are actually there on scene.
I would recommend this to a friend - Pros mentioned:Picture quality
Won't stay connected to the internet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great. The sound quality is very good. I'm not a fan of the remote. It's hard to control the mouse on the screen, but I will tolerate it. My biggest gripe is that the TV constantly disconnects from the internet. During the course of a 30-minute show, the TV will lose internet connectivity at least 50% of the time. I think I'll be looking for another brand of TV. It's irritating when you miss half of any program you're trying to watch. It's not worth the "great" price for the latest technology.
No, I would not recommend this to a friend