Customer Ratings & Reviews
- Model:
- OLED48B4PUA
- SKU:
- 6584787
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 48" Class B4 Series OLED 4K UHD Smart webOS TV (2024)'s picture quality, especially its black levels, refresh rate, and overall OLED quality. Many feel the TV offers great gaming performance and unbeatable value for its price. On the other hand, customers express concerns regarding the remote control and the software's performance. Some have also noted issues with input lag, the stand's design, and the upscaling capabilities.
This summary was generated by AI based on customer reviews.
Fatal flaw for gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has a beautiful picture for movies, shows, or sports but do NOT buy it for gaming. Playing PS5 and PS5 Pro it frequently blacks out at random times for a good five seconds, right in the middle of gameplay. I tried multiple new HDMI cables, changed to every port, changed multiple settings that were recommended and NOTHING worked. It’s the TV not your console so don’t listen to anyone who tries to tell you that, they don’t know what they are talking about. I spent a month researching and trying to make it work but it’s not fixable. You can find many other complaints of this online and LG has not addressed it. I finally returned the TV since I had 60 days as a plus member. I switched to the TCL QM7 and it has not done it one time after hours and hours of play. Do NOT buy this TV for gaming. Get a TCL QM7 or the Samsung S90D. Save yourself all the hassle I went through.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Julie. Thank you for sharing your experience with us regarding the LG TV (OLED48B4PUA) model. We understand your concern about dealing with random blackouts while gaming, especially after trying multiple HDMI cables, ports, and settings adjustments. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
We recommend checking if the TV's HDMI settings are fully compatible with the PS5 and PS5 Pro, particularly making sure that HDMI 2.1 is enabled (for the best gaming experience) and that the TV is set to "Game Mode" to optimize performance. However, we completely understand your decision to move on from this unit, given the issues you've encountered.
Please feel free to reach out via private message on social media @LGUSSupport if you'd like assistance with any further inquiries. Your feedback is incredibly valuable, and we appreciate the opportunity to learn from your experience. ^Juvy
It would have gotten a 5 stars
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would have gotten a 5 stars if I didn't get scammed from one of the apps. Do not call any phone numbers if you can't sign into an app on any smart TV.
I would recommend this to a friendNot Very "Intelligent For Broadcast Television Use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a very "intelligent" tv for someone who primarily uses broadcast channels. On start-up, it shows available prompts that are not actually active, unless you have set it up to gobble up your band width, or cable, which is truly not needed for our purposes. Then, to locate broadcast reception, it gives you no prompt or direction. After a minimum of two visits into the "home hub" prompt, it may, (or may not) display whatever broadcast channels it was last on, in a small screen box. Then you must click on the box to get a full screen picture. From there, you can usually make it function properly, but be very careful with that "clicker". If you accidentally touch one of the wrong buttons, it's over, and you are in no-where land again! It always requires a minimum of three minutes to actually get to a point of watching.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, AaronC. Thank you for sharing your experience with us. We understand your inquiry regarding the user experience with your LG OLED48B4PUA TV when using broadcast channels. We appreciate your detailed feedback, and we'd love to help improve the setup process for you. For easier access to broadcast channels, we recommend using the Live TV option from the home hub, where you can quickly navigate between over-the-air channels without the need for additional bandwidth. You can also set up your favorite channels for quicker access through the Channel List under Settings to avoid unnecessary steps. If you're experiencing issues with the remote or input navigation, try resetting the remote by removing the batteries for about a minute, then re-inserting them.
https://www.bestbuy.com/site/lg-48-class-b4-series-oled-4k-uhd-smart-webos-tv-2024/6584787.p?skuId=6584787
We want to ensure you have the best experience, so please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further. —Renzo
Good service once you find someone to help.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a good bit of time to find an available employee to pull my item from storage. Once someone was available, he was very quick checking me out and helping me to my vehicle.
I would recommend this to a friendWish could had waited
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent oled tv for the price, needs a bit more brightness. Price keeps going down on it so it doesn't feel like getting a good deal sadly.
No, I would not recommend this to a friendPricey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but a little pricey for quality of the picture
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, JasonA. Thank you for sharing your experience with the LG - 48" Class B4 Series OLED 4K UHD Smart webOS TV (2024). We understand your inquiry regarding the pricing and the picture quality of your new television. We understand that the unit didn't meet your expectations for its value, and we want to ensure you are getting the most out of your OLED viewing experience.
https://www.bestbuy.com/product/lg-48-class-b4-series-oled-4k-uhd-smart-webos-tv-2024/JJ8VPZH77S
For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Nothing but issues
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in May and by November I had no picture so had to have it repaired and now have no sound so we’ll have to have it repaired again. Do not purchase this LG product
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, CrystalD. Thank you for reaching out about your LG TV (OLED48B4PUA) model. We understand the importance of having a TV that performs reliably. For situations where the TV powers on but has no sound, one helpful step is to reset the audio output by going to Settings > Sound > Sound Out and switching to a different option (such as internal speakers), then switching back. This refreshes the audio path and can help restore sound. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-no-audio-on-an-lg-tv--20153110596213. We’d like to take a closer look at your case. Please send us an email at [email protected] so our team can assist you further. ^Juvy
TV Dead on Arrival and no help from Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long time customer, here. TV dead on arrival. Asked BB for an even exchange. 1 day past the 15-day return, they insisted I go through manufacturer warranty. Called several times, spoke to supervisor. No luck. Got Geek Squad coverage, still must go through maunfacturer. Hours on the phone, frustrating and unacceptable. A once-great company. Will never buy here again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. We understand your concerns regarding the dead-on-arrival issue with your LG OLED48B4PUA TV and the challenges you've faced with the return process. Best Buy's standard return policy allows for returns or exchanges. We recommend contacting Best Buy directly on this.
To address the issue with your TV, we recommend performing a power reset: unplug the TV from the power outlet, press and hold the power button on the TV itself (not the remote) for 10 seconds, then plug it back in and attempt to turn it on. This step can sometimes resolve power-related issues.
https://www.bestbuy.com/site/lg-48-class-b4-series-oled-4k-uhd-smart-webos-tv-2024/6584787.p?skuId=6584787
For further assistance, please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
The worst customer service experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I strongly suggest to NOT buy this TV from Best Buy. It has being the worst experience of my life. I bought the TV online. The TV arrive broken in the screen, all the foam inside and the box were mess up. I contact custumer service before the two weeks warraty to return. They spoke to me and then put me in hold and hang up on me MULTIPLE times. Not helpful at all!!!! When I got a chance to talk to someone they told me to go my nearest store. By that time the two weeks have pass and in the store they told me the online custumer service LIE to not do the refund themselve basically. They keep telling me they can’t help. Now I lost almost 700 dollars. Worst experience
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Angel. Thanks for sharing your feedback with us regarding LG TV (OLED48B4PUA) model. We understand your concern about receiving a broken screen unit and the retailer’s return process. We strive to ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. We strive to provide high-quality products and exceptional services to ensure a smooth experience. If the TV arrived damaged, we recommend contacting Best Buy customer service at 888-237-8289 for further assistance. Additionally, if there are any performance concerns we can assist with, please send us a private message on social media @LGUSSupport, and we’ll be happy to explore possible solutions. ^Juvy
Ms.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item because the picture quality was very poor. However, the Geek Squad said it had t been set up right. I had already purchased the 55 inch TV so chose to keep that one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nancy. Thank you for sharing your feedback about the LG TV (OLED48B4PUA) model. We understand your concern about the picture quality that doesn’t meet expectations, especially when you're excited to upgrade your viewing experience. While we’re glad the Geek Squad was able to identify the setup issue, we understand your decision to keep the larger 55-inch TV.
If you consider trying an LG OLED TV again, we suggest checking the picture settings for optimal quality. Adjustments like changing the picture mode or adjusting brightness, contrast, and sharpness can greatly improve the experience. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. Feel free to reach out via private message on social media @LGUSSupport for setup assistance.
We appreciate your feedback and hope your new 55-inch TV meets your expectations. Let us know if we can help with anything else in the future. ^Juvy
Dark Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technology was great, but the picture was too dark even with OLED
No, I would not recommend this to a friendGood while it works
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great television while it lasted. The board inside randomly fried itself 60 days into ownership and now I have to coordinate a repair. LG is paying for the repair, but I’d rather just exchange for a new one. Pretty bummed to not have TV for a week while it gets repaired, especially during football season.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gabe. Thank you for sharing your experience with us. We’re glad to hear that you enjoyed the LG TV (OLED48B4PUA) model while it was working. However, we understand your concern about the issue like this arises, especially during a busy season like football. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Since you mentioned that LG is covering the repair, we want to ensure the process goes as smoothly as possible for you. In the meantime, please feel free to double-check that all connections are secure and try performing a soft reset by unplugging the TV for about 60 seconds before plugging it back in, just in case that helps temporarily.
For further assistance or to discuss an exchange option, please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you with the next steps.
We appreciate your understanding and patience, and we’re here to support you through the process. ^Juvy
LG GIVING RUN AROUND ON WARRANTY REPAIR / REPLACE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont Do It! This Is Not Working With My Ps4. I tried with 3 TV's but LG is the only one it does not work on. I Was Promised Service And Call Backs 3 Times Within 24 To 48 Hours From LG And Have Not Received One!!!! They Are Not Honoring Warranty It Appears. First Time They Said Tech Would Follow Up Then Second Time They Said They Were Not Sending Tech, Then Third Time Said Tech Support Would Follow Up But They Never Called Me Back. Based On My Experience, I recommend You Do Not Buy Lg Products
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Christopher. Thank you for sharing your experience with the LG TV (OLED48B4PUA) model. We understand your concern about your PS4 to connect and function properly, especially when it has worked seamlessly with other TVs. We strive to provide high-quality products and ensure a smooth experience. For this model, we suggest checking that the HDMI input your PS4 is plugged into is set to the right mode. Just head over to Settings > General > Devices > HDMI Settings and make sure “HDMI Deep Color” is turned off for that specific port, as older consoles like the PS4 might not handle this feature too well on some TVs.
Also, give a different high-speed HDMI cable a shot, and try connecting the PS4 directly to HDMI 1 or 2 (steering clear of soundbars or switches in between). A little power cycle—unplugging both the TV and PS4 for a full minute—can also help refresh the connection.
We really appreciate your feedback and want to make this experience better for you. Feel free to send us a private message on social media @LGUSSupport so our team can take a look at your case and give you the support you need. We’re here to help out and assist you further. ^Juvy
Constant software updates
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy another LG product because of the constant software update requests while watching TV.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Collin. Thank you for sharing your experience with us. We understand your inquiry regarding the software update requests on your LG 48" Class B4 Series OLED 4K UHD Smart webOS TV (OLED48B4PUA). We would be more than happy to assist you further. Please feel free to contact us at [email protected].
https://www.bestbuy.com/site/lg-48-class-b4-series-oled-4k-uhd-smart-webos-tv-2024/6584787.p?skuId=6584787
We appreciate your patience. —Renzo
- Pros mentioned:Picture quality
LG overheating issue
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 months old and it quit working! LG has a known problem with boards overheating. LG voided my warranty because we installed it in an RV. Terrible customer service. Picture was great when it worked.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Patrick. Thank you for sharing your experience with your LG TV (OLED48B4PUA) model. We understand your concern about a product that stops working, especially when it was performing well initially. We strive to provide top-notch products and exceptional services to ensure a smooth experience. To prevent overheating issues, we recommend ensuring that the TV is installed in a well-ventilated area with adequate airflow around it.
We’d like to assist you further. Please send us a private message on social media @LGUSSupport so our team can review your case and explore any potential solutions to address the issue. Your satisfaction is important to us, and we’re here to help. ^Juvy
- Pros mentioned:Picture quality
What a Mess !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why did LG even put out this junk. Shame on you LG. Even LG Customer Service recommends to buy the much better rated C4. B4 comes in different sizes. Avoid them all and by the C4 if you are buying a LG TV.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback about your LG TV (OLED48B4PUA) model. We understand your concern about a product that doesn't meet your expectations, especially when it doesn't deliver the quality you were hoping for. We strive to offer products that cater to a wide range of preferences and needs, and we appreciate your perspective on the C4 series.
If you’re experiencing specific issues with the unit, we’d love to help troubleshoot or assist with any concerns you may have. Please send us a private message on social media @LGUSSupport, and our team will work with you to find a solution or explore alternatives. Your feedback is valuable, and we are here to assist. ^Juvy
No Support
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG should stand for low quality as there are faulty boards inside vthe TV. Afetr one hour it switches HDMI ports with no warning. it will not run dolby or dolby vision on an xBox-X. I have spent hours online with LG support and after 3 disconnects, and having to repeat the problem they finally gave me a repair order number. The promise I would hear from them in 48 hours, this was 2 weeks ago.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about issues with your LG TV (OLED48B4PUA) model, especially when HDMI ports switch unexpectedly and Dolby features do not function as expected. We strive to provide reliable, high-quality products and ensure a smooth viewing experience.
As a troubleshooting step, we recommend checking if your HDMI cables are securely connected and that you are using high-quality cables compatible with Dolby and Dolby Vision content. Also, ensure your Xbox-X settings are correctly configured for Dolby or Dolby Vision output.
Since you mentioned a repair order, we understand that you're still waiting for a follow-up. To expedite this, please send us a private message on social media @LGUSSupport with your repair order details. We will ensure the appropriate team reaches out to you for further assistance.
We appreciate your understanding and are committed to resolving this issue for you. ^Juvy
Open Box is a scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My open box deal was listed and sold as "excellent". It was missing the legs, screws and manual. It also had full screen burn in across multiple color gradients. Best Buy open box is a scam.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi. Traverse. Thanks for sharing your experience with the LG TV (OLED48B4PUA) model. We understand how important it is for your TV to arrive complete and in top condition—especially when it’s listed as “excellent.”
Screen burn-in across color gradients is not typical for OLED panels under normal use, and missing accessories like legs and screws should be addressed by the retailer. If you haven’t already, we recommend contacting Best Buy customer service at 888-237-8289 for quick assistance. For more help, visit https://www.lg.com/us/support/product/lg-OLED48B4PUA.AUS for downloadable manuals and setup guides.
If you'd like us to take a closer look or assist with part sourcing, feel free to email us at [email protected]. We're here to help. ^Juvy
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible been waiting for this tv to show up for two months now they don’t want to switch it for something that is in stock and my only option is to cancel my order or wait last time I ever order a tv from Best Buy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, John. We hear you and appreciate you sharing your experience. We understand your viewpoint on waiting for an extended period for a delivery and the difficulty in resolving the situation with the retailer. It is certainly a difficult situation when you're looking forward to a new TV and the delivery is delayed.
While we do not have direct access to Best Buy's order systems, we would like to assist with any product-related inquiries. Please send us a direct message at @LGUSSupport with the model number of the TV you ordered.
In the meantime, you may also find more information about our products and available models on our official website: https://www.lg.com/us/tvs.
~Ken
Black screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The top of the screen is black when it first comes on or when you change channels. They are replacing the TV.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! We understand your inquiry about the OLED48B4PUA displaying a black screen at startup or when changing channels. Even though your TV is being replaced, here’s a troubleshooting step—based on LG’s guidance—to help identify if the issue could be due to a loose connection or internal component:
Check for On-Screen Menu Visibility:
Power on the TV and press the Volume +/– button or the Home button on the remote. If the on-screen volume indicator or home menu does appeared, that suggests the main panel is still functioning but the incoming video signal (HDMI or tuner) might not be reaching the panel correctly. If you see the menus but notice the top portion remains black only when watching normal TV, try disconnecting any external device (cable box or streaming device) and switching the TV’s input back to “TV.” If the menus still show but the picture is black, the issue may lie in the T-Con board or panel circuitry only when rendering live TV channels.
If no on-screen menus appear when pressing Volume +/– or Home, that indicates a panel or backlight failure, requiring replacement or service.
Since you already have a replacement in process, confirming menu visibility helps determine if the problem was an easy loose-cable situation (for example, mis-seated LVDS cable) versus a deeper internal failure. For now, please keep all original cables and packaging and follow the replacement instructions provided by the service team.
LG TV – Troubleshooting a TV With Sound But No Picture - https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888
If you ever need further assistance with setup, menu navigation, or ensuring cables are secure in your new unit, please send us a private message on social media @LGUSSupport. We appreciate your understanding and are here to make sure your replacement OLED48B4PUA performs perfectly. —Renzo
