Customer Ratings & Reviews
- Model:
- UBK80
- SKU:
- 6215306
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the superb picture quality and ease of use of this 4K Ultra HD Blu-ray player. Many appreciate its performance and the fact that it plays various disc types well, while some find the remote control could be improved and the lack of Wi-Fi a drawback for certain users. The compact size is also a plus for many.
This summary was generated by AI based on customer reviews.
Terrible service via Geek Squad...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know. Geek Squad never showed up or they did not bring two people for job. I hope the purchase works when it is finally set up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Do Not Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly freezes. Screen turns green. Video jitters and gets digitized. Have had problems with every disc I've tried to play. Horrible.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Doesn’t work properly with my LG OLED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ultra Deep mode to go into HDR mode does not work properly and signal will be lost during movies. My Xbox one X 4K player blows this thing out of the water
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Not for me
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels cheaply made, simple operating system. I wanted to upgrade from a normal blu ray player, this felt like a step back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
LG UBK80 4k Ultra HD Blu-ray player
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is junk, do not buy this product. It is not user friendly
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. We'd love to get a better understanding of the issue, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work. It kept ejecting about every five seconds. Returned it the next day.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
No good :(
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked good for a month, still reads the dvds but makes a lot of noise.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Did not play my blu ray discs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not play my blu ray discs but did play my 4K discs. I had to return the player.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Picture quality
Great disc-playing machine
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LG - UBK80 4K Ultra HD Hi-Res Audio Blu-Ray Player is a great disc player that delivers superb quality regardless of the media type you are playing. This includes standard DVDs on a 1080p TV but it makes much more sense to purchase this unit if you have a 4K TV and 4K Blu-Ray discs. It should be noted that although this device has an ethernet port, it only seems to be for firmware updates and it does not have WiFi, built-in apps, or any other “smart” features. It is purely a disc playing device which actually makes sense since most 4K TVs already have “smart” features and it would be redundant to have these things built-in to this device. It would have unnecessarily driven up the price so I would say leaving these sorts of features out isn’t really a negative aspect of this product. Disc loading times seem to be about what I expected: it’s not lightning quick but it’s also not unbearably slow. The UI is pretty basic but it gets the job done so it isn’t really a negative and it actually makes the device relatively easy to operate. There is a USB port on the front of the device which can be used to play digital content but the main function of this machine seems to be playing actual physical discs. Since this is the case, it is best suited for those with a large library of discs already or someone who is planning on starting a large library of disc-based media. If this sounds like you, I highly recommend this product and hope you enjoy the sights and sounds as much as I do!
I would recommend this to a friend No streaming service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a product at this price it doesnt have any a way for any streaming services
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
No wireless wifi
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I unfortunately found out too late that you can't connect to thew internet wireless
I would recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
No Wifi on this model- worth less to me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is no Wifi on this model- so it is of no use. need to watch what show up in your Best Buy search.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Sorry to hear the player does not feature the Wi-Fi capabilities you would like. I appreciate you alerting us on the matter to help gain insight on creating a better player to help accommodate you. If you need any support or assistance reach out via Twitter at @LGUSSupport or Facebook: https://www.facebook.com/LGUSSupport. Thanks! ^ CS
Expensive paper weight.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit does not power on after one year, terrible quality.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
"JUNK DVD PLAYER-DON'T BUY"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It skipped and locked up on a Blueray DVD and wouldn't open the Door so I could remove the DVD
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, I hate to hear you have experienced this issue with the Blu-Ray player you purchased. If you would, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ
Defective player
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio cuts out often. Not a good product. Do not buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette
it didn't sync lips to words a lot of the time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had to be returned:(( synch of words to mouths defective some of the time
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Blu-ray player. I am sorry to hear that it was defective and that you had to return it.
Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter DM: @LGUS
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Keeps stopping during movie
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be returning to store, something is wrong with it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see this has been your experience with the UBK80 4K Ultra Blu-Ray player. We would be happy to speak with you more about the freezing you experienced so we can better understand the problem and assist you best. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
- Pros mentioned:4k, Price
Better than Sony's version of the same thing.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I say that cause 2 family members have a Sony 4K bluray player and occasionally, not always but occasionally, they'll freeze briefly during playing 4K movies. Check YouTube, it's actually a common issue Sony's current model bluray player. I personally suspect a patch or so needs issued for owners to download. Meanwhile focusing on this LG 4K bluray player, well, it simply doesn't have that issue. Ok your not at all guaranteed to have or develop that issue if you own a Sony version, supposedly roughly a third of owners are all that experience it, but why chance it? Not only is LG every bit as good of a brand as Sony, but the average sale price for a Sony is $200, meanwhile I got my LG for only $150 and frequently see it on sale for that price. So basically it amounts to get the LG version, eliminate the risk of a pesky glitch and save money. If that doesn't sell this model, then nothing does.
I would recommend this to a friend - Pros mentioned:Ease of use, Price
Simple but Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a straightforward, simple UHD/Blu-Ray DVD player - then look no further; this player is awesome! I already have an Apple TV and Roku for streaming, so I didn't need a player that had a bunch of streaming apps, in fact, that's what makes this player so awesome - compared to players that have all of that bloatware, this player is so fast and so easy to use. There is no WiFi connection - but I have an Ethernet if I need to grab a firmware update or something like that. In an age of complication, this player personifies simplification, which in my opinion is a breath of fresh air! Got mine @$99...so wait for a sale and you won't be disappointed for one second.
I would recommend this to a friend - Pros mentioned:Picture quality
"Ultra" HD Movie Viewing
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best Player that I have ever owned, the LG 4K Blu-Ray Disc Player UBK80 utilizes advanced technology to provide the ultimate in audio/video home entertainment. Beyond just a 3D picture, the chroma/intensity of hues, tints and shades of the 4K Ultra HD player delivers a dynamic picture with tremendous clarity and color depth. In addition to playing the latest 4K Ultra HD Blu-ray Disc, this player is backward compatible and can play my favorite 3D Blu-Ray and DVD disc. There is even a USB port that allows the connection of a digital storage device for music, movies, photographs, etc. The player can read a multitude of file types and video formats and can even play a CD. The remote quickly lets you find and play your choice media through the various types of media that the player will read. I have found the audio, which is built around Dolby®, to be as awesome and dynamic as the picture’s enhanced vibrant 3D color. The front panel of the player is simple and straight forward. The disc tray open/closes, there is a start, pause and stop playback button, a power on/off button, a power light and a USB port. The rear of the player has a LAN connection, an HDMI out to TV, and an optical audio out for connecting a digital audio device. The remote is also very simple and straight forward allowing for quick switching between the various types of media being viewed. Playing an ultra HD Blu-ray disc on this 4K Ultra HD player, and viewing it on an Ultra HD television renders a remarkable “theater-like” picture for home viewing. The player makes it possible to eliminate several peripheral gadgets used to view or play photos, CDs, etc. and I highly recommend it to anyone looking to purchase a quality 'state-of the-art' Blu-Ray disc player.
I would recommend this to a friend