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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 906 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are pleased with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. 14-Cycle High-Efficiency Steam Top-Loading Washer. Positive feedback also highlights the spacious tub size. While some users noted a musty smell and occasional reliability issues, these concerns were less frequently reported than the positive aspects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 906 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is really a great purchase. At first I wasn't sure about it because it doesn't put water in at first. It finally does and I think it does a great job. I admit, I even like the little tune it plays when it finishes

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    The best washing machine ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It holds so much I now need to purchase the matching dryer. I've started drying in shifts to accommodate the back up of wet clothes. I love this machine. Much better than a front loader. You can actually soak clothes in this model.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great for large families.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from a front loader and couldn't be more happy. This washer has a very large capacity, I had to relearn what a full load was coming from the front end loader. It easily washes a king size comforter without any trouble.

    I would recommend this to a friend
  • Pros mentioned:
    Tub size

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine so far. The tub is huge. I'm a single mom with three kids and had loads that were so big I would have to split them up in my previous machine. Now I can dump it all in at once and there's still room!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a reason everyone gives this 5 stars. I love all the things that come with it and it's easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance
    Cons mentioned:
    Smell

    Rated 4 out of 5 stars

    Large capacity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this washer because it was a large capacity and I wanted to do our comforters in it it gets the clothes pretty clean probably not as clean as a front loader but it does not smell like a front loader used to because we keep it open when it is not in use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this washer. Does a great job, takes our king-size comforter, and my wife loves the music rather than a buzzer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of room for larger loads. Still pretty new but so far it has worked well. Make sure you have it bolted down because if the load is too heavy on one side it may cause the machine to shake and skip across the floor.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great top loading washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this for a month. Love the fact that even though it is top-load, it does not have agitator. We were looking for a front load but these are much better now and have larger capacity and less cleaning required.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Appealing and Powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must say the set is appealing to the eye and works like a charm. It will perform washing on almost any type of garment and does the job on tough stains. I like the machine, but if I would have to do it over again I would get the upgrade to the top loading sink option for pre-soaking or treating.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Sears elite that crapped out on me and this is a much better washer both in size, features, and works great! My clothes have never looked cleaner and this seems to be a bit gentler on them as well. The happy tune it plays at the end is just the cherry on top! Great washer!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    looks great, quiet, lots of capacity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking washer, fun to watch it go through its cycle. The large capacity means a lot fewer loads and a lot less time to do the laundry.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Tub size

    Rated 5 out of 5 stars

    Love our new washer and dryer set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our previous washer and dryer lasted almost 13 years, so it was hard to have to replace them. However, we are very happy with the larger size tub, the updated features, with how quiet the newer set is. We have had to run bulky items through spin cycle a couple of times, but had to do that with other washer as well. At least big, bulky items fit in this new machine nicely.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a new wahser/dryer set when my washing machine broke - again! This washing machine has been great - and it is HUGE! I can wash my comforter in this with all the sheets from my queen size bed. With all of the different cycles it is good for anything you could put in it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Always choose extra water

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A wee bit disappointed with the cleanliness of clothes due to auto water level sensor. The water sensor is stingy with the water and since there is no agitator and it is not a front loader where the clothes fall on each other, if you do not select extra water or use one of the settings that auto fill high, the tub just moves around the clothes that don't move. I believe once you master (trick) the water level it performs well. Spin cycle is a lot noisier than my old Maytag Neptune otherwise quiet. Doesn't bother me but you may be looking for an overall quiet unit. Some Pros: Bright white setting works well. Huge capacity. Can fit King size comforter and more. I have washed my 6' runners (rugs) and also couch cushion covers with ease. All the pretty buttons and knobs and LED lighting make my 15 yr old son want to do his own laundry. It sings to you when cycle is done!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Highly recommend this washing machine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing some research on washers, I was pleased to find this model on sale at a very good price. Delivery and setup was a breeze, thanks to the Best Buy delivery team. This washing machine is wonderful! It has handled every job I've thrown at it....from king size comforters to delicates, and handles even my dirtiest loads with ease. It is quiet, and I like the melodic chime signaling the wash is finished. And it doesn't twist my load into knots, like my last machine.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Huge capacity machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer has an enormous capacity. So many settings that I haven't even had a chance to use them all. The first few loads came out great. I was worried about the long cycle, but it was less than an hour and spun more water out of the clothes for the dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Simple and effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After researching several brands including samsung, whirlpool, and maytag; our family settled with this model LG. Buyer beware: after viewing the model in several different stores, all floor models found were made in Korea. However, upon delivery, our appliance was made in China. One of my main points in purchasing the product was to potentially receive the appliance from an established factory, thus minimizing the probability of defects at a later point. Even after speaking to several Best Buy employees, we were assured that this item was likely to come from a Korean based factory. They would have no way to guarantee that fact however. We have decided against returning the product and repurchasing; rather, opting to purchase an insurance policy and give it a try. One month into use, the washer is performing up to our expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great for big families!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 8 year old twins and between school uniforms and PJs they sure go through alot of clothes!! This washer has been a lifesaver with the extra large drum. I am able to do loads in 1 wash. It is also quiet. I have not had any problems with it at all.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Large and in charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These machines are huge! Really, not too big, but I can fit the blankets and sheets from both beds in there. Plus, it is energy efficient! Even when Im washing small loads it is smart equipped to determine the amount of water needed. These are really terrific machines.

    I would recommend this to a friend