Customer Ratings & Reviews
- Model:
- WM6998HBA
- SKU:
- 6568166
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 3.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. The large capacity and cleaning performance are also appreciated by users. However, some customers have expressed concerns regarding the extended dry times and an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Your own personal laundry person.....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OMG....this is the best appliance purchased! literally the easiest improved way to do laundry! We are loving this machine.
I would recommend this to a friend LG Wash/Dry Combo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this. Nothing like throwing laundry in and having it all finished in one swoop. Saves us lots of time
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We're so glad to hear that you love our product and are finding it convenient to have your laundry finished in one go. It's always a great feeling when household chores become more efficient and time-saving. Thank you for sharing your positive experience with us! ^Cris
- Pros mentioned:Ease of use
Great item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Getting use to it but overall it’s just been great not to worry about changing clothes
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm glad to hear that you have been enjoying the convenience of not having to worry about changing clothes. It's great to hear that our product has been making your life a little easier. Thank you for sharing your positive experience with us. ^Cris.
Washer/Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Compact W/D ,Need extra space in my laundry room. Just amazing
I would recommend this to a friend- Cons mentioned:Dry time
Would not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend for a family. Takes forever and usually have to hit dry again. Definitely not for towels or bedding. Leaves lint inside everywhere in the tub. Have to wipe it out after each wash. Definitely not what I had hoped.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for raising your concern. I'm so sorry to hear that you've had a disappointing experience with our product. I can imagine how frustrating it must be to deal with slow drying times, lint buildup, and the need to constantly clean up after each wash.
I acknowledge that we've fallen short of our expectations, and I'm truly sorry for that. I want to assure you that we take all feedback seriously and are committed to improving our products.
I understand that you were looking for a product that would meet your family's needs, and unfortunately, it seems that we didn't meet those expectations. I want to apologize for the inconvenience and frustration caused by our product's performance. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Drying 8+ hours for 4 towels!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Despite some bad reviews, I was hopeful. I got this on May 1st…at first, it didn’t seem bad and I thought it was something I could get used to. I liked not having to transfer clothes! BUT….the last 2 days have been a nightmare! Yesterday, I started a load of towels before I went to work, around 1pm. When I got home around midnight, the dryer was STILL running! The towels were hot as heck, the top and sides were hot as heck, and when I stopped it, the towels were completely dry! Today, I thought I will do a smaller load…4 towels to be exact! I started about 10:30 this morning, and it is now 7:45pm, and I called my husband and he said it was still running and again got as heck! He said it’s said 4 minutes left for at least a couple hours! I will be calling Best Buy to come look at, and if this is the way it is going to be, will be returning it…but I am sad, I really wanted it to work!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand that encountering issues with your LG 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo, especially with the drying cycle taking excessively long and the appliance becoming extremely hot, is very disappointing.
Your feedback is important, and we’d like to assist you further. For the extended drying times and excessive heat, it’s worth checking if there are any blockages or obstructions in the venting system (even though it’s ventless, it may still affect performance) or if there’s a need for a reset. Ensure the unit is on a level surface and that it’s not overloaded.
Since you’re considering contacting Best Buy, they should be able to provide assistance or arrange for a service call. If you need additional support or have further questions, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to help you explore any additional solutions. We appreciate your patience and hope this issue is resolved to your satisfaction. —Renzo
Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer dryer combo in Oct of 2024 it's now May of 2025. The first month was pretty good minus the fact that the lint never makes it to the lint trap on top. As the months went on, we went from washing a load of clothes in 3 to 4 hours to now, taking around 8 to 10 hours. The lint has never made it past the rubber ring where the door closes. Sometimes, we have to run our cloth for a second time because it doesn't wash them properly. We have learned not to fill it up more than halfway in hopes of not having to wash it a second time. And It has started leaking water. Best Buy told us to call geek squad to have it repaired since we have a warranty, but geek squad told me to call the manufacturer. So I called the manufacturer and was told we just need to upgrade to a mesh filter and to only fill the washer no more than halfway and that it's normal for it to leak water. It's garbage even with 3 warranties. I don't see it making it to the 1 year mark. We wasted $2200 on this piece of junk.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thank you for sharing your experience with us regarding the LG Wash Combo (WM6998HBA) model. We understand your concern about your unit not performing as expected, especially after a significant investment like this. We strive to provide reliable, high-quality products that exceed our customers' needs and expectations.
About that lint issue, it might help to check if the lint trap is clear and see if anything's blocking it. If you haven’t done so yet, giving the rubber ring around the door a gentle clean can also make a difference since lint sometimes likes to hide there. And for those longer washing times, you could try running a "Clean Washer" cycle (if your model has one) to give things a little reset—it might help improve performance over time. If you need more tips, feel free to check out this video: https://www.youtube.com/watch?v=y6ZpcvjFcvo.
Now, regarding the water leakage, it’s worth taking a look at the door seal for any damage or debris that could be causing issues during the wash cycle. If it’s still leaking after that, it might need a closer look since I see you've already reached out to Best Buy and Geek Squad without much luck. For some common concerns, our general usage instructions can be really helpful in ensuring everything runs smoothly. You can find the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.
Feel free to send us a private message on social media @LGUSSupport so our team can assist you. We’re here to help troubleshoot and find solutions so you can get the best performance from your washer/dryer combo.
Thanks for being patient with us—we’re looking forward to helping you out. ^Juvy
Happy customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is great once I learned all the functions, I washed all the clothes in the house
I would recommend this to a friendNot as good as seperates
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I repair appliances for a living and its always better to have separate units for better performance. This ahould only be used if space/ventilation is an issue.
No, I would not recommend this to a friend- Cons mentioned:Dry time
9hrs for one load
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really had high hopes for this machine since my machine is in the basement. I was super excited to get this machine. But after doing two loads, the frustration level is at the highest. It took 9hrs for one load! The clothes came out completely wrinkled to the point they could not even be ironed. I had to rewash it and then dry on a rack. 9hrs for one load is just ridicules. I cannot wait to return it. So disappointed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I can understand your disappointment and frustration with the performance of the machine. We apologize for the inconvenience this has caused you. It's important to us that our customers are satisfied with their LG products, and we will definitely bring your concerns to our team for further review. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Sweet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! It spins so fast, you have to peel your cloths from the drum before drying. All in one. Pretty cool!
I would recommend this to a friendIts nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what i want it too, however a better user manual due to all the options would be nice
I would recommend this to a friend- Cons mentioned:Dry time
Lyle S.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. We wanted to return but they only give you two weeks' time to return. We were on vacation the week after we device was delivered. The first one that was sent was dented and had to be reorder. The drying time is triple what another dryer takes.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Wash Combo (WM6998HBA) model. We understand the importance of receiving timely and effective assistance, especially when facing appliance issues. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We take your feedback seriously and will review our processes to ensure that such incidents are addressed promptly and effectively in the future. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Sorriest Maching/drying machine ever Made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a profile for around 6 months and it just stopped working. We tried a new heating element still wouldn’t stop. It is now sitting in my living room waiting for a repairman to come fix it or to take it to the dump. I got the GE stackable set and they work like a charm. I would highly recommend NOT getting a profile .
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand that you've had ongoing issues with your WM6998HBA washer and that it has led to significant inconvenience.
Since you've already tried replacing the heating element without success, it's important to ensure that the issue is not related to other components like the control board or sensors. If the washer is still not functioning correctly, it may require a more in-depth inspection by a professional.
We understand your situation and would like to assist you further. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions or expedite the repair process. We appreciate your patience. —Renzo
- Cons mentioned:Dry time
3.0 hours for 1 load
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not tech savy so lots of problems!!! 3.0 hours to wash 1 load that crazy. Having it picked up Saturday! Great Idea but running on 110v will drive your electric bill out of sight!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Richard. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We understand how overwhelming it can be to deal with appliance settings, especially when it affects your time and energy costs. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. we recommend checking if you’re using the appropriate cycle settings for your load type. Some cycles, like heavy-duty or eco modes, can take longer. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-front-load-washing-machine-cycles-and-options--1337797444134. If you’re looking for alternatives, we’re here to help. Please feel free to send us a private message on social media @LGUSSupport, and our team will be happy to assist you with any questions or concerns.
Thank you for your understanding, and we hope to improve your experience moving forward. ^Juvy
LG washer/dryer combo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love it have had it for roughly a month no complaints
I would recommend this to a friendNot worth buying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Leaking out of detergent drawer after 4 months what a waste.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Wilfrido. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We understand how concerning it is to encounter leaks from the detergent drawer, especially after just a few months of use. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To help address this issue, please try the following troubleshooting steps: Check the detergent type and amount. Ensure you are using high-efficiency (HE) detergent and not exceeding the recommended amount, as overfilling can cause overflow.
Inspect the drawer for blockages. Remove the detergent drawer and rinse thoroughly under warm water to clear any detergent buildup. Check the compartment for obstructions.
Ensure proper placement. Ensure the detergent drawer is fully closed and seated correctly after adding detergent.
Clean the water inlet and nozzles. Sometimes, residue can block the water flow. A quick clean of the nozzles located above the drawer can help. For additional help, you may visit youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.
If the issue persists, we’d love to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to guide you or arrange for service if necessary.
We appreciate your patience and are committed to resolving this for you. ^Juvy
