Customers express satisfaction with the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. Users appreciate its large capacity, cleaning performance, and convenient size as a washer/dryer combo. However, some customers have concerns regarding the extended dry times and some report an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 512 reviews
Rated 4 out of 5 stars
Awesome Washer and Dryer in One unit!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This WashCombo is definitely a leap in the laundry sphere. It is a spacious washer to accommodate your needs from a King size duvet to a load full of all kinds of clothes. It is able to determine the load weight and the degree of soil and adjust the water to wash everything properly.
This is an awesome appliance that will allow you to load it and not worry about transferring it to a dryer as it will take care of drying in the same unit. It doesn't require 240V and can be plugged in to any 120V outlet. No more need to vent it either!
It does a good job drying and just don't overstuff it so it has enough of space to distribute the heat inside the drum.
I really like the detergent dispenser, no more need to guess the amounts of detergent, this WashCombo will do it for, and you can adjust it even more if you want to in the ThinQ app.
I really like using this WashCombo and highly recommend it to any family out there.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Washer/Dryer combo
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was very skeptical about buying this for several reasons not fond of front load, the fact that it is just a 120 out not 220 and reviews about the drying. After now using it for about a month and figuring out all the bells and whistles i really like it. Yes it takes a little longer to dry things like towels and bedding but it took longer with regular dryer. The heat is not has hot so when you take clothes out of it you might not think that they are dry but they are. I think also because the heat is not as hot as in regular dryer the clothes will last longer. I would highly recommend. It is nice to just put a load in and walk away. I did also download the Think IQ app which lets you know when the load is done.
I would recommend this to a friend
Pros mentioned:
Capacity
Rated 5 out of 5 stars
LG Washer and Dryer Combo
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent washer and dryer! Very easy to use, just follow the prompts when starting the wash machine and dryer! The tub is large enough to easily handle king size bed sheets and pillow cases and dries them totally in the indicated time! The combo dryer is ventless, therefore there is and need to have a vent from the combo dryer to the outside!
This reviewer received promo considerations or sweepstakes entry for writing a review.
This washer does its job well enough but I gave it a 4 star review instead of a 5 because it seems to confirm my feeling that pretty much everything in modern life is designed or manufactured by 4 year-olds in the Far East who don't use the product. Specifically, it washes and dries the clothes, which is its job. On the positive side there is practically no vibration, which is always a concern with from loaders. The negatives are minor but they are also totally unnecessary. First, why not an option for a white color? Second, why is the door viewer black? It seems intuitive that the interior should be visible. Why is the Fresh Care default Off? Also, Fresh Care can't be set to default to On, it has to be set to On for each load. Additionally, why can't I set the unit to skip the warnings about detergent being absent and to clean the lint basket. I use detergent sheets and know to clean lint every time I use the unit. Finally, why are there no Low Heat and No Heat options on the dryer aspect. These are things which anyone who has washed (and dried) a few wash loads would know. Despite the annoyances, I am keeping the unit because I can start it before going to work and come home to a finished laundry load. However, perhaps LG should open a design and manufacturing facility in the United States.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Worth it. Convenient.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works as expected. Simple and Convenient to use. Space saving is great. It is heavy, just a warning. Cleaning lint catcher is a must.
I would recommend this to a friend
Pros mentioned:
Energy efficiency
Rated 5 out of 5 stars
Great alternative!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love my all-in-one. The space in my apartment for a washer and dryer is designed for a stacked unit. I hate those, they are so small. The all-in one is a full size washer and dryer that fits in that space. The only downside is that I can only do one load at a time, not have a load drying while another is washing.
I would recommend this to a friend
Cons mentioned:
Dry time
Rated 1 out of 5 stars
What can I say, well - this. IT'S GARBAGE
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This washer dryer combo should have stayed in BETA testing. It's absolute garbage. Clothes don't come clean like your used to. I believe the washer just washes the soap down the drain, because the clothes have no smell whatsoever after completing washing. Worse than that, it requires at least 1 additional drying cycle before clothes are dry and usually 3. LG support is not good. they said they would have someone come to look at it and kept telling me by text for weeks that they were still trying to find someone to come look at it. They finally said they couldn't find someone in my area, but I live in a town of 7000 people but 20min from 2 towns of 40,000+. I'm guessing that they simply don't want to pay a tech a reasonable fee to come here. Also, meanwhile they sent some tech by text to help me and he was nasty and insisted that my drain hose was too far down the drain pipe and so I positioned it as he suggested and same poor result. After that he had no advise for me.
This thing was expensive and it is simply useless. There's a lint trap that you must clean after every use and in spite of that lint clogs up a hose at the bottom front of the machine that you have access to and to unclog it, you have to drain a couple of gallons of water into a shallow pan meaning many trip to the sink with a shallow pan of water. How do you think that works out? And after that, it's functionality is still horrible. The worst part is that we've only used this machine about 10 times and lint is everywhere. Without that blower blowing the lint outside it's trapped everywhere in this machine. I've always bought Samsung until this expirement and I'm guessing Samsung has worked these issues out, so eventually I'll get one of those. In the meantime, I'm very glad we kept our old Samsung washer and dryer which is what we currently use.
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hello there, MarkHC. Thank you for sharing your experience with the LG WM6998HBA washer dryer combo. We understand your inquiry regarding the washing and drying performance. We'd like to assist you further with this. Please send us a private message on Social Media @LGUSSupport with your unit's model and serial number, and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/6568166.p?skuId=6568166 We appreciate your patience. —Renzo
Cons mentioned:
Dry time
Rated 4 out of 5 stars
Great for small spaces
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
When I purchased the unit amd got it home it wouldnt work right. Called best buy and they sent someone out really quickly and he got it running. The only thing that i don't care for is the extended dry time. The notification on my phone of when its done is nice so i dont have to check on it.
I would recommend this to a friend
Pros mentioned:
Capacity
Cons mentioned:
Dry time
Rated 4 out of 5 stars
2 in 1 machine
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s big and fits a lot however, take longer than usual to dry.
I would recommend this to a friend
Cons mentioned:
Dry time
Rated 3 out of 5 stars
Not worth the headaches!!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The All in one is not quite ready for the market! I first had the GE "twice" it was a problem and sent it back, then tried the LG which was recommended to me by Pacific Sales rep. This is the second one the first purchase lint box stuck in place and we ordered a replacement. The replacement has been in our home about a month, the first few days our clothes came out wet!! We have one setting we now use for everything "it takes time to figure out the many available settings" WAY TOO MUCH WORK!! finally though the one setting is working ok, BUT once in a while it keeps drying past the normal dry time and the machine gets hot and needs to be shut down, so I am afraid to leave it on while I am out. To me they are great but it takes a long time to wash and dry and then babysit the machine. Also they do not take a large load or large comforters. For 3 grand if I had a better way to vent the normal machines I would stay with them many times over!
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hello, Cindy. Thank you for sharing your detailed feedback about the LG WM6998HBA washer. We understand your concerns regarding the machine's settings, drying performance, and load capacity. Your feedback is valuable to us, and we'd like to assist you further to ensure you're getting the best experience with your washer. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions and provide you with any necessary support. We appreciate your patience and the opportunity to assist you. ^Sam
Cons mentioned:
Dry time
Rated 2 out of 5 stars
Happy customer now very frustrated
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We actually bought two of these units to replace our existing washer and dryer. Figure, why not run two loads at once and not have to change from washer to dryer in between?! Worked great for the first couple of months. Now starting to have significant issues getting loads to dry appropriately. I've called in to LG customer support multiple times and every time I get a lecture about how these units are different, etc. I've cleaned every filter I can. I've cleaned the condenser. They refuse to send out a technician to look at the units because they don't want someone to come out and have it not be an issue that is their responsibility and now they have to charge me for the service call. I'd give the product itself 4 out of 5 stars. Customer service 1 star
I would recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hello there, JonJL. We understand your experience with the LG WM6998HBA units and your concerns regarding the drying performance and service process. Your feedback on both the product and our customer service is important to us, and we would like to assist you further. Please send us a private message on Social Media @LGUSSupport with your case details, and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/6568166.p?skuId=6568166 We appreciate your patience. —Renzo
Pros mentioned:
Cleaning performance
Cons mentioned:
Smell
Rated 4 out of 5 stars
The ease of a all in one machine
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It takes a couple of wash cycles to get rid of the smell. As long as you don't overload it, it dries just fine.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Easy work of laundry
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We were impressed with the ability the unit can do. It’s exactly what a retired couple needs. No hassle with moving clothes to the dryer. Select the cycle you want and walk away. All clothes will be washed and dried when you’re ready to take them out. Some cycles are long on cycle time, but we’re retired. No problem with time. For a large family with a lot of dirty clothes, this unit probably won’t fit your needs. We love it.
I would recommend this to a friend
Cons mentioned:
Dry time
Rated 4 out of 5 stars
Lg washer/dryer
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love it for the most part. It keeps giving me an error saying drain clogged and I don’t know why. I also don’t like the fact that I can’t just dry something when it doesn’t fully dry and it needs a little more time to dry. The best feature for me is it being ventless.
I would recommend this to a friend
Cons mentioned:
Dry time
Rated 3 out of 5 stars
Drying works but so many problems already
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I find the drying feature to work perfectly fine with reasonably sized loads, and this machine is a lifesaver if you are like me and don't have a dryer vent in a condo or apartment. But, there are some serious quality control problems on my machine.
The washing machine struggles with anything even remotely bulky or heavy such as a plush cotton bathmat. I think it is not to handle anything with more bulk than sheets. I've had lots of problems while still under warranty including only being able to use the gentle cycle and having the dryer never shut off even after the clothes are bone dry. I would not buy again.
No, I would not recommend this to a friend
Cons mentioned:
Dry time
Rated 3 out of 5 stars
LG Washer/dryer combo
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
While the unit washes and dries clothes, it takes an average of 3 hours for a complete cycle. There is also a major lint issue after each cycle. The door gasket, door and lint tray need to be completely wiped down after every cycle.
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi there, KevinM. Thank you for sharing your experience with the LG 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. We understand your inquiry regarding the duration of the complete cycle and the lint issue requiring frequent wiping of the door gasket, door, and lint tray. https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/JJ8VPZQ98S Your feedback is important, and we'd like to assist you further. If you would like to know the recommended maintenance steps to manage lint and want to discuss optimizing your cycle times, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Pros mentioned:
Noise level
Rated 5 out of 5 stars
Absolutely AMAZING Machine
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This machine is AMAZING!
I absolutely LOVE this unit! Works beautifully. I love that I can wash and dry in he same machine. I also love the softner and detergent pre fill chambers. I do have to add detergent to each load and I never have to worry about forgetting the softener. You can program how much detergent and softener is used for each load via the app. The AI Wash + Dry cycle is awesome too! It senses the load and then picks the best cycle and dry time for that particular load. So smart and convenient. The unit is SUPER QUIET, too. The ventkess frature doesnt heat your house or make it humid. Worth. Every. Penny. This machine is THE FUTURE!
User Tips: if you wash mixed loads or overstuff the machine, it will take a long time. Learned that on my first load. Don't wash towels/blankets in the same load as your clothes. Wash jeans and denim in a separate load. It still functions in the smell way as a standard machine-- if you overstuffed it, it won't work properly. Also make sure you clean the lower filter after every 3 or 4 washes.
I would recommend this to a friend
Cons mentioned:
Dry time
Rated 4 out of 5 stars
Love Hate Relationship
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The pros
Space saving machine.
Sleek looking design.
AI wash n dry function seems to work the best
Just put clothes in, press start, and walk away
When all goes well....love the machine.
The cons
Sometimes the dry function just never shuts off...even after 6 hours.
Washing towels is a minimum of 3.5 hours.
Lint does weird things in this machine... and i mean some weird stuff if you know what i mean....
GO SEE IT!
I would recommend this to a friend
Cons mentioned:
Dry time
Rated 4 out of 5 stars
Great
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It works great. Did notice that if you use the wash+dry setting your clothes don’t completely dry all the way and are still a little damp. Works great if you do the wash and dry settings separately.
I would recommend this to a friend
Rated 5 out of 5 stars
Large Family alwys on the go, Mst Hve
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Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
What more can I say....ALL IN ONE! After about 7 months of using my wife loves the unit. It's the centerpiece of our kitchen, as our laundry room is offset from the kitchen, where we used to put a curtain up to hide our old machines this is the first thing people ask about when they come over. Putting a load in before bed and having it dry and wrinkle free for work the next morning is a convivence you can't beat! A family of 8 this is a no brainer. The app is kind of a novelty but it supplies features not available on the actual machine menu.