Customers express satisfaction with the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. Users appreciate its large capacity, cleaning performance, and convenient size as a washer/dryer combo. However, some customers have concerns regarding the extended dry times and some report an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 546 reviews
Cons mentioned:
Dry time
Rated 5 out of 5 stars
Expectations
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We did purchase this and after 2 days had an issue with the cleaning vent on the top . It would not come out. Contacted Best Buy and the return and replacement was effortless.
Review:
1. This is excellent machine for washing any type of load.
2. Drying , this is excellent machine for drying.
As Homeowner,
1. This is a good addition, but I would not have this alone in the laundry room. The reason is at some point you are going to have different clothes , and sized loads and having multiple people with laundry needs will not be resolved with this machine alone.
Example: You are not going to wash and dry 7 pairs pants in under 2.5 hours or King size blanket. Not going to happen and the more clothes you have for more people the less of benefit this becomes alone.
Conclusion: We have this and am happy with the purchase. We have just ordered an LG dryer also. So if needed we can dry in another machine for different types of loads.
In my opinion if you don’t have the space or are single then this checks all the boxes, but if you homeowner and have more than 2+ people in the home then this is good fit with a dryer also.
It’s all about the long term next 12- 15 year’s .
I would recommend this to a friend
Rated 4 out of 5 stars
CAUTIOUSLY OPTIMISTIC
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I wasn't sold on buying one of the combo washer/dryer units, but i was very impressed with the first couple of loads .... especially the drying stage. Did a load of king sheets and another of bath sheets. Both are always hard to dry become they "ball up" and the items in the center of the ball are always damp and require more drying. NOT WITH THIS MACHINE. when it said DONE, it really meant it! EVERYTHING was completely dry, including the items in the middle of the ball!!!
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far I am pleased with this machine. I previously owned separate washer and dryer. I have a small laundry room so this fits nicely. One thing though I have noticed is in the permanent press cycle I do get wrinkles on my husbands dress shirts that are supposed to be wrinkle free. I did not have this problem with my previous dryer. I have had this washer for about 2 months. Overall that is why I rated it only good.
I would recommend this to a friend
Cons mentioned:
Dry time
Rated 1 out of 5 stars
Pet Hair Causes a Massive & Messy Drainage Issue
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you have pets, do not buy this all in one LG. The ventless system causes the hair to get all over the drain around rubber gasket of the door. I had to take a wash rag and a paper towel to clean the gasket after every single wash. I also had to remove the drainage filter on the bottom left hand side each time that I finished a load. Let me tell you that it was gross getting a palm size load of hair out of the machine. If you do forget to do this once you will get a drainage error message. To fix this problem, you need to get a shallow baking pan and unplug a small rubber hose. There is a ton of water to drain, so this means emptying the pan 3-4 times, so you are pretty much stuck watching this machine drain slow as a snail. If you don't, you will probably make an even bigger mess like I did. Water ended up all over the floor. At first I loved this machine. It does take forever, and it routinely has been 3 1/2 to 4 1/2 hours, but not changing the laudry over was nice. It took a lot of the hair off of the clothes, but the machine having a drainage issue all the time is a deal breaker. I cannot spend that much time and energy cleaning a machine just to use it.
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi there, Thank you for bringing these concerns to our attention. I'm truly sorry to hear about the struggles you've been facing with your LG all-in-one machine. It sounds like it's been a very frustrating experience, especially with the ventless system causing hair to clog the drain and gasket. Having to clean the gasket and drainage filter after every wash must be tiring. Dealing with a drainage error and having to manually drain the water multiple times just adds more inconvenience. It's disappointing to hear that a machine you initially liked has turned into such a hassle to maintain. Your frustration and disappointment are completely understandable. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Pros mentioned:
Noise level
Rated 4 out of 5 stars
Best purchase ever
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
One of my best purchases ever I leave my laundry for when I go to sleep and I don’t even heard the noise
I would recommend this to a friend
Rated 4 out of 5 stars
Awesome Washer and Dryer in One unit!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This WashCombo is definitely a leap in the laundry sphere. It is a spacious washer to accommodate your needs from a King size duvet to a load full of all kinds of clothes. It is able to determine the load weight and the degree of soil and adjust the water to wash everything properly.
This is an awesome appliance that will allow you to load it and not worry about transferring it to a dryer as it will take care of drying in the same unit. It doesn't require 240V and can be plugged in to any 120V outlet. No more need to vent it either!
It does a good job drying and just don't overstuff it so it has enough of space to distribute the heat inside the drum.
I really like the detergent dispenser, no more need to guess the amounts of detergent, this WashCombo will do it for, and you can adjust it even more if you want to in the ThinQ app.
I really like using this WashCombo and highly recommend it to any family out there.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Great washer/dryer combo
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Technologically advanced, space saving and easy to use.
I would recommend this to a friend
Pros mentioned:
Capacity
Cons mentioned:
Dry time
Rated 5 out of 5 stars
Yay! Less work!
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this! Love only having to go to machine once. On occasion may need to run a little longer dry time. But not often and dont overfill. Holds a good size load no problem.
I would recommend this to a friend
Rated 4 out of 5 stars
Unnecessary Annoyances
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This washer does its job well enough but I gave it a 4 star review instead of a 5 because it seems to confirm my feeling that pretty much everything in modern life is designed or manufactured by 4 year-olds in the Far East who don't use the product. Specifically, it washes and dries the clothes, which is its job. On the positive side there is practically no vibration, which is always a concern with from loaders. The negatives are minor but they are also totally unnecessary. First, why not an option for a white color? Second, why is the door viewer black? It seems intuitive that the interior should be visible. Why is the Fresh Care default Off? Also, Fresh Care can't be set to default to On, it has to be set to On for each load. Additionally, why can't I set the unit to skip the warnings about detergent being absent and to clean the lint basket. I use detergent sheets and know to clean lint every time I use the unit. Finally, why are there no Low Heat and No Heat options on the dryer aspect. These are things which anyone who has washed (and dried) a few wash loads would know. Despite the annoyances, I am keeping the unit because I can start it before going to work and come home to a finished laundry load. However, perhaps LG should open a design and manufacturing facility in the United States.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Washer/Dryer combo
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was very skeptical about buying this for several reasons not fond of front load, the fact that it is just a 120 out not 220 and reviews about the drying. After now using it for about a month and figuring out all the bells and whistles i really like it. Yes it takes a little longer to dry things like towels and bedding but it took longer with regular dryer. The heat is not has hot so when you take clothes out of it you might not think that they are dry but they are. I think also because the heat is not as hot as in regular dryer the clothes will last longer. I would highly recommend. It is nice to just put a load in and walk away. I did also download the Think IQ app which lets you know when the load is done.
I would recommend this to a friend
Pros mentioned:
Capacity
Rated 5 out of 5 stars
You need a new washer/dryer
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Absolutely love this washer/dryer combo. I will never forget about a load of washed clothing again! It has a ton of settings to accommodate different loads of laundry, sizes, etc. The size of the washer is great- a king sized comforter fits. The app is also a nice touch. It sends notifications when cycles are done, updates are available, etc. You can even customize the display welcome screen & chime that plays when the wash/dry cycle is done. Easy installation & space saver.
*it is heavy! Make sure you have strong help if you are planning to self install & pick up.
I would recommend this to a friend
Rated 4 out of 5 stars
Washer and dryer 2 in 1
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
They were very fast and professional, at the beginning for some reason my order was wrong and they send it to the wrong address. But at the end it was worth it
I would recommend this to a friend
Cons mentioned:
Dry time
Rated 3 out of 5 stars
Not worth the headaches!!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The All in one is not quite ready for the market! I first had the GE "twice" it was a problem and sent it back, then tried the LG which was recommended to me by Pacific Sales rep. This is the second one the first purchase lint box stuck in place and we ordered a replacement. The replacement has been in our home about a month, the first few days our clothes came out wet!! We have one setting we now use for everything "it takes time to figure out the many available settings" WAY TOO MUCH WORK!! finally though the one setting is working ok, BUT once in a while it keeps drying past the normal dry time and the machine gets hot and needs to be shut down, so I am afraid to leave it on while I am out. To me they are great but it takes a long time to wash and dry and then babysit the machine. Also they do not take a large load or large comforters. For 3 grand if I had a better way to vent the normal machines I would stay with them many times over!
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hello, Cindy. Thank you for sharing your detailed feedback about the LG WM6998HBA washer. We understand your concerns regarding the machine's settings, drying performance, and load capacity. Your feedback is valuable to us, and we'd like to assist you further to ensure you're getting the best experience with your washer. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions and provide you with any necessary support. We appreciate your patience and the opportunity to assist you. ^Sam
Pros mentioned:
Capacity
Cons mentioned:
Dry time
Rated 4 out of 5 stars
2 in 1 machine
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s big and fits a lot however, take longer than usual to dry.
I would recommend this to a friend
Rated 5 out of 5 stars
Very Pleased.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My wife and I are very pleased with this unit. It saves space, has a sleek appearance, and eliminates the need to transfer clothes from the washer to the dryer. We don’t mind that the drying cycle takes a bit longer than a traditional washer and dryer setup, especially since it’s just the two of us. We also really appreciate the LG app, which adds convenience and enhances the overall experience.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Cons mentioned:
Smell
Rated 4 out of 5 stars
The ease of a all in one machine
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It takes a couple of wash cycles to get rid of the smell. As long as you don't overload it, it dries just fine.
I would recommend this to a friend
Rated 5 out of 5 stars
All in one washer/dryer
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
A very heavy washer/dryer combo, but really easy to install and use the app. Put in your load of laundry and set it to wash, dry, or both. Loads can take a long time, but the app notifications let you know when it's time to remove. I bought in combination with the pedestal washer in addition to my existing washer and dryer to optimize laundry time!
I would recommend this to a friend
Cons mentioned:
Dry time
Rated 4 out of 5 stars
Great for small spaces
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
When I purchased the unit amd got it home it wouldnt work right. Called best buy and they sent someone out really quickly and he got it running. The only thing that i don't care for is the extended dry time. The notification on my phone of when its done is nice so i dont have to check on it.
I would recommend this to a friend
Pros mentioned:
Capacity
Rated 5 out of 5 stars
LG Washer and Dryer Combo
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent washer and dryer! Very easy to use, just follow the prompts when starting the wash machine and dryer! The tub is large enough to easily handle king size bed sheets and pillow cases and dries them totally in the indicated time! The combo dryer is ventless, therefore there is and need to have a vent from the combo dryer to the outside!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love it for the most part. It keeps giving me an error saying drain clogged and I don’t know why. I also don’t like the fact that I can’t just dry something when it doesn’t fully dry and it needs a little more time to dry. The best feature for me is it being ventless.