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Customer Ratings & Reviews

Your price for this item is $1,999.99
The comparable value price is $3,299.99

Customer reviews

Rating 4 out of 5 stars with 521 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.6 out of 5 stars

  • Dry Time

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers express satisfaction with the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. Users appreciate its large capacity, cleaning performance, and convenient size as a washer/dryer combo. However, some customers have concerns regarding the extended dry times and some report an unpleasant smell after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 521 reviews
  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Great all rounder!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! I love that I can toss my work clothes in, and when I wake, and, get going for the day, they are clean and dry. Ready to go! The washer doesn't dry larger loads completely. Be prepared to run a dry only cycle. Or, as I have a gas dryer still, no issues. Get the pedestal washer if you can. That combined with the all in one, equals bliss. Easy to clean the lint filter as well. I like the automatic dispensers, mine are both set to detergent. Lots of new cycles if you use the app. Auto start, keep fresh are very handy. Less handy tho. Are all of the laundry nanny type notifications. I could use a setting to ignore those.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your feedback with us! We're thrilled to hear that you're enjoying the convenience and efficiency of your LG washer, especially how it helps you have clean and dry clothes ready to go in the morning. We appreciate your suggestions for running a dry-only cycle for larger loads and getting the pedestal washer for added convenience. It's great to hear that you find the automatic dispensers and new cycles useful. We will certainly take note of your feedback regarding the laundry nanny notifications. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing LG! ^Cris LG

  • Cons mentioned:
    Dry time

    Rated 4 out of 5 stars

    Lazy Male

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who doesn't like taking wet, heavy clothes out of the washer to place them in the dryer I approve of this invention! Now if they could just make it take less time to complete they would have the perfect machine.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 2 out of 5 stars

    I had high hopes.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for this machine. A washer dryer combo like this makes you feel like you’re living in the future. But once the honeymoon phase wore off I started to witness many issues. Lint accumulation in the door seal was horrible. Then it wasn’t drying well I noticed what was causing it. The lint trap on top of the machine wasn’t catching all the lint and then it was accumulating on a heat sink to the right of the trap. It’s not easily accessible so I had to get my air compressor out and get in there with an air nozzle to blow the lint off the heat sink. Once I did that the clothes started drying again. But it happens after about 10 loads and I’ll have to do that process again. Sometimes it was stuck in dryer mode. With 8 mins left of the clock it would continue to dry until you stopped it. One time it was drying my clothes all night until I stopped it in the morning. It has cool features but it’s just not up to par. It’s way too finicky. I mean all we’re asking of it is to wash and dry the clothes. This is a situation where they put way too much tech into something that doesn’t need to be complicated and they ruined it. I’ve had it for almost 3 month and since I have a BB membership I have 60 days to return it and we will be returning it tonight. I’m so disappointed this didn’t work out because it’s such a cool concept.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, BenS. Thank you for sharing your experience with us. We understand that you're facing several issues with the LG WM6998HBA washer-dryer combo, and we truly appreciate your detailed feedback. It's clear that you've encountered lint accumulation and drying issues, as well as some malfunctioning during drying cycles. We want to ass
      ist you with this and explore potential solutions.

      To address the lint issue, we recommend cleaning the lint filter more frequently and ensuring that the vent area is clear of any blockages. It may also help to run a cleaning cycle on the washer to prevent lint buildup over time. If the dryer mode continues unexpectedly, this could be related to a setting issue, which we can assist you with troubleshooting.
      https://www.bestbuy.com/site/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/6568166.p?skuId=6568166
      For a more thorough examination and to explore solutions specific to your unit, please send us a private message on Social Media @LGUSSupport. Our team will be happy to guide you through further troubleshooting steps. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving this new all in one it has made the chore of laundry so much more enjoyable because I put the laundry in the am before I head out for the day and I know it will be dry and ready to go when I get home

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    I'd buy again and probably will

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Context, house of 9, we kept our existing washer dryer and added this. My wife and I love it. We've decided if we ever had the money we would switch all of them to this. So far it's amazing. Quiet, clothes have been just right, and so so simple. Take into account, we prefer a fire and forget washing session bc we have so many times left clothes in the wash and not dried soon enough and our schedule is always wound up.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 3 out of 5 stars

    Two in one machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes to long to wash and dry. Does not dispense the soap and detergent effectively.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    LG All in One Washer/Dryer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this new all in one washer/dryer from LG. This machine does require work on your part. The door seal should have the lint/hair wiped away after every cycle. Also, do not load the machine fully with towels/heavy items as it will take hours to dry. I suspect this machine is best for the people that do smaller loads daily versus waiting for one or two days a week to do larger loads.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Thank you for sharing your experience with us! We appreciate your feedback on the maintenance tips for our all-in-one washer/dryer. It's great to hear that you are happy with the machine overall. We understand the importance of proper care and loading techniques to ensure optimal performance. Your suggestion about doing smaller loads more frequently is valuable for maximizing efficiency. If you have any other comments or questions, feel free to reach out. Thank you for choosing LG! ^Cris LG

  • Rated 5 out of 5 stars

    Awesome buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues just yet. So far it eliminates the need to get off and move my laundry to the dryer. I can set laundry times remotely to where I know. They will still be warm when I get home and not damp and stinky. My husband is in love with this machine so much so that he decided to renovate the whole laundry area to make way for this machine and make it look pretty. The clothes come out fine just like in our old machine.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I would avoid if you have pets that shed.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, this machine is a game changer for laundry in a small household. Its like a slow cooker for laundry, load it up, push a button, then come back in 6 hours for a finished load of laundry, couldn't be easier. The maintenance though, at least if you have a pet, leaves a bit to be desired. Along with the typical lint filter that people should be used to cleaning with each wash, theres an additional one at the bottom of the unit that needs to be cleared after so many washes. Just removing that filter requires draining the machine of water, the issue is that the drain plug is so low, youre pretty much limited to using a cake pan to drain into, and it can take multiple pansfull to completely empty. Its a pretty annoying process that i dont think many people are going to be pleased about having to do. Worse than that though, is cleaning the heat pump fins. Fur can find its way through the lint filter, which leads right to the fins for the heat pump, where it collects. After awhile, 6 months in my case, that fur build up will prevent anything from drying, and requires manualy removing the fur/lint, which can only really be done with some minor disassembly, and i dont think most people are going to be thrilled about having to do that.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 4 out of 5 stars

    Great product, had a few scratches though

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning to use it. The first few loads didn't come out super dry, but it is great to put the clothes in there and forget it. We had a few scratches on it when it was delivered so that was a bummer.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. We're glad to hear that you're finding the convenience of your new LG dryer helpful, even though you're still getting the hang of it. We apologize for any scratches that were present on the dryer upon delivery, and we understand how disappointing that must have been. If you have any concerns about the drying performance, please don't hesitate to reach out to us for assistance. We value your feedback and hope that you continue to enjoy the convenience of your LG dryer once fully accustomed to it. Thank you for choosing LG. ^Cris. LG

  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Easy to use, convenient that dries too and it doesn't make too much noise.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LG-

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for a small Adult- quite and powerful- love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and the features- the one issue I have is lent seems to build at the doorway seal . I’ve had this washer/ dryer about a month and noticed this after the first use. Nothing a wet rag can’t fix but I didn’t expect this.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't buy if you don't like cleaning lint

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer does an ok job like any washer should. The dryer doesn't dry as much as a regular dryer but it is also ok. However, the amount of lint that accumulates at the door gasket is insane. Every time that I use the dryer I have to spend 8-10 min cleaning the door lint from the door gasket. If I knew that it would be like this I would not have bought it. This happened from the start. I contacted LG customer service multiple times and basically was told that this is how it is.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with the WM6998HBA. We understand that while the washer performs adequately, the dryer’s lint accumulation at the door gasket is causing significant inconvenience and that your previous interactions with customer service did not resolve the issue.

      As a first step, please ensure that the lint filter and any additional filters are thoroughly cleaned after each use. Excess lint buildup can sometimes occur if the filters are not cleaned regularly. Additionally, checking if there’s any obstruction in the dryer’s venting system might help.

      Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further in addressing this issue. We appreciate your patience. —Renzo LG

  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Best purchase all year

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is awesome the only downfall is it takes 3 to 4 hours to dry but considering that it’s ventless and it uses a heat pump it makes sense I would no trade it because of the ability I have to put this in my apartment where I don’t have a laundry room is well worth it.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 2 out of 5 stars

    LG washer dryer combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming in the LG washer seemed like it will be a perfect fit for my home and family, but it was nothing what I expected. The washer itself washes the clothes nicely and get them clean the cycles that it have are good cycles, but the drying capacity and timeframe takes a very long time. I’m finding myself having to re-dry the clothes. It takes over four hours for clothes to dry to then have to Restart the dryer to dry the clothes all over again the lint box is always asking to be cleaned, even when it’s not nearly any lit in the screen, great concept, poor production.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Anna. Thank you for sharing your feedback with us regarding the LG Wash Combo (WM6998HBA) model. We understand your concern about the drying capacity and the extended drying times. We aim to offer top-notch products that exceed our customers' needs and expectations. Here are a couple of things you can try to improve drying performance: check that the vent hose isn’t kinked and is properly connected, as airflow issues can slow drying. Lint can also accumulate in the vent system, so inspect it thoroughly. Additionally, avoid overloading the dryer; try smaller loads to increase efficiency. For more help, check out https://www.youtube.com/watch?v=y6ZpcvjFcvo.

      If these tips don’t help, message us on social media @LGUSSupport with your unit details, and our team will assist you. ^Juvy LG

  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Load it and forget it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combo unit works great for our lifestyle. No need to move laundry from one machine to the other. Set it and leave. It can take between 2 and 3 hours to complete a load but that is not a big concern for us. We watched a YouTube video to learn how to use it which was a big help. The app tells you when a load is done. It’s been great so far.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 1 out of 5 stars

    Worst dryer ever!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We understood drying times could be longer but this is unacceptable! 24 hours constant drying for towels and anything else cotton. We are laying our underwear out in the room and our towels and bathroom rugs on the back porch to dry. We’ve had the product since January so we’ve spent some time working with different settings and trying things, but it is NOT performing. There are multiple areas to clear the lint from and a front drain, we do this 2x a week and it really hasn’t helped. Would not buy this ever again and would probably reconsider ever buying LG again as this product is so awful.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, KARLEENEU. Thank you for sharing your experience with us regarding the LG 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump in Black Steel. We understand that the drying times for your cotton items, like towels, are not meeting your expectations, even after clearing the lint and drain areas. We appreciate that you've been working with the settings since acquiring the unit in January.

      We understand your inquiry about the long drying times. With an all-in-one unit that uses a ventless heat pump, one factor that can often impact drying performance is the size of the load and the thickness of the fabric. For heavy or bulky items like towels, we recommend selecting the "Normal" cycle with the "More Dry" or "Max Dry" level, and ensuring the load size is slightly smaller than a full wash load to allow proper air circulation.
      https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/JJ8VPZQ98S
      For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo LG

  • Rated 3 out of 5 stars

    Softener

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fill the dispenser for the softener and it uses all of it on 2 loads I know it’s not supposed to be it should be lasting through many loads

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello, Shelby. Thank you for sharing your feedback about the LG WM6998HBA Washer Dryer Combo. We understand your concern regarding the softener dispenser using all the softener in just two loads. Your feedback is valuable to us, and we'd like to assist you further to ensure the dispenser functions correctly. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions and provide you with any necessary support. We appreciate your patience and the opportunity to assist you. ^Sam LG

  • Pros mentioned:
    Noise level
    Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Great Surprise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a dream. Works well, quiet, but takes a bit longer.

    I would recommend this to a friend