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Customer Ratings & Reviews

Your price for this item is $1,999.99
The comparable value price is $3,299.99

Customer reviews

Rating 4 out of 5 stars with 521 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.6 out of 5 stars

  • Dry Time

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers express satisfaction with the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. Users appreciate its large capacity, cleaning performance, and convenient size as a washer/dryer combo. However, some customers have concerns regarding the extended dry times and some report an unpleasant smell after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 521 reviews
  • Rated 4 out of 5 stars

    Washer/Dryer combo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it works great, with the pedestal it's a little tough to get properly balanced due to the heavy weight of the machine.

    I would recommend this to a friend
  • Pros mentioned:
    Energy efficiency

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stackable units save space. Really efficient

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy install also very nice works amazingly a lot of settings for different things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This was a perfect fit for our home

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Generally speaking the all in one combo does an excellent job washing clothes and is a great dryer as well. For the most part the LG appears to be well designed from a user perspective. This goes from the mundane like the lint trap to the esoteric like the best combination of washing and drying functions. The LG app is well designed and reasonably easy to install and use. One of the big benefits that we received from the combo unit was that since it uses less space than a traditional washer plus dryer setup, we gained more useable room in our small washroom. Finally, the relatively large washing/drying capacity has made our workflow much easier.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 3 out of 5 stars

    My experience vs my expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes yo long to dry clothes .but saves time on switching machines .dryer could be a bit better .my expectation was dryer would be easier dudnt think of moisture

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good Investment!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like this machine very much. It is capable and compact. We needed both with our changing lifestyle. It cleans well. It dries well. It delivers like all our LG appliances have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Newrly perfect for a family of 5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I convinced my wife that it would ge less work and more efficient to have a combo washee and dryer. When our washee started to have issues, I started shopping for this model. This is truly s smart appliance. It reminds you to clean the filter, refill the detergent and to remove your clean clothes. It is really important to read the manual as the instructions and performing of regular cleaning are key to good preventative maintenance.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with our combo washer and dryer. We are thrilled to hear that it has been a smart appliance for you and your wife, making laundry easier and more efficient. Regular maintenance is important to keep your appliance running smoothly, and we appreciate your attention to this detail. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing LG! ^Cris. LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything we had hoped for and more! Just set the thing and go, come home to dry, just wish it folded them!

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Thank you for reaching us. We are thrilled to hear that your LG dryer has met and exceeded your expectations. We understand the convenience of setting it and coming home to dry clothes. Your suggestion about having a feature to fold clothes is noted and we appreciate your feedback. If you have any other suggestions or feedback, please feel free to share with us. Thank you for choosing LG. ^Cris LG

  • Rated 5 out of 5 stars

    Nice space saving machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been wanting to get a WashCombo since last Christmas. We finally got one from BestBuy and it was on sale for $1999.99. We love it very much so far. Do utilize its APP.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Drying Time a Severe issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I heard LG had a new Combo unit to compete with LG and it was even more compact- 9 inches shorter I was super excited. This unit simply did not dry. I talked to some reviews who had no problems so I don't know if I had a dud unit, or if it was set up by the installers incorrectly but we are talking VERY small loads. Like 3-4 items. I tried reaching out to LG on Twitter like they tell people and they tried to help but they had no idea. Tehy basdically just explain that these units dried differently. I went back to the GE combo unit which has no problems drying, Also note- besides the 5 CU ft of capacity they pretty much say in the manual that there is no way it will dry that. They tell you to only keep it half full. What is the point of 5 CU feet of space if you can't actually dry it. I know LG has a great brand but I think this product has too many compromises.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. We appreciate you letting us know about your experience with the LG WashCombo (WM6998HBA) model. We regret to hear that the unit did not meet your expectations in terms of drying performance. We understand how important it is for a dryer to dry your laundry effectively, regardless of the load size. We want to help fix this issue. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/not-drying-washer-dryer-combo-unit-CT00000305-1337696273691#. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy LG

  • Rated 5 out of 5 stars

    Saves both time and money; definitely worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine, because it definitely saves energy and money with its use. It uses a standard 110V plug for power, which saves a lot on both my energy consumption and my electric bill. My clothes come out clean and dry without having to switch clothes from one machine to another or running extra cycles. It’s definitely a wonderful game changer. I also love that I can connect it to my WiFi and control it through the LG app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Regrets,,, We Love This LG Washer/Dryer Combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had our machine for a couple of months now. We love it. It does take a bit more care when it comes to lint. Follow the maintenance recommendations in the owner's manual, and it works great. You can't ignore the maintenance. If you do, you will find the drying times increase. Our machine is on an inside wall, without a vent and only a 110-volt outlet, so this washer and dryer combo is perfect. One more thing... Be sure not to overload the washer. It will make the drying times much longer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fingers crossed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m hoping it works out really good for us as we did a lot of research before buying it. Unfortunately we haven’t been able to use it yet because we are needing to get the pedestal for it and move it so it will work out better for us

    I would recommend this to a friend
  • Pros mentioned:
    Energy efficiency

    Rated 5 out of 5 stars

    Great Smart Machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, Amazing smart all in one machine, with quite sound. make sure to have enough space for it.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 2 out of 5 stars

    Not great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for 2 months, now it continues to dry until you manually turn it off. Our clothes will be completely dry and it will continue to run through the night. According to the LG customer service agent, there is no humidity sensor in this model.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Jeff. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We understand your concern about the dryer keeps running even when your clothes are dry. We strive to provide reliable, high-quality products and ensure a smooth experience.

      Although the model may not have a humidity sensor, you can try adjusting the cycle settings. For instance, using a timed dry option might help control the drying time more precisely. You can also check the lint filter and vent system to ensure they are clean, as any obstructions can sometimes cause the dryer to run longer than necessary. For help, visit https://www.youtube.com/watch?v=kJRxnSzQA6k. For a range of common concerns, we recommend reviewing our general usage instructions to help ensure optimal performance. Please check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.

      If the issue persists, we’d be happy to assist you further. Please send us a private message on social media @LGUSSupport, and we’ll work to find a solution together. ^Juvy LG

  • Pros mentioned:
    Energy efficiency

    Rated 5 out of 5 stars

    Excellent choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ll admit I was skeptical at first, but I absolutely love this machine! Also saves on electric costs as well. Couldn’t be happier!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Time saver

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, clothes come out hot, and saves you time by not having to put the clothes into the dryers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG WM6998HBA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ffirst impressions of the our washing machine which we received yesterday and we did a test and today we had two washes and two dryings the washing machine works great! And this is complete nonsense where it is said that it cannot dry well and that the drying time is quite long. “The golden rule” Everyone knows it the washing machine is half full for washing and half full for drying! so far the washing machine is working great and I hope it will be like this in the future!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy the LG washer/dryer combo. We call it the WMD (weapon of mass destruction or washing machine w/dryer). Love it ❤️

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. We're thrilled to hear that you're enjoying your LG washer/dryer combo! Calling it the "WMD" is a fun and creative nickname. Thank you for your kind words and for choosing LG for your laundry needs. If you ever have any questions or need assistance, feel free to reach out. We're here to help! ❤️ ^Cris. LG

  • Rated 5 out of 5 stars

    Love it so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the machine so far for 6 loads of laundry. I have never filled the drum more than 1/2 full. It has only taken 2 hours to wash and dry each load and the clothes and towels have always come out dry. I have seen reviews with people complaining about the clothes not coming out dry. They must be overfilling the drum. You need to clean out the lint filter after every load and you should wipe down the rubber gasket after every load. So far I love it!

    I would recommend this to a friend