Customer Ratings & Reviews
- Model:
- WM6998HVA
- SKU:
- 6568165
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 3.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Customers are saying
Customers frequently mention the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. The large capacity and cleaning performance are also appreciated by users. However, some customers have expressed concerns regarding the extended dry times and an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
This was a perfect fit for our home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Generally speaking the all in one combo does an excellent job washing clothes and is a great dryer as well. For the most part the LG appears to be well designed from a user perspective. This goes from the mundane like the lint trap to the esoteric like the best combination of washing and drying functions. The LG app is well designed and reasonably easy to install and use. One of the big benefits that we received from the combo unit was that since it uses less space than a traditional washer plus dryer setup, we gained more useable room in our small washroom. Finally, the relatively large washing/drying capacity has made our workflow much easier.
I would recommend this to a friendMy experience vs my expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes yo long to dry clothes .but saves time on switching machines .dryer could be a bit better .my expectation was dryer would be easier dudnt think of moisture
I would recommend this to a friendDrying Time a Severe issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I heard LG had a new Combo unit to compete with LG and it was even more compact- 9 inches shorter I was super excited. This unit simply did not dry. I talked to some reviews who had no problems so I don't know if I had a dud unit, or if it was set up by the installers incorrectly but we are talking VERY small loads. Like 3-4 items. I tried reaching out to LG on Twitter like they tell people and they tried to help but they had no idea. Tehy basdically just explain that these units dried differently. I went back to the GE combo unit which has no problems drying, Also note- besides the 5 CU ft of capacity they pretty much say in the manual that there is no way it will dry that. They tell you to only keep it half full. What is the point of 5 CU feet of space if you can't actually dry it. I know LG has a great brand but I think this product has too many compromises.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you letting us know about your experience with the LG WashCombo (WM6998HBA) model. We regret to hear that the unit did not meet your expectations in terms of drying performance. We understand how important it is for a dryer to dry your laundry effectively, regardless of the load size. We want to help fix this issue. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/not-drying-washer-dryer-combo-unit-CT00000305-1337696273691#. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Change is not always for the better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a fan of technology and a champion for change, I had high hopes for this washer-dryer combo. I believed the savings in heating and drying electricity and time would outweigh the sacrifice of having a perfect device or a pair of devices. However, the washer-dryer combo did not meet my expectations. I struggled to convince my wife that we needed to adapt and embrace change, which I had promoted as a great thing. Unfortunately, I ended up feeling like a snake oil salesman because this unit fell short. The time it takes to complete a load of laundry is completely unsustainable for a family of four, even if you do laundry every day, which is not a lot of clothes. I hope you have a really good iron and ironing board if you decide to own this unit. I’d recommend saving the money, sacrificing the space, and spending a little bit more on electricity to get a traditional washer-dryer setup.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Charlie. Thanks for sharing your thoughts on the LG Wash Combo (WM6998HBA) model. We appreciate your enthusiasm for technology and understand the challenges you've faced with this unit. We strive to provide reliable, high-quality products exceeding our customer's needs. As a first step, we recommend checking if the load size is appropriate for the washer-dryer combo, as overloading can extend drying times. Additionally, using the "Drying Boost" option can help enhance drying efficiency. For additional guidance, visit https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and explore possible solutions. We appreciate your patience and look forward to helping you. ^Juvy
Newrly perfect for a family of 5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I convinced my wife that it would ge less work and more efficient to have a combo washee and dryer. When our washee started to have issues, I started shopping for this model. This is truly s smart appliance. It reminds you to clean the filter, refill the detergent and to remove your clean clothes. It is really important to read the manual as the instructions and performing of regular cleaning are key to good preventative maintenance.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with our combo washer and dryer. We are thrilled to hear that it has been a smart appliance for you and your wife, making laundry easier and more efficient. Regular maintenance is important to keep your appliance running smoothly, and we appreciate your attention to this detail. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing LG! ^Cris.
great machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything we had hoped for and more! Just set the thing and go, come home to dry, just wish it folded them!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We are thrilled to hear that your LG dryer has met and exceeded your expectations. We understand the convenience of setting it and coming home to dry clothes. Your suggestion about having a feature to fold clothes is noted and we appreciate your feedback. If you have any other suggestions or feedback, please feel free to share with us. Thank you for choosing LG. ^Cris
TD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Washer/Dryer combo is amazing. I have a small laundry room and this totally solved my space issue.
I would recommend this to a friendGood Investment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like this machine very much. It is capable and compact. We needed both with our changing lifestyle. It cleans well. It dries well. It delivers like all our LG appliances have.
I would recommend this to a friendDrying issues after 10 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My machine is constantly telling me to clean the filter, even though I cleaned all three filters thoroughly. It's not drying clothes properly and is accumulating moisture in the lint trap. Will be looking to get my money back on this machine and replace with a different brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Shane. Thank you for sharing the details of your LG Wash Combo (WM6998HBA) model. We understand how important it is for your washer/dryer combo to dry clothes efficiently, and we’d like to help improve the performance.
For this model, one helpful step is to check the condenser and exhaust areas for any hidden lint or blockages. Even after cleaning the three filters, lint can sometimes accumulate deeper in the air circulation path, which may trigger the “clean filter” alert and cause excess moisture in the lint trap. Running the Tub Clean cycle can also assist in clearing buildup that affects drying efficiency. You can find more guidance on maintenance and troubleshooting here: https://www.youtube.com/watch?v=y6ZpcvjFcvo. If the issue continues after these steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can provide further assistance tailored to your unit. ^Juvy
Nice space saving machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been wanting to get a WashCombo since last Christmas. We finally got one from BestBuy and it was on sale for $1999.99. We love it very much so far. Do utilize its APP.
I would recommend this to a friendFingers crossed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m hoping it works out really good for us as we did a lot of research before buying it. Unfortunately we haven’t been able to use it yet because we are needing to get the pedestal for it and move it so it will work out better for us
I would recommend this to a friendThe LG combo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine for the right user. Drop the wash in at night pick it up in the morning all done.
I would recommend this to a friendGreat Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The appliance is working nicely. My wife likes not having to transfer the clothes.
I would recommend this to a friendPerfect for a busy person
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Savs time and energy efficient.
I would recommend this to a friendTime saver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, clothes come out hot, and saves you time by not having to put the clothes into the dryers.
I would recommend this to a friendWasher/Dryer combo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it works great, with the pedestal it's a little tough to get properly balanced due to the heavy weight of the machine.
I would recommend this to a friendWasher/Dryer combo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good investment for my family and I would recommend it to anyone.
I would recommend this to a friendGreat machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy the LG washer/dryer combo. We call it the WMD (weapon of mass destruction or washing machine w/dryer). Love it ❤️
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We're thrilled to hear that you're enjoying your LG washer/dryer combo! Calling it the "WMD" is a fun and creative nickname. Thank you for your kind words and for choosing LG for your laundry needs. If you ever have any questions or need assistance, feel free to reach out. We're here to help! ❤️ ^Cris.
Tower washer machine LG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is very modern, all digital, good ability to wash and dry.
I would recommend this to a friendWasher/Dryer Combo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer/dryer combo….had a little mix up with my delivery, but Best Buy corrected it and delivered the correct machine
I would recommend this to a friend