Customer Ratings & Reviews
- Model:
- WM6998HVA
- SKU:
- 6568165
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 3.7 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. Users appreciate its large capacity, cleaning performance, and convenient size as a washer/dryer combo. However, some customers have concerns regarding the extended dry times and some report an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Washer/Dryer Combo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer/dryer combo….had a little mix up with my delivery, but Best Buy corrected it and delivered the correct machine
I would recommend this to a friend - Pros mentioned:Energy efficiency
Good option.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is very practical, saves a lot of space. 100% recommended.
I would recommend this to a friend Sales Associate Team
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales and installation went great! Sales Associate was very knowledgeable and personable. Delivery Team were very friendly and experienced with installation.
I would recommend this to a friendPretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes fast and dries a little slow a prettty decent wash and dryer combo
I would recommend this to a friendWho knew laundry could be fun?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful purchase. I’ve been doing laundry all week. I was just finding things to wash just to use this machine. Love it love it and I really hate laundry.
I would recommend this to a friend- Cons mentioned:Dry time
Combo washer dryer drying issue.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst experiences I have had with an appliance and Support from LG. I have Best Buy Total Membership but they tell.me to go to the manufacturer because its still under warranty. LG Support takes you around in circles. I have a brand new unit fresh out the box and no amout of attempts to dry clothes work.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, OmarS. Thank you for sharing your experience with us. We understand that your WM6998HBA washer dryer combo is experiencing a drying issue. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/6568166.p?skuId=6568166
We appreciate your patience. —Renzo
- Cons mentioned:Dry time
Dryer function useless
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They market this machine as an all in one do it all unit which will wash and dry clothes. It takes 5-6 hours for the dry cycle on top of 2 hours for a wash, it has no duct and is all electric. Taking 7 hours per load is ridiculous and I’m now realizing this was a snake oil feature that is meant to trap you by paying double without actually getting the real solution. LG is hoping you just give up, dont bother with a return and buy another separate gas dryer unit while they profit off the mistake. Save yourself the money and go with two seaprate units, they never intended to undercut their tradtional model giving you one device that does it all well.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your concern about dealing with the extended drying times on your LG Wash Combo (WM6998HBA) model, especially when the cycle takes much longer than expected. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. All-in-one units, particularly ventless models, can take longer to dry because they use a condensation drying method rather than venting the moisture outside. While this is more energy-efficient, it can result in longer cycle times, especially when handling larger loads. We recommend using smaller loads for faster drying times and ensuring the unit is level and properly maintained to optimize performance. If you decide to try a separate unit in the future, we’re here to help guide you in choosing the best solution for your needs. If you'd like to explore additional troubleshooting or have any other questions, feel free to send us a private message on social media @LGUSSupport, and we’ll assist you further.
We’re here to make sure your future experiences with LG are positive and satisfying. ^Juvy
- Pros mentioned:Ease of use
Lg washer dryer combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed with this washer dryer combo so far! Does a great job in all capacities! Easy to install and very user friendly!
I would recommend this to a friend Destiny C.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best washer and dryer combo I’ve ever used!
I would recommend this to a friend- Pros mentioned:Energy efficiency
Washer/dryer combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit, space saver. Love being able to operate and monitor from my phone.
I would recommend this to a friend - Cons mentioned:Dry time
no go. still needs a lot of improvement for speed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.still not suitable for people on the go. I thought combined dryer and washer will lessen my time doing laundry. But even on quick wash, it still takes 2 to 3 hous combined. As oppose to just less than an hour when using the old fashioned washer and dryer separate. no go for now. maybe in the next 5 to 10 years. it will improve
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, RichardB. We understand your inquiry regarding the wash and dry cycle times on your LG WM6998HBA All-in-One Washer Dryer. We appreciate your feedback on how cycle durations impact your busy schedule. To help improve efficiency, we recommend trying the Speed Wash or Speed Dry settings, which are designed for lightly soiled loads and can reduce overall time compared to standard cycles. Additionally, using smaller load sizes may help speed up the wash and dry process.
https://www.bestbuy.com/site/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/6568166.p?skuId=6568166
If you’d like personalized tips on optimizing your unit’s settings or have other questions, please send us a private message on Social Media @LGUSSupport. Our team will be happy to assist you further and help ensure your experience with LG is a positive one. —Renzo
We love our new LG All-in-One Washer/Dryer Combo!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new LG All-in-One Washer/Dryer Combo!! The app is amazing and alerts us when the load has completed. We also love the automatic dispenser for laundry soap & fabric softener. It has such awesome features, not to mention… we now have enough space in our small laundry room for a folding area!
I would recommend this to a friend- Pros mentioned:Ease of use
Great for singles
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for me and is simple to use. The guys who delivered and set up were fantastic!
I would recommend this to a friend LG All in one Washer/dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love not having to worry if put clothes in dryer!!! Also not needing to put detergent in everytime!!
I would recommend this to a friend- Pros mentioned:Capacity
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine huge capacity washes and dries great even towels
I would recommend this to a friend Look Elsewhere - Not Reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our unit stopped draining after 9 months of normal use. We followed all instructions on maintenance regarding lint including cleaning out the 3 normal areas that trap lint. After spending hours attempting repair / replacement of the unit with LG and now Geek Squad, I’d recommend purchasing something more reliable. Not sure I would buy an LG appliance again. They make great TVs, but this washer/dryer combo is too expensive to have these kinds of significant issues so early during ownership.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Monet. Thank you for sharing your experience. We understand how important it is for your LG Wash Combo (WM6998HBA) model to perform reliably, and we appreciate the steps you've already taken to maintain it.
If the unit has stopped draining, one helpful step is to check the drain pump filter behind the small access panel at the bottom front of the unit. Even if the lint traps are clear, debris can sometimes collect in the pump filter and restrict water flow. After turning off the unit and unplugging it, open the panel, unscrew the filter, and remove any buildup. For more help, visit https://www.youtube.com/watch?v=kJRxnSzQA6k. If the issue continues, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com so we can take a closer look and assist further. ^Juvy
- Cons mentioned:Dry time
Great deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer and dryer combo is a lifesaver. The only thing that i dont like about the unit. That it takes a while to dry
I would recommend this to a friend - Cons mentioned:Dry time
Would give it zero if I could
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience to date. Top lint catcher tabs have broken off. Now getting some “vibration sensor failure” warning. Clothes are never dry. Must run dry cycle over and over, and sometimes that’s not enough. Do not purchase!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Geoff. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We appreciate your feedback and understand how important it is for your appliance to perform reliably. The “vibration sensor failure” message may be triggered if the unit isn’t level or if the load is unbalanced. We recommend checking that the washer/dryer is placed on a flat, stable surface and redistributing the laundry evenly inside the drum. Regarding the drying issue, a helpful troubleshooting step is to ensure that the drain pump filter is clean and that the vent hose is free of any obstructions. For more help, visit https://www.youtube.com/watch?v=y6ZpcvjFcvo. If you’d like further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help in any way we can. ^Juvy
Prashant
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product. does washing and drying nicely. Meets expectation
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We are pleased to hear that your LG washer and dryer set is meeting your expectations and providing excellent performance in both washing and drying your laundry. Your satisfaction is important to us, and we are glad that you are enjoying the product. If you ever have any questions or need assistance, please feel free to contact us. Thank you for choosing LG! ^Cris.
- Pros mentioned:Energy efficiency
mr
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great machine, time and space saver for compact laundry room
I would recommend this to a friend