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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 523 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.6 out of 5 stars

  • Dry Time

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers express satisfaction with the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. Users appreciate its large capacity, cleaning performance, and convenient size as a washer/dryer combo. However, some customers have concerns regarding the extended dry times and some report an unpleasant smell after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 523 reviews
  • Cons mentioned:
    Dry time

    Rated 1 out of 5 stars

    Would give it zero if I could

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible experience to date. Top lint catcher tabs have broken off. Now getting some “vibration sensor failure” warning. Clothes are never dry. Must run dry cycle over and over, and sometimes that’s not enough. Do not purchase!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Geoff. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We appreciate your feedback and understand how important it is for your appliance to perform reliably. The “vibration sensor failure” message may be triggered if the unit isn’t level or if the load is unbalanced. We recommend checking that the washer/dryer is placed on a flat, stable surface and redistributing the laundry evenly inside the drum. Regarding the drying issue, a helpful troubleshooting step is to ensure that the drain pump filter is clean and that the vent hose is free of any obstructions. For more help, visit https://www.youtube.com/watch?v=y6ZpcvjFcvo. If you’d like further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help in any way we can. ^Juvy LG

  • Pros mentioned:
    Energy efficiency

    Rated 5 out of 5 stars

    mr

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great machine, time and space saver for compact laundry room

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good washer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good washer and drying if you wash for 1 or 2 people.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I like it so much

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and very quiet easy to use no wrinkles

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it so far!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving it so far! I've done 2 loads of clothes, they washed and dryed in 2 hrs 15 mins, and they were bone dry! Did a load of 3 king sheets and 4 pillowcases - they washed in an hour on the bedding cycle. Then I had to manually intervene and put them in a dry cycle, went for 2 hrs 15 mins so 3 hrs 15 mins total. Soap dispensing reservoir seems to work just fine.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer/dryer combo. I’ve seen reviews that say it doesn’t dry well. We do not have that problem.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I was worried abouth the drying part but it works amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical to go for this but it’s so much convenient

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love not having to be running to machine until the load is dry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine, quiet, and does great job drying

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn’t know how well this machine would work after reading other reviews, but I can honestly say my wife is beyond happy with how well this machine cleans and drys our clothes, including towels, they were totally dry according to her. I made sure to have check if they were damp or had what some people claimed was a slight da,p feel, but I can report they were totally dry. She is super happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    effecient and convenience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far this washer/dryer is working as expected and described

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great delivery and service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product easy to use. Thank you Best Buys and good delivery Don was great

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. We're glad to hear that you're enjoying your LG product and that it has been easy to use! Thank you for your feedback on your experience with Best Buy and the delivery service provided by Don. If you have any questions or need assistance in the future, please don't hesitate to let us know. We appreciate your support and hope you continue to enjoy your LG product. Thank you for choosing LG! ^Cris LG

  • Rated 5 out of 5 stars

    Wish I would have purchased this years ago.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Pleased with This Fantastic W&D Combo! I am close to 70 and finally bought this W&D Combo and Wish I would have purchased it sooner. I also purchased the pedestal and no more bending down to take the clothes out. Works like a charm and I washed 2 king sized comforters in one load. Came out clean and dry. I highly Recommend this W&D Combo to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so convenient!!! No problems to install and works fantastic. I really recommend this machine!!!

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 2 out of 5 stars

    Great start, but faded on the last turn

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started off great. We dont mind the longer drying time because we constantly leave clothes in the washer to long and have to rewash. So it actually saves us time. Allowed our family of 6 to get caught up on laundry for the first time in a while. Now we are having problems with it not stopping drying. Runs long and hot.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there.

      Thank you for your feedback on the LG WM6998HBA washer dryer combo. We’re pleased it initially helped streamline your laundry process. To address the issue with extended drying times and excessive heat, please check the following:

      - Ensure the lint filter is clean and the ventilation is unobstructed.
      - Verify that you’re using the correct drying cycle for the load size and type.

      For further assistance, please send us a private message on our social media platform via @LGUSSupport. Our team will provide additional troubleshooting and solutions to optimize your appliance’s performance.

      We’re here to help you get back to smooth laundry days. ^Sam LG

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my washer and dryer combo! At first, I was hesitant because it wasn’t dry my clothes properly but after a couple days, my laundry started drying completely. Now it has made me even lazier, since I don’t have switch clothes to another machine.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment ever. Put your clothes in and forget about it till you have ti fold your clothes.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Super convienient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drying time takes longer than typical dryer but not an isssue if you do laundry overnight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer/dryer.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for small spaces. Many options for washing. Dry options seem limited, but still exploring.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 3 out of 5 stars

    Great but has flaws…

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doing great but some issues with drying times and stopping on it’s own

    I would recommend this to a friend