Customer Ratings & Reviews

Hi there. We understand your situation with the WM6998HBA. We understand how concerning it is when expectations aren't met, especially with drying performance and lint buildup. One troubleshooting step you might try is cleaning the lint filter and ensuring proper ventilation—blocked airflow can impact drying efficiency. Additionally, checking the load size and fabric type settings may help optimize drying results. You may access this link related to your concern:https://www.lg.com/us/support/help-library/combo-unit-lint-issues--1337695812363. We’d love to assist you further and explore possible solutions. Please send us a private message on Social Media @LGUSSupport, and our team will be happy to help. We appreciate your patience. —Avril

Hi, Adam. Thank you for sharing your feedback with us. We understand your concern about your LG Wash Combo (WM6998HBA) model, isn’t performing as expected, especially when it comes to drying and lint issues. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
We recommend checking the lint filter and ensuring it's clean, as a clogged filter can affect both drying performance and drainage. For guidance, visit  https://www.youtube.com/watch?v=kJRxnSzQA6k. Also, make sure that the drainage hose is clear and properly installed to avoid any issues. For more help, you may visit https://www.youtube.com/watch?v=y6ZpcvjFcvoIf. For a range of common concerns, we recommend reviewing our general usage instructions to help ensure optimal performance. Please check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6. If the problem persists, please send us a private message on social media @LGUSSupport, and our team will assist you further in troubleshooting and finding a solution. ^Juvy

Hi, Jeff. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We understand your concern about the dryer keeps running even when your clothes are dry. We strive to provide reliable, high-quality products and ensure a smooth experience.

Although the model may not have a humidity sensor, you can try adjusting the cycle settings. For instance, using a timed dry option might help control the drying time more precisely. You can also check the lint filter and vent system to ensure they are clean, as any obstructions can sometimes cause the dryer to run longer than necessary. For help, visit https://www.youtube.com/watch?v=kJRxnSzQA6k. For a range of common concerns, we recommend reviewing our general usage instructions to help ensure optimal performance. Please check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.

If the issue persists, we’d be happy to assist you further. Please send us a private message on social media @LGUSSupport, and we’ll work to find a solution together. ^Juvy

Hi, there. Thank you for sharing your feedback with us. We understand your concern about dealing with the extended drying times on your LG Wash Combo (WM6998HBA) model, especially when the cycle takes much longer than expected. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. All-in-one units, particularly ventless models, can take longer to dry because they use a condensation drying method rather than venting the moisture outside. While this is more energy-efficient, it can result in longer cycle times, especially when handling larger loads. We recommend using smaller loads for faster drying times and ensuring the unit is level and properly maintained to optimize performance. If you decide to try a separate unit in the future, we’re here to help guide you in choosing the best solution for your needs. If you'd like to explore additional troubleshooting or have any other questions, feel free to send us a private message on social media @LGUSSupport, and we’ll assist you further.

We’re here to make sure your future experiences with LG are positive and satisfying. ^Juvy

Hi there, JacquelineB. Thank you for sharing your experience with us. We understand your inquiry regarding the operation and noise levels of your LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. We understand that the unit didn't meet your expectations, and we want to ensure it is working correctly for you.
https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/JJ8VPZQ98S
To address the noise during the spin cycle, please ensure that all four shipping bolts were removed from the back of the unit and that the feet are perfectly leveled on a flat surface. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo

Hi there. We are pleased to hear that your LG washer and dryer set is meeting your expectations and providing excellent performance in both washing and drying your laundry. Your satisfaction is important to us, and we are glad that you are enjoying the product. If you ever have any questions or need assistance, please feel free to contact us. Thank you for choosing LG! ^Cris.