Customer Ratings & Reviews
- Model:
- WM6998HVA
- SKU:
- 6568165
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 3.7 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. Users appreciate its large capacity, cleaning performance, and convenient size as a washer/dryer combo. However, some customers have concerns regarding the extended dry times and some report an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
Amazing machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best machine ive ever had or seen its very efficient
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, We're so glad to hear that you're impressed with the efficiency of your LG machine! Thank you for choosing LG and for sharing your positive experience with us.^Cris
Lg all in one washer/dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sleek machine. All in one is the way to go with a small laundry room.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We're so glad to hear that you are enjoying the sleek design of your LG all-in-one machine! We understand the importance of space-saving solutions, especially in smaller laundry rooms. Thank you for choosing LG to meet your needs. If you have any questions or need assistance, please feel free to contact us. We appreciate your feedback! ^Cris.
- Pros mentioned:Energy efficiency
Eagerly anticipating!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looking forward to getting this item. A small space requires efficient use, and this seems like the way to go.
I would recommend this to a friend - Pros mentioned:Ease of use
Lg
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it easy to used and clean best wash and dryer machine
I would recommend this to a friend Very Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Washer/Dryer Combo is Awesome!!!! No more going in and out of there more than I have to!!! Love it!!!
I would recommend this to a friendSmart choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit and cuality don’t luse time and buy . # 1
I would recommend this to a friendNOT VERY PET FRIENDLY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just had mine delivered a day ago. As noted by another commenter the odor is pretty bad, Per Lg's virtual assistant it states to run about 20 empy cycles to get smell to go away. I expecting longer wash/dry times but as its only myself that is not so much of an issue 5 hrs to wash queen comforter and sheets, regular load 2-2.5 hrs, towels around 3 hrs This thing is also horrible with pet hair, it just stays in the drum, dries to the rubber door seal and does not seem to be able to make its way up to the actual lint filter assembly so you have to completely clean the door before you pull your clothes out. I have run 3 empty cycles since washing my bedding and now the lint trap door wont open for some reason and I am still vacuuming dog hair out of the drum and door seal.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, MadRabit. We would like to express our gratitude for taking the time to review your LG WashCombo (WM6998HBA) model. We understand that the odor and the pet hair accumulation have been frustrating for you. Regarding the odor, running empty cycles as suggested by our virtual assistant is a common practice to eliminate any lingering smells from a new machine. As for the pet hair accumulation, we apologize for the inconvenience it has caused. Our washers are designed to handle a variety of laundry needs, including pet hair. For help, tips, and guidance regarding this, air dry and vacuum the tub. Start the cleaning process by removing any loose dog hair from the washer tub. Wipe with a damp cloth. Run a rinse cycle with vinegar. Clean your washer tub with a fresh tablet. Add a floating lint trap and last Clean the pump filter trap. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist and ensure that you have a positive experience with our products. ^Juvy
It will save you LOTS of time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast, safe, great assembly by the Best Buy team. The washing machine works really well and we let it run before we go out and by the time we come back, it's all dry and ready to be folded. Just the fact that we don't have to stay home to put it in the dryer.. We can get A LOT done. Great product by LG.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We're so glad to hear that you had a positive experience with the Best Buy team and that they provided fast and safe assembly for your LG washing machine. It's fantastic to hear that the machine is working well for you and that it allows you the flexibility to run it while you're out and about. We appreciate your kind words and are thrilled that our product is helping you get more done. If you ever need any assistance or have questions in the future, please feel free to reach out. Thank you for choosing LG! ^Cris.
Washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing and very convenient!!!!!!!!!!!!!!!!!!
I would recommend this to a friendTrouble Operating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to review. Delivery and set up went smoothly by the installers, but there was no dry run of the machine and absolutely no explanation given me as to how to operate the machine. Have read the manual a couple of times. Am stumped about a few things. Have already spent hours trying to decipher. If I knew how to handle the operation of the machine, then I could give a reasonable review. At this point, both the installers and the manual are badly deficient. Not happy right now.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rich.
Thank you for taking the time to leave us your feedback on the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA.
We understand how valuable your time is, and this is not the experience we wish to create for any of our customers.
We take our customers’ feedback very seriously and would like to make things right for you. Please reach out to us on social media using our handle @LGUSSUPPORT, or call (800) 243-0000 so we can resolve the issues you have raised promptly...^Ivan.
- Pros mentioned:Energy efficiency
Place anywhere
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. Fits in the space and no need for a vent!
I would recommend this to a friend Great improvement to a household.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a great addition to a new home! Put in the laundry and 1.5 - 2 hours later a clean batch comes out. I fill up the detergent and softener once every week or two. I've been bragging about it to friends who still have the two machine setup, making them jealous (Keeping up with the Jones')!
I would recommend this to a friendAmazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, we absolutely love it. We’ve had it for a couple of months and note only does it save space, but it’s incredibly convenient. No more forgetting to switch laundry over, put it in and it comes out clean and dry!
I would recommend this to a friendWorst item Ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Warning. Don't butly this. The advertising of times is false. Takes forever. Basically for every tiwel add an hour. Seriously, some loads take 6 to 8 hours. If you have dogs, no way. The dig hair clogs uo this special drain filter and if it happens during a cycle, you have to use this little tube and drain it slowly in a 1" pan. If you have kids, no. This us the worst thing weve ever bought.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, BrentC. Thank you for sharing your experience with us. We understand that you’ve been having a challenging time with your WM6998HBA Washer/Dryer combo, particularly with long wash cycles and issues with dog hair clogging the filter. We genuinely appreciate your feedback, and we're here to help you resolve these concerns.
For the extended wash times, we recommend checking that the cycle settings are optimized for the load size and type. If you're using heavy or bulky items, like towels, the cycle times can increase. Consider using the "Speed Wash" setting for quicker cycles if your load isn't too large.
As for the dog hair clogging the special drain filter, we suggest cleaning the filter regularly and ensuring that the drain hose isn't obstructed. Additionally, it might help to clean the filter more frequently, especially after washing items with a lot of pet hair. We understand your situation and are here to guide you through any troubleshooting steps.
https://www.lg.com/us/washers-dryers/lg-wm6998hba#pdp_specs
Please send us a private message on Social Media @LGUSSupport, and we’ll be happy to assist further. We appreciate your patience.
—Renzo
Customer Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your customer service is spectacular. Bought the machine had a problem and best buy customer service was right on it and fixed the problem right away.
I would recommend this to a friendBest machine ever made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t listen to the naysayers. This thing doesn’t take long at all to dry. I love that I don’t have to worry about transferring it from one washer and dryer to the other. Just set it and forget it, which is usually what I do because I have ADHD lol Speaking of it’ll send a nice little reminders on your phone that you forgot the laundry in the washing machine for three days
I would recommend this to a friendVery nice!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really impressed with this! No mold issues or stinky drum! At first it took awhile to dry the loads but I think since I was using the AI wash and dry cycle it had an adjustment period. Now it does just fine
I would recommend this to a friend- Cons mentioned:Dry time
Wishing I had bought separate washer/dryer units
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great purchase for a family with kids, especially in sports. From start to finish each load takes over six hours to complete. This creates a constant bottleneck for me doing laundry for my family. REGRET this purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Kelley. Thank you for sharing your experience with the WM6998HBA washer. We understand that the extended wash cycle times have created a bottleneck in your laundry routine, especially for a busy family. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348
To help address this issue, we recommend checking if the washer is set to the correct cycle for the type of load you're washing. Using the "Speed Wash" cycle for smaller loads or selecting options that allow for a shorter wash time might help reduce the overall duration. Additionally, ensuring that the washer is not overloaded can also contribute to more efficient wash cycles.
We appreciate your feedback, as it helps us improve our products and services. If the issue persists or if there are any specific settings you’d like assistance with, please reach out to our customer support team. You can send us a private message on Social Media @LGUSSupport, and we’ll be glad to assist you further.
Thank you for your understanding, and we hope to help you resolve this issue soon!
—Avril
- Pros mentioned:Ease of use
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just an awesone product with great compactness and ease.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for your positive feedback on our product. We are glad to hear that you are enjoying its compactness and ease of use. If you have any questions or need further assistance, please reach out to us on social media @LGUSSupport so we can help you further. Enjoy your LG product! ^Cris
The all in washer dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compact . Convient ,LG, beautiful ,120 volts no need for 220
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your positive feedback on the compact and convenient design of our LG products. We are thrilled to hear that you find them beautiful and appreciate the convenience of the 120-volt power requirement. Your satisfaction is important to us, and we are pleased to provide products that meet your needs. If you have any further comments or questions, please let us know. Thank you for choosing LG. ^Cris.