Customer Ratings & Reviews
- Model:
- WM6998HVA
- SKU:
- 6568165
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 3.7 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. Users appreciate its large capacity, cleaning performance, and convenient size as a washer/dryer combo. However, some customers have concerns regarding the extended dry times and some report an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just an awesone product with great compactness and ease.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for your positive feedback on our product. We are glad to hear that you are enjoying its compactness and ease of use. If you have any questions or need further assistance, please reach out to us on social media @LGUSSupport so we can help you further. Enjoy your LG product! ^Cris
The all in washer dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compact . Convient ,LG, beautiful ,120 volts no need for 220
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your positive feedback on the compact and convenient design of our LG products. We are thrilled to hear that you find them beautiful and appreciate the convenience of the 120-volt power requirement. Your satisfaction is important to us, and we are pleased to provide products that meet your needs. If you have any further comments or questions, please let us know. Thank you for choosing LG. ^Cris.
- Pros mentioned:Noise level
New user loving it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quiet, and smooth. we really enjoy using it. Hopefully it stays this way
I would recommend this to a friend - Pros mentioned:Noise level
Washer and Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best purchase I have made, it is very quiet
I would recommend this to a friend Smart Laundry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I have ever made. Love doing laundry now.
I would recommend this to a friendWorth every penny so far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is In a small apartment and it works like a charm.
I would recommend this to a friendGREAT FIND
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.throw your clothes inside and forget it. Read the instructions because the settings are tricky and your wash/dry CAN end up lasting 3 1/2 hours.
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient, very precise and definitely not the usual washer or dryer, love it !!!
I would recommend this to a friendGame changer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love... i am someone who always forgets to change over my load. Dont have to worry about that any more!!! And it works great! The ai load setting is perfect.
I would recommend this to a friend- Cons mentioned:Dry time
Very convenient and easy to use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine, but it takes a long time to wash and dry
I would recommend this to a friend Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy again... Outlet purchase but whatever
No, I would not recommend this to a friendExcellent lifestyle change
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I love this thing. It's efficient in energy usage and in my time. No more forgetting about clothes in the washer and needing to move them to the dryer. Run a load every other day for our family of 4 and we're all set. Same energy usage last month as my previous pair consumed in two loads.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your feedback. I'm glad to hear that you are loving your new LG appliance and that it has been making your laundry routine more efficient. It's great to know that it is helping you save time and energy. Thank you for sharing your positive experience with us, we truly appreciate your feedback. ^Cris.
Great product/service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product and the service provided by best buy! Delivery was fast and on time!
I would recommend this to a friendWorst major purchase I’ve ever made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has a 12mo warranty, and at 14mo it started leaking and stopped drying. Repair manuals aren’t available to normal humans, so good luck fixing it yourself. But that is not enough to make me write a scathing review. I’m writing this because LG’s support ghosted me so bad that I filed my first ever credit card chargeback. And then LG, instead of taking the hit for their terrible support, sent the chargeback to collections. So if you want a washer that doesn’t work and support that is so bad that it hurts your credit rating, buy this! Otherwise not so much.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Luis, thank you for sharing your experience with the WM6998HBA. We understand how important it is for your appliance to perform reliably, and we appreciate you taking the time to detail what happened. Your feedback helps us improve how we support our customers and the resources we provide. For reference regarding your issue, you may access these links: https://www.lg.com/us/support/help-library/-lg-front-load-washing-machine-troubleshooting-leaks-CT10000010-20154720184278 and https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If you’d like to continue the conversation or need further assistance, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com.
–Avril
- Cons mentioned:Dry time
Worst product ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst washer I've ever bought I've had it replaced once already I've only had it for maybe 5 months and it's been broken the majority of the time it constantly tells me that there's a clogged drain and it won't drain it takes hours and hours to wash a couple loads of laundry and then it takes even longer because it stops because it says that it won't drain I've had the same problem with both of them and I'm angry
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! We understand the issue you've experienced with your WM6998HBA washer. It’s understandable to feel upset, especially after having it replaced and facing ongoing issues. Your feedback is incredibly important, and we want to assist you in resolving this situation. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-washing-machine-whys-is-water-not-draining-from-my-washer--20153067403293
As a first troubleshooting step, we recommend checking the drain hose for any kinks or obstructions, as these can often lead to drainage issues. Additionally, ensure that the filter is clean, as a clogged filter can also cause similar problems.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore further solutions with you. We appreciate your patience as we work to help you!
—Avril
LG all in one washer dryer combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed in my kitchen. Noisy when spinning, but not too bad. Works fine and clothes are clean and dry, Lint filter easy to clean.
I would recommend this to a friendPerfect smart machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is excellent. I’m super happy with it. Already using it for a month and absolutely love it . Seriously I don’t understand some negative reviews. I only have very good things to said. By the way, my wife asked me to stop washing clothes!!! Just love it
I would recommend this to a friend- Cons mentioned:Dry time
Worst combo washer/dryer, poor LG support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these units and they were terrible. Of course support from LG was excuses as to why they don’t perform as described and they want to keep sending out technicians to “investigate”. It’s simply a bad product and can’t be fixed. The drying times are very long, the lint situation is horrible compared to the similar Samsung unit. Do NOT buy these LG units.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Nich. Thank you for sharing your experience with us. We understand how important it is for your LG WM6998HBA Washer/Dryer Combo to meet your expectations, and we’re here to help.
Please send us a private message on social media @LGUSSupport so we can provide tailored assistance and explore possible solutions to address your concerns. Our team is committed to ensuring you get the best performance from your unit.
https://www.bestbuy.com/site/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/6568166.p?skuId=6568166
We appreciate your time and look forward to assisting you.
—Renzo
LG All-in-one Washer/Dryer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great all-in-one option! Sleek, great design compare to competition and high-performing. Would definitely recommend!
I would recommend this to a friendRust in washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received washer with rust inside. Trying to get an exchange they tell me they cant do. This is a scam. I spoke with agent Anusha he cant do anything for me. This is a big scam never again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rodney. Thank you for bringing this to our attention regarding the LG Wash Combo (WM6998HBA) model. We understand how concerning it is to receive a washer with rust and face difficulties arranging an exchange. We strive to provide high-quality products and excellent services to ensure a smooth and seamless experience. Please contact Best Buy customer service at 888-237-8289 for immediate assistance. Take clear photos of the rust and any other issues for your records and for submitting to customer service. Sometimes, they can assist with exchanges or returns even if the manufacturer’s initial response is unsatisfactory. Please send us a private message on social media @LGUSSupport with your details and documentation. Our team will work to assist you further and help explore additional options for resolution.
We appreciate your patience and are here to support you through this process. ^Juvy