Customer Ratings & Reviews
- Model:
- WM6998HVA
- SKU:
- 6568165
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 3.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Customers are saying
Customers frequently mention the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. The large capacity and cleaning performance are also appreciated by users. However, some customers have expressed concerns regarding the extended dry times and an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
New user loving it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quiet, and smooth. we really enjoy using it. Hopefully it stays this way
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient, very precise and definitely not the usual washer or dryer, love it !!!
I would recommend this to a friendWasher and Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best purchase I have made, it is very quiet
I would recommend this to a friendSmart Laundry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I have ever made. Love doing laundry now.
I would recommend this to a friendWishing I had bought separate washer/dryer units
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great purchase for a family with kids, especially in sports. From start to finish each load takes over six hours to complete. This creates a constant bottleneck for me doing laundry for my family. REGRET this purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Kelley. Thank you for sharing your experience with the WM6998HBA washer. We understand that the extended wash cycle times have created a bottleneck in your laundry routine, especially for a busy family. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348
To help address this issue, we recommend checking if the washer is set to the correct cycle for the type of load you're washing. Using the "Speed Wash" cycle for smaller loads or selecting options that allow for a shorter wash time might help reduce the overall duration. Additionally, ensuring that the washer is not overloaded can also contribute to more efficient wash cycles.
We appreciate your feedback, as it helps us improve our products and services. If the issue persists or if there are any specific settings you’d like assistance with, please reach out to our customer support team. You can send us a private message on Social Media @LGUSSupport, and we’ll be glad to assist you further.
Thank you for your understanding, and we hope to help you resolve this issue soon!
—Avril
Worth every penny so far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is In a small apartment and it works like a charm.
I would recommend this to a friendVery convenient and easy to use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine, but it takes a long time to wash and dry
I would recommend this to a friendAmazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, we absolutely love it. We’ve had it for a couple of months and note only does it save space, but it’s incredibly convenient. No more forgetting to switch laundry over, put it in and it comes out clean and dry!
I would recommend this to a friendExcellent lifestyle change
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I love this thing. It's efficient in energy usage and in my time. No more forgetting about clothes in the washer and needing to move them to the dryer. Run a load every other day for our family of 4 and we're all set. Same energy usage last month as my previous pair consumed in two loads.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your feedback. I'm glad to hear that you are loving your new LG appliance and that it has been making your laundry routine more efficient. It's great to know that it is helping you save time and energy. Thank you for sharing your positive experience with us, we truly appreciate your feedback. ^Cris.
It’s a washer not a dryer!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not a combo unit. Do not use it as a dryer. We had to get it serviced twice because the lint can’t escape. Now we only use it as a washer. I’ve had no problems since then. We bought this thinking I only needed one unit. We still had to buy a dryer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jen. Thank you for reaching out about your LG Wash Combo (WM6998HBA) model. We understand the importance of having a combo unit that performs as advertised, especially when you purchased it with the expectation that one appliance would handle both washing and drying.
For situations where lint isn’t venting properly inside an all‑in‑one system, one helpful step is to run the Tub Clean cycle regularly, as this helps clear internal moisture pathways and reduces buildup that can affect drying performance. For more guidance, visit https://www.youtube.com/watch?v=kJRxnSzQA6k and
https://www.lg.com/us/support/product/lg-WM6998HBA.
We’d be glad to take a closer look at your experience and document the details. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Very nice!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really impressed with this! No mold issues or stinky drum! At first it took awhile to dry the loads but I think since I was using the AI wash and dry cycle it had an adjustment period. Now it does just fine
I would recommend this to a friendDestiny C.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best washer and dryer combo I’ve ever used!
I would recommend this to a friendWorst item Ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Warning. Don't butly this. The advertising of times is false. Takes forever. Basically for every tiwel add an hour. Seriously, some loads take 6 to 8 hours. If you have dogs, no way. The dig hair clogs uo this special drain filter and if it happens during a cycle, you have to use this little tube and drain it slowly in a 1" pan. If you have kids, no. This us the worst thing weve ever bought.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, BrentC. Thank you for sharing your experience with us. We understand that you’ve been having a challenging time with your WM6998HBA Washer/Dryer combo, particularly with long wash cycles and issues with dog hair clogging the filter. We genuinely appreciate your feedback, and we're here to help you resolve these concerns.
For the extended wash times, we recommend checking that the cycle settings are optimized for the load size and type. If you're using heavy or bulky items, like towels, the cycle times can increase. Consider using the "Speed Wash" setting for quicker cycles if your load isn't too large.
As for the dog hair clogging the special drain filter, we suggest cleaning the filter regularly and ensuring that the drain hose isn't obstructed. Additionally, it might help to clean the filter more frequently, especially after washing items with a lot of pet hair. We understand your situation and are here to guide you through any troubleshooting steps.
https://www.lg.com/us/washers-dryers/lg-wm6998hba#pdp_specs
Please send us a private message on Social Media @LGUSSupport, and we’ll be happy to assist further. We appreciate your patience.
—Renzo
Would give it zero if I could
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience to date. Top lint catcher tabs have broken off. Now getting some “vibration sensor failure” warning. Clothes are never dry. Must run dry cycle over and over, and sometimes that’s not enough. Do not purchase!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Geoff. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We appreciate your feedback and understand how important it is for your appliance to perform reliably. The “vibration sensor failure” message may be triggered if the unit isn’t level or if the load is unbalanced. We recommend checking that the washer/dryer is placed on a flat, stable surface and redistributing the laundry evenly inside the drum. Regarding the drying issue, a helpful troubleshooting step is to ensure that the drain pump filter is clean and that the vent hose is free of any obstructions. For more help, visit https://www.youtube.com/watch?v=y6ZpcvjFcvo. If you’d like further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help in any way we can. ^Juvy
Customer Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your customer service is spectacular. Bought the machine had a problem and best buy customer service was right on it and fixed the problem right away.
I would recommend this to a friendAmazing product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is so convenient!!! No problems to install and works fantastic. I really recommend this machine!!!
I would recommend this to a friendwasher combo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for me. put a load in before work done when i get home.
I would recommend this to a friendTake long time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everythings is not bad but It takes too long to finish one cycle.
I would recommend this to a friendGame changer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love... i am someone who always forgets to change over my load. Dont have to worry about that any more!!! And it works great! The ai load setting is perfect.
I would recommend this to a friendWorst product ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst washer I've ever bought I've had it replaced once already I've only had it for maybe 5 months and it's been broken the majority of the time it constantly tells me that there's a clogged drain and it won't drain it takes hours and hours to wash a couple loads of laundry and then it takes even longer because it stops because it says that it won't drain I've had the same problem with both of them and I'm angry
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! We understand the issue you've experienced with your WM6998HBA washer. It’s understandable to feel upset, especially after having it replaced and facing ongoing issues. Your feedback is incredibly important, and we want to assist you in resolving this situation. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-washing-machine-whys-is-water-not-draining-from-my-washer--20153067403293
As a first troubleshooting step, we recommend checking the drain hose for any kinks or obstructions, as these can often lead to drainage issues. Additionally, ensure that the filter is clean, as a clogged filter can also cause similar problems.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore further solutions with you. We appreciate your patience as we work to help you!
—Avril