Customer Ratings & Reviews
- Model:
- WM6998HVA
- SKU:
- 6568165
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 3.7 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. Users appreciate its large capacity, cleaning performance, and convenient size as a washer/dryer combo. However, some customers have concerns regarding the extended dry times and some report an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
I'm hooked!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Gets my clothes so clean and smelling good!
I would recommend this to a friend - Cons mentioned:Dry time
Worst combo washer/dryer, poor LG support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these units and they were terrible. Of course support from LG was excuses as to why they don’t perform as described and they want to keep sending out technicians to “investigate”. It’s simply a bad product and can’t be fixed. The drying times are very long, the lint situation is horrible compared to the similar Samsung unit. Do NOT buy these LG units.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Nich. Thank you for sharing your experience with us. We understand how important it is for your LG WM6998HBA Washer/Dryer Combo to meet your expectations, and we’re here to help.
Please send us a private message on social media @LGUSSupport so we can provide tailored assistance and explore possible solutions to address your concerns. Our team is committed to ensuring you get the best performance from your unit.
https://www.bestbuy.com/site/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/6568166.p?skuId=6568166
We appreciate your time and look forward to assisting you.
—Renzo
Rust in washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received washer with rust inside. Trying to get an exchange they tell me they cant do. This is a scam. I spoke with agent Anusha he cant do anything for me. This is a big scam never again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rodney. Thank you for bringing this to our attention regarding the LG Wash Combo (WM6998HBA) model. We understand how concerning it is to receive a washer with rust and face difficulties arranging an exchange. We strive to provide high-quality products and excellent services to ensure a smooth and seamless experience. Please contact Best Buy customer service at 888-237-8289 for immediate assistance. Take clear photos of the rust and any other issues for your records and for submitting to customer service. Sometimes, they can assist with exchanges or returns even if the manufacturer’s initial response is unsatisfactory. Please send us a private message on social media @LGUSSupport with your details and documentation. Our team will work to assist you further and help explore additional options for resolution.
We appreciate your patience and are here to support you through this process. ^Juvy
- Cons mentioned:Dry time
Take long time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everythings is not bad but It takes too long to finish one cycle.
I would recommend this to a friend - Pros mentioned:Ease of use
Wash easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dual works great makes washing clothes so easy.
I would recommend this to a friend washer combo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for me. put a load in before work done when i get home.
I would recommend this to a friendThe cleaning machine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a VERY GOOD PRODUCT, I think everyone would like this item.
I would recommend this to a friend- Cons mentioned:Dry time
Headache
|Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted this to work, But this product was too high maintaince just to wash and dry. I love with a large family so that may factor in, but to deep cleN the fliter twice the month just to insure we have tne landry to dry is too much and the time takes too long for loads.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you sharing your experience with us. We understand that maintaining your LG Wash Combo (WM6998HBA) model and ensuring efficient drying can be challenging, especially with a large family. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To improve drying performance, we recommend cleaning the drain pump filter monthly and ensuring the lint filter and condenser are free from buildup. Additionally, selecting the correct load size and cycle can help optimize drying times. For more help, you may visit https://www.youtube.com/watch?v=y6ZpcvjFcvo. For a range of common concerns, we recommend reviewing our general usage instructions to help ensure optimal performance. Please check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.
We’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore possible solutions. ^Juvy
My Best Friend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best purchase I have ever made. I suffer from asthma and this machine is rated to help with this. this machine does it all I'm just disappointed it doesn't have a setting to fold the clothes also. LG did a great job with this machine!
I would recommend this to a friendGreat machine.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We recently bought this washer/dryer machine. It has been a good machine. It has various things that make it faster to work with, i love the drawers to put the soap, and every wash it automatically pours the right amount. Washes and dries perfectly.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We are glad to hear that you are enjoying the features and performance of your new LG washer/dryer machine. We strive to make laundry tasks more convenient and efficient for our customers, and it sounds like the drawers for soap and automatic dispensing are making a positive impact on your experience. Thank you for choosing LG for your laundry needs, and we appreciate your feedback. If you have any questions or need assistance in the future, please don't hesitate to contact us. ^Cris.
Awesome washer/dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am surprised how well the washer/dryer combo works. Not only it washes well, I also like the fact that it tells me how long it will take for my laundry to finish based on the load. I also like the other features such as the steam function and it has different types of washes.
I would recommend this to a friend- Cons mentioned:Dry time
Combo Washer Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To soon to tell. Definitely takes longer to dry stuff
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JeffL.
We understand how valuable your time is, and we would like to let you know that we appreciate you taking time to submit your review for the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA.
The advertised "Wash and Dry in 2 Hours in This LG WashCombo™ All-in-One" is based on independent testing in Wash+Dry cycle with Dryer on Energy Saver mode, 10 lb. DOE (Department of Energy) standard load (October 2023). Cycle times may vary depending on load type/weight.
We recommend using a dedicated cycle for heavier loads (Jeans/Bedding/Towel) that will help with a better drying performance. Regularly cleaning the ezLintFilter located on the top of the WasherCombo™ All-in-One is key to optimal drying performance, and we recommend that you clean it after every cycle. Depending on how frequently you do your laundry, check the drain pump filter occasionally to remove any residue or foreign objects that might get caught in the filter...^Ivan.
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Take too long to wash and dry is very slow! Difficult to connect to the internet!
I would recommend this to a friend- Cons mentioned:Dry time
Horrible Unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is terrible, clothes come out so wrinkled you have to spend hours ironing, some clothes damp, and I will now have to purchase a bunch of lint rollers. What is worse than this product, is Best Buy and the customer service that no longer exists if you don't want to pay for all of their memberships. 14 day return for a washing machine, REALLY! All I asked was to exchange but nope, I didn't pay for their stupid plan AND it hasn't even been 30 days. I will not be buying anything any longer at this store as their customer service has sadly gone way downhill and that is because I have been a BB card holder for MANY years. Now I get to wait to for them to come check out the unit to repair, but will it be repairable?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Jeni.
We are sorry to hear that you were not satisfied with your purchase of the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.
We value our customers and would like to make this right for you. Please reach out to us on social media with our handle @LGUSSUPPORT or call us at (800) 243-0000 so we can get this resolved promptly for you,...^Ivan.
Lg all in one washing and drying machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It saves me so much more time ive had it for 3 months now and I absolutely love it and would never go back to two machines anymore.
I would recommend this to a friend- Cons mentioned:Dry time
Dont Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much work! Have to clean too many filters too often. Messy water from sweating around detergent tray running down front of mashine. Have to drain from water hose to get clothes dry multiple times per small load. Big mistake buying this product.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Wendy. Thank you for sharing your experience with the LG WM6998HBA All-in-One Washer-Dryer. We understand your concerns about the cleaning process and water buildup around the detergent tray. For best performance, it’s essential to regularly clean the detergent drawer and the filter, as these help optimize both washing and drying cycles. If you're noticing water running down the front of the machine, we suggest checking that the detergent tray is securely seated and not clogged with residue, which can prevent proper drainage.
As for the drying performance, the ventless heat pump dryer can sometimes require multiple cycles depending on load size, fabric type, and humidity levels. If you’re still experiencing issues, please try reducing the load size to improve drying efficiency.
https://www.bestbuy.com/site/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/6568166.p?skuId=6568166
[LG Washer-Dryer combo] Unsatisfactory drying performance - https://www.lg.com/my/support/product-support/troubleshoot/help-library/cs-CT52009169-20153865868998DRC/
We’re here to help you troubleshoot further! Please send us a private message on Social Media @LGUSSupport with your model and any specific issues you’re encountering, and we’ll work together to find a solution.
—Renzo
Great Buisness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has it right. It was the best Buy. Don’t hesitate your business with this company they back their products and truly have the best prices.
I would recommend this to a friendfall in love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We fall in love with this machine when we saw it first time. I have waited for Valentine's day to make comment.
I would recommend this to a friendLG Combined Washer/Dryer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The combined washer/dryer has been a great buy! The AI powered cycles make it more efficient and easier to operate. Highly recommend.
I would recommend this to a friendGreat product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer-dryer combo makes doing laundry so easy. The experience with employee Ryan was wonderful! He was do helpful in explaining the machine.
I would recommend this to a friend