Customer Ratings & Reviews
- Model:
- WM6998HVA
- SKU:
- 6568165
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 3.7 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. Users appreciate its large capacity, cleaning performance, and convenient size as a washer/dryer combo. However, some customers have concerns regarding the extended dry times and some report an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
Happy Purchaser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After much coaching from my family, I finally bought this combo washer/dryer. I’m super glad that I did. No need to rewash clothes that lingered in the washer because I failed to transfer to the dryer.
I would recommend this to a friend- Cons mentioned:Dry time
Too long to dry
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes far too long to dry. My clothes always came out very damp. No matter what I did as soon as the timer got to four minutes. It would add another 10 minutes. It did this countless times. Unacceptable.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tony. Thank you for sharing your experience with the LG WashCombo (WM6998HBA) model. We understand how disappointing it can be when your clothes do not dry efficiently, especially when you have taken various steps to address the issue. We apologize for any inconvenience caused and assure you we take this matter seriously. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/not-drying-washer-dryer-combo-unit-CT00000305-1337696273691#. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
- Cons mentioned:Dry time
Terrible and overpriced.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It leaves my clothes smelling weird, even after running 6 cycles with cleaning tablets. When you choose a wash dry cycle it always leaves the clothes damp instead of dry, no matter how many clothing items are in there. Lastly, it takes 4 plus hours to wash and dry one load! I am not a fan and do not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JRMS.
We are sorry to hear that the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA is leaving your clothes damp, and that it takes more than 4 hours to wash and dry one load.
We understand that this must be frustrating. Delivering the high-quality items our customers expect is important to us. We sincerely apologize for any inconvenience, and the negative experience you have had.
Regularly cleaning the lint filter is key to maintaining an optimal drying performance on the WasherCombo™ All-in-One, and the ezLint Filter should be cleaned after every cycle.
A HeatPump™ All-in-One uses lower temperature drying which is beneficial for the long-term health of your clothes. Even though your clothes may feel slightly moist after drying, the remaining moisture will dry off in minutes.
The heat generated by conventional dryers can cause fabrics to shrink and wear out faster than they should, And, while these kinds of laundry accidents can never be avoided altogether, a heat pump dryer is far less likely to damage your clothes than a conventional one...^Ivan
LG Washer dryer combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My LG Combo is been working good so far I'm happy with it.
I would recommend this to a friendNo more changing loads to get get dry clothes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, clothes are clean and dry. Love the easy to clean lint trap. It was really easy to set it up on the LG app. Haven't begin to expore even a quarter of the options.
I would recommend this to a friendreturn asap if the filter gets stuck
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about the purchase, but only for a month....following that the filter ( which i thought was supercool when functional) got stuck. It was hard navigating through LG support but finally i was able to get them to take a look at it. They need to replace the whole filter unit but of course the return period with LG expired a few days ago and I'm still waiting for it to be fixed. Ill update the review with LG support as i'm in touch with them. If your top filter stops working, please just return the unit to best buy. An additonal waste was I had to pay for a new pedestal instead of using my old ones as the bestbuy guys who arrived said they dont place the new machine on old, prepurchased pedestals. ...
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with the WM6998HBA washer. We understand that dealing with a stuck filter and navigating support issues has been challenging, especially with the return period having expired and the additional cost for a new pedestal.
It's good to know that you're in touch with LG support for the filter replacement. We hope that the resolution process will be swift and satisfactory. For the future, please keep us updated if you encounter any further issues or need additional assistance.
We understand your situation and would like to assist you further. Please send us a private message on Social Media @LGUSSupport with any additional details or concerns. Our team will be more than happy to provide further support and help resolve any outstanding issues. We appreciate your patience. —Renzo
no low heat mode, why?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good washer/dryer but there is no low heat mode. It is possible that this appliance does not need one, but it would be good if this design choice was justified somewhere in the manual (it is not).
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your feedback on the WM6998HBA washer/dryer. We appreciate your perspective on the need for a low heat mode and the suggestion about clarifying design choices in the manual.
We understand your concern and apologize for any confusion caused. Your feedback is important to us, and we will take it into consideration as we continue to improve our products and documentation.
If you have any further questions or need assistance, please don't hesitate to reach out to us via private message on Social Media @LGUSSupport. Our team is here to help and provide any additional information you may require.
Thank you once again for your valuable feedback. We appreciate your support for LG products. —Mau
Great service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product and the installation by Miguel and Joel was professional, quick and they were very friendly. They took the time to show me how the unit works.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your positive experience with us! We're thrilled to hear that Miguel and Joel provided professional and efficient installation service for your LG product. It's wonderful to hear that they took the time to demonstrate how the unit works and were friendly throughout the process. Your kind words will be shared with our team. If you have any further questions or feedback, please don't hesitate to contact us. Thank you for choosing LG! ^Cris.
Smooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product love it for my clothes makes everything great
I would recommend this to a friend- Cons mentioned:Dry time
Don’t buy this unit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This equipment is not recommended as the drying function is awful. Ran for hours before items were dry. Exchanged for a stacked unit with separate devices - much better outcome. Best Buy customer service was very helpful with this situation.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback with us. We understand that the drying function of your LG Washer (WM6998HBA) model did not meet your expectations. We aim to offer top-notch products that exceed our customer's needs. To help optimize the drying performance of your current unit, we recommend checking that the venting system is clear of any obstructions. A blocked vent can often affect drying efficiency. If you haven't done so already, you might also want to ensure that the load is not too large, as overloading can impact drying performance. For more help, visit https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277. If you have any more questions or need further assistance, please send us a private message on social media @LGUSSupport. Our team will be glad to assist you and address any remaining concerns. ^Juvy
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the features and the controls very well built. Lookd great too
I would recommend this to a friendFISRT Time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Th first time l applied for best credit card l was approved THE FISRT TIME)!! Unlike Lowe's l applied 3 time and nothing Thanks Best Buy
I would recommend this to a friendExtremely pleased
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes better than my previous samsung 7.4 CU washer and the overall washing and drying times are generally faster than with my previous separate washer and dryer. The clothes come out dry and clean.
I would recommend this to a friendGreat Washer/Dryer All In One
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer/dryer all in one is awesome. I bought a Kemore All in One approximately 10 years ago, so I am used to this type. It has far exceeded my old Kenmore. Quite impressed with all the features. Love it!
I would recommend this to a friendFor the love of my machine.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my new toy. I can put a load in and go to bed in the morning. It'll, it'll be dry. I love that.
I would recommend this to a friend- Cons mentioned:Dry time
Not My Smartest Purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One star for washing capability and a significantly lowered gas bill (without a gas dryer). We can't use the cycle that washes and then dries because the clothes stick to the sides of the drum after washing. They have to be peeled off the drum before drying so that they will tumble. The drying time is awful and we've tried everything. Towels take 4-5+ hours to dry. Doing one load of towels is an all-day or all-night job. Back to the drawing board on this machine, LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kathleen. Thank you for sharing your experience with your LG Wash Combo (WM6998HBA) model. We understand how important it is to have reliable appliances that function effectively. We aim to provide great products and services that meet our customers' needs and expectations. To troubleshoot, remember to clean the filter after each dry cycle. If lint builds up or blocks the top filter, it can affect the drying process. Try not to open the door often while drying. For more information, you can visit https://www.lg.com/us/support/help-library/lg-washcombo-problems-with-drying-performance--20153696884145#. If you need further assistance, feel free to reach out to us on social media @LGUSSupport. ^Juvy
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very very happy with this unit. Was skeptical about it and didn’t think the dryer would work well because it’s on a 110 not 220 but I was definitely wrong. Great unit and well worth the money
I would recommend this to a friendOPEN BOX was defective.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this model that had been returned by someone else. I was told it had been tested and was not refurbished. It did not work well and it was defective. Since it was not eligible for delivery, I also spent an extra $150 for someone to delivery and install. I wish I had been informed that there was no benefit to purchasing an "open box" item rather than a risk. I wasted $150 and not sure if an unopened box version will perform much better than this open box one. Disappointed I am $150 out of pocket after returning this.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Shelby. Thank you for sharing your experience with the LG washer dryer combo model WM6998HBA. For future purchases, it’s often beneficial to choose new items directly from the manufacturer or authorized retailers to ensure the best performance and support. If you are considering a new unit, purchasing a brand-new model can provide you with peace of mind and full warranty coverage.
If you need assistance with selecting a new model or have any other questions, please send us a private message on our social media platform via @LGUSSupport. Our team will be happy to assist you in finding the right solution. We appreciate your feedback and are here to help. ^Sam
Excellent!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality! Can’t ask for more, great price!
I would recommend this to a friendPerfect Appliance for small space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Combo washer dryer works perfect on our ADU for 2 retirees. No need for venting outside means you can use this anywhere. Same with 110 rather than 220 outlet.
I would recommend this to a friend