Customer Ratings & Reviews
- Model:
- WM6998HVA
- SKU:
- 6568165
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 3.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Customers are saying
Customers frequently mention the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. The large capacity and cleaning performance are also appreciated by users. However, some customers have expressed concerns regarding the extended dry times and an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
Perfect smart machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is excellent. I’m super happy with it. Already using it for a month and absolutely love it . Seriously I don’t understand some negative reviews. I only have very good things to said. By the way, my wife asked me to stop washing clothes!!! Just love it
I would recommend this to a friendI'm hooked!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Gets my clothes so clean and smelling good!
I would recommend this to a friendGREAT FIND
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.throw your clothes inside and forget it. Read the instructions because the settings are tricky and your wash/dry CAN end up lasting 3 1/2 hours.
I would recommend this to a friendDoes the job right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical to go for this but it’s so much convenient
I would recommend this to a friendThe cleaning machine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a VERY GOOD PRODUCT, I think everyone would like this item.
I would recommend this to a friendWash easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dual works great makes washing clothes so easy.
I would recommend this to a friendCombo Washer Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To soon to tell. Definitely takes longer to dry stuff
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JeffL.
We understand how valuable your time is, and we would like to let you know that we appreciate you taking time to submit your review for the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA.
The advertised "Wash and Dry in 2 Hours in This LG WashCombo™ All-in-One" is based on independent testing in Wash+Dry cycle with Dryer on Energy Saver mode, 10 lb. DOE (Department of Energy) standard load (October 2023). Cycle times may vary depending on load type/weight.
We recommend using a dedicated cycle for heavier loads (Jeans/Bedding/Towel) that will help with a better drying performance. Regularly cleaning the ezLintFilter located on the top of the WasherCombo™ All-in-One is key to optimal drying performance, and we recommend that you clean it after every cycle. Depending on how frequently you do your laundry, check the drain pump filter occasionally to remove any residue or foreign objects that might get caught in the filter...^Ivan.
Rust in washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received washer with rust inside. Trying to get an exchange they tell me they cant do. This is a scam. I spoke with agent Anusha he cant do anything for me. This is a big scam never again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rodney. Thank you for bringing this to our attention regarding the LG Wash Combo (WM6998HBA) model. We understand how concerning it is to receive a washer with rust and face difficulties arranging an exchange. We strive to provide high-quality products and excellent services to ensure a smooth and seamless experience. Please contact Best Buy customer service at 888-237-8289 for immediate assistance. Take clear photos of the rust and any other issues for your records and for submitting to customer service. Sometimes, they can assist with exchanges or returns even if the manufacturer’s initial response is unsatisfactory. Please send us a private message on social media @LGUSSupport with your details and documentation. Our team will work to assist you further and help explore additional options for resolution.
We appreciate your patience and are here to support you through this process. ^Juvy
Horrible Unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is terrible, clothes come out so wrinkled you have to spend hours ironing, some clothes damp, and I will now have to purchase a bunch of lint rollers. What is worse than this product, is Best Buy and the customer service that no longer exists if you don't want to pay for all of their memberships. 14 day return for a washing machine, REALLY! All I asked was to exchange but nope, I didn't pay for their stupid plan AND it hasn't even been 30 days. I will not be buying anything any longer at this store as their customer service has sadly gone way downhill and that is because I have been a BB card holder for MANY years. Now I get to wait to for them to come check out the unit to repair, but will it be repairable?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Jeni.
We are sorry to hear that you were not satisfied with your purchase of the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.
We value our customers and would like to make this right for you. Please reach out to us on social media with our handle @LGUSSUPPORT or call us at (800) 243-0000 so we can get this resolved promptly for you,...^Ivan.
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Take too long to wash and dry is very slow! Difficult to connect to the internet!
I would recommend this to a friendGreat machine.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We recently bought this washer/dryer machine. It has been a good machine. It has various things that make it faster to work with, i love the drawers to put the soap, and every wash it automatically pours the right amount. Washes and dries perfectly.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We are glad to hear that you are enjoying the features and performance of your new LG washer/dryer machine. We strive to make laundry tasks more convenient and efficient for our customers, and it sounds like the drawers for soap and automatic dispensing are making a positive impact on your experience. Thank you for choosing LG for your laundry needs, and we appreciate your feedback. If you have any questions or need assistance in the future, please don't hesitate to contact us. ^Cris.
Worst combo washer/dryer, poor LG support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these units and they were terrible. Of course support from LG was excuses as to why they don’t perform as described and they want to keep sending out technicians to “investigate”. It’s simply a bad product and can’t be fixed. The drying times are very long, the lint situation is horrible compared to the similar Samsung unit. Do NOT buy these LG units.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Nich. Thank you for sharing your experience with us. We understand how important it is for your LG WM6998HBA Washer/Dryer Combo to meet your expectations, and we’re here to help.
Please send us a private message on social media @LGUSSupport so we can provide tailored assistance and explore possible solutions to address your concerns. Our team is committed to ensuring you get the best performance from your unit.
https://www.bestbuy.com/site/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/6568166.p?skuId=6568166
We appreciate your time and look forward to assisting you.
—Renzo
Smart choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit and cuality don’t luse time and buy . # 1
I would recommend this to a friendWashing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing and very convenient!!!!!!!!!!!!!!!!!!
I would recommend this to a friendAwesome washer/dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am surprised how well the washer/dryer combo works. Not only it washes well, I also like the fact that it tells me how long it will take for my laundry to finish based on the load. I also like the other features such as the steam function and it has different types of washes.
I would recommend this to a friendMy Best Friend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best purchase I have ever made. I suffer from asthma and this machine is rated to help with this. this machine does it all I'm just disappointed it doesn't have a setting to fold the clothes also. LG did a great job with this machine!
I would recommend this to a friendLook Elsewhere - Not Reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our unit stopped draining after 9 months of normal use. We followed all instructions on maintenance regarding lint including cleaning out the 3 normal areas that trap lint. After spending hours attempting repair / replacement of the unit with LG and now Geek Squad, I’d recommend purchasing something more reliable. Not sure I would buy an LG appliance again. They make great TVs, but this washer/dryer combo is too expensive to have these kinds of significant issues so early during ownership.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Monet. Thank you for sharing your experience. We understand how important it is for your LG Wash Combo (WM6998HBA) model to perform reliably, and we appreciate the steps you've already taken to maintain it.
If the unit has stopped draining, one helpful step is to check the drain pump filter behind the small access panel at the bottom front of the unit. Even if the lint traps are clear, debris can sometimes collect in the pump filter and restrict water flow. After turning off the unit and unplugging it, open the panel, unscrew the filter, and remove any buildup. For more help, visit https://www.youtube.com/watch?v=kJRxnSzQA6k. If the issue continues, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com so we can take a closer look and assist further. ^Juvy
LG all in one washer dryer combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed in my kitchen. Noisy when spinning, but not too bad. Works fine and clothes are clean and dry, Lint filter easy to clean.
I would recommend this to a friendToo long to dry
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes far too long to dry. My clothes always came out very damp. No matter what I did as soon as the timer got to four minutes. It would add another 10 minutes. It did this countless times. Unacceptable.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tony. Thank you for sharing your experience with the LG WashCombo (WM6998HBA) model. We understand how disappointing it can be when your clothes do not dry efficiently, especially when you have taken various steps to address the issue. We apologize for any inconvenience caused and assure you we take this matter seriously. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/not-drying-washer-dryer-combo-unit-CT00000305-1337696273691#. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Great product/service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product and the service provided by best buy! Delivery was fast and on time!
I would recommend this to a friend