Customer Ratings & Reviews

Hi, Cliff. Thank you for sharing your experience with us. We understand your concern about your LG Wash Combo (WM6998HBA) model fails within the first year, and the service you’ve received has not met your expectations. We strive to provide high-quality products and exceptional service to ensure a smooth experience.

To start, try resetting the washer by unplugging it for 10 minutes; this can help with minor issues. Also, check the drain filter for debris, as it can affect performance. For common concerns, refer to our usage instructions here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.

We're here to assist you directly. Message us on social media @LGUSSupport, and our team will help resolve any remaining issues. ^Juvy

Hello, JeanieS.
Thank you for taking the time to leave us your feedback.
We are sorry to hear about your disappointing experience with ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA.
The drying times on this WasherDryer™ All-in-One will vary depending on your load type/weight.
We recommend using a dedicated cycle for heavier loads (Jeans/Bedding/Towel) that will help with a better drying performance.
Regularly cleaning the ezLintFilter located on the top of the WasherCombo™ All-in-One is key to an optimal drying performance and we recommend that you clean after every cycle.
Depending on how frequently you do your laundry, check the drain pump filter occasionally to remove any residue or foreign objects that might get caught in the filter...^Ivan.

Hi there. We are so happy to hear that you are enjoying your LG washer dryer combo! Thank you for your recommendation - we truly appreciate your support. If you ever need assistance or have any questions, feel free to reach out. Thank you for choosing LG! ^Cris.

Hello, Matthew.
We appreciate you submitting your review for the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA.
Delivering the high-quality items our customers expect is important to us, and we sincerely apologize for any inconvenience.
A HeatPump™ All-in-One uses lower-temperature drying, which is beneficial for the long-term health of your clothes. Even though your clothes may feel slightly moist after drying, the remaining moisture will dry off in minutes. The heat generated by conventional dryers can cause fabrics to shrink and wear out faster than they should. While these kinds of laundry accidents can never be avoided altogether, a heat pump dryer is far less likely to damage your clothes than a conventional one.
Regularly cleaning the lint filter is key to maintaining an optimal drying performance on the WasherCombo™ All-in-One, and the ezLint Filter should be cleaned after every cycle.
When the WasherCombo™ All-in-One trips your GFCI every time it starts, this usually means that it is drawing too much power from the circuit.
The most common reason for a GFCI tripping is water or moisture that has gotten into the receptacle box or outlet. However, a tripping GFCI device could also be caused by an overloaded circuit, a malfunctioning outlet, electrical issues, or improper installation.
In humid areas, such as Florida, it’s also possible for enough humidity to accumulate inside the outlet and cause it to trip. If you have an older GFCI, installing a new GFCI outlet and box with extra protection is the best way to prevent this. Modern GFCI outlet boxes are waterproof and can withstand rain, humidity, and flooding. You should replace your old GFCI outlet with one to avoid further tripping...^Ivan.

Hi there. We are delighted to hear that you are satisfied with your LG washer and dryer! Your feedback means a lot to us, and we are glad that our products have exceeded your expectations. If you have any questions or need further assistance, feel free to reach out to us. Thank you for choosing LG for your laundry needs. ^Cris.

Hi there. Thank you for your kind words and five-star rating! We're thrilled to hear that you had an excellent experience with our delivery service. Your satisfaction is our top priority, and we appreciate your feedback. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Thank you for choosing LG! ^Cris

Hi there. We're delighted to hear that you're excited to use your new LG product! We strive to create beautiful and high-performing machines that enhance your everyday life. If you have any questions or need assistance, feel free to reach out to us. Thank you for choosing LG - we're excited to be a part of your home! ^Cris.

Hi, Denise. Thank you for reaching out. We understand how important it is for your LG WashCombo (WM6998HBA) model to perform reliably, especially after just a few months of use. Let’s help get things back on track. If your unit has stopped working, we recommend first unplugging it for 60 seconds and then plugging it back in to reset the system. Also, ensure the door is fully closed and the control panel is responsive. For a range of common concerns, we recommend also reviewing our general usage instructions to help achieve optimal performance. Please check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6. If you need further assistance or would like help with your warranty service, please email us at lgdigitalcare@lg.sprinklrsupport.com, and we’ll be happy to assist you directly. ^Juvy

Hi, there. Thanks for sharing your feedback with us. We understand your concern about the LG Wash Combo (WM6998HBA) model. We strive to provide high-quality products and ensure a smooth experience. To help with the shaking, it might be a good idea to check if the washer is leveled properly and that all four feet are snug against the floor. Also, maybe try reducing the load size a bit, since overloading can sometimes cause instability. If you haven't already, it may also help to ensure that the shipping bolts have been removed (if applicable) and that the machine is securely placed on a solid surface.

If it’s taking a while to wash and dry, you can check out this link for some tips: https://www.youtube.com/watch?v=y6ZpcvjFcvo. For other common questions, our general usage instructions could be really helpful in making sure everything runs smoothly. You can find the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.


Feel free to send us a private message on social media @LGUSSupport anytime; we’d love to help you out further and explore some solutions together. Thanks again for your feedback and for being patient with us! ^Juvy

Hi, there. Thank you for sharing your experience with us about the LG Washer Dryer (WM6998HBA) model. We understand your concern about your experience with customer service and the functionality of the unit that hasn't met your expectations. We strive to provide high-quality products and exceptional services to ensure a smooth experience. We want to ensure you have a positive experience with our products, and we would like to assist you further.

As for the lint issue, it's recommended to periodically clean the lint filter and vacuum out any buildup to maintain optimal performance. For quick help, you may visit this link: https://www.youtube.com/watch?v=kJRxnSzQA6k. If you need further assistance, feel free to contact us, and we’d be happy to assist with detailed instructions.

Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore solutions and ensure we address your concerns properly. We value your input and are committed to providing support for all of our customers. ^Juvy