Customer Ratings & Reviews

Hi, there. Thank you for sharing your experience with us. We understand your concern about having your LG Wash Combo (WM6998HBA) model malfunction after only two months of use, and even more so with the challenges you're facing in trying to resolve the situation. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. We want to assist you in getting this sorted. For a range of common concerns, we recommend reviewing our general usage instructions to help ensure optimal performance. Please check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.

We suggest to escalate the issue with our customer service team. Please send us a private message on social media @LGUSSupport, and our team will work directly with you to explore all options and provide the resolution you deserve. ^Juvy

Hi, Tammy. Thank you for sharing your experience with us. We understand how important it is to have a washer and dryer that fits the needs of a large family. The LG Wash Combo (WM6998HBA) model is a combination unit designed for smaller loads, which may not be ideal for larger households. For better drying performance, we recommend ensuring loads are not overpacked and using the appropriate drying cycle for your fabrics. For additional help, you may visit https://www.youtube.com/watch?v=y6ZpcvjFcvo.

If the drying performance remains an issue, we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore potential solutions to improve your experience.

We appreciate your feedback and look forward to assisting you. ^Juvy

Hi, Jason. Thank you so much for taking the time to review the LG Wash Combo (WM6998HBA) model. We're sorry to hear about the issue you experienced with the unit. We strive to provide reliable, high-quality products that meet our customer's needs and expectations. To obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-washcombo-problems-with-drying-performance--20153696884145. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hello, SharonP.
First and foremost, we want to acknowledge your frustration and disappointment. No one likes feeling this way, especially due to a product they invested in. We are genuinely sorry that you've had to experience this with the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA.
The advertised "Wash and Dry in 2 Hours in This LG WashCombo™ All-in-One" is based on independent testing in Wash+Dry cycle with Dryer on Energy Saver mode, 10 lb. DOE (Department of Energy) standard load (October 2023). Cycle times may vary depending on load type/weight.
Regularly cleaning the ezLintFilter is key to an optimal drying performance, and we recommend cleaning it after every cycle and checking the drain pump filter for any foreign objects and removing any residue...^Ivan.

Hi there! Thank you for sharing your experience with us. We understand that it can be challenging when laundry isn't drying properly. It sounds like you've been going through quite a process with your load.

We would like to assist you further in resolving the issue you're experiencing with your LG Washer/Dryer Combo (model WM6998HBA). Based on your description, there could be a few factors contributing to the drying performance. We recommend checking a couple of things:

Inlet Valves and Water Hoses: Ensure that the water valve is fully opened and that the hoses are not kinked or bent. This can affect the proper functioning of the unit.
Drain Filter: It's essential to clean the drain filter to ensure proper drainage, which plays a role in drying. You can follow these steps to clean the filter:
Open the cover at the lower left side of the unit.
Pull out the residual water hose and drain any water into a mop or basin.
Once the water is drained, turn the large cap left to disassemble and clean the filter under running water.
Reassemble and close the cap securely.
LG Washer / Dryer Combo – Troubleshooting Poor Drying - https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691
If these steps don't resolve the issue, please send us a private message on Social Media @LGUSSupport. Our team will be happy to assist you with further troubleshooting.

We appreciate your patience, and we're here to help you get this sorted out! —Renzo

Hi, Sarah. Thank you for taking the time to review the LG Wash Combo (WM6998HBA) model. We understand your concern about the lint filter jammed up and couldn't be removed without breaking it, as well as the poor drying performance of the unit. We strive to provide high-quality products that meet our customer's needs. You may visit https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, there. Thank you for sharing your feedback on the LG Wash Combo (WM6998HBA) model. We understand your concern about your unit's drying performance. We strive to provide reliable, high-quality products that meet our customer's needs and expectations. You may visit https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, Ernesto. Thank you for sharing your experience with us. We understand your concern about experiencing such long cycle times with your LG Wash Combo (WM6998HBA) model. We strive to provide high-quality products and ensure a smooth experience. Long cycle times can sometimes occur due to settings, load size, or even a potential issue with the machine. Here’s a quick troubleshooting step to try: If you're using a heavy-duty cycle or deep clean setting, these can take longer. Try switching to a quicker wash cycle like the Normal or Speed Wash to reduce cycle time. Overloading the washer can also cause longer wash times. Make sure the drum isn't too packed, as this can slow the cycle down significantly. Sometimes, slow water flow can extend cycle times. Make sure the water inlet hoses are properly connected and not kinked or clogged. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-front-load-washing-machine-cycles-and-options--1337797444134. If these steps don't help, it could indicate an underlying issue that requires further attention. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to guide you through additional troubleshooting or assist with any warranty concerns. ^Juvy

Hi, Nichole. Thank you for sharing your feedback with us. We understand your concern about the issues you're facing with your LG Wash Combo (WM6998HBA) model, especially the drainage problem and the locked clothes inside. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Try resetting the washer by turning it off, unplugging it for 1-2 minutes, and then plugging it back in.
Check the drain hose for any blockages that could prevent proper drainage. Make sure to double check the filter in the bottom of the front panel as it could still be clogged. For more help, you may visit https://www.youtube.com/watch?v=kJRxnSzQA6k. For a range of common concerns, we recommend reviewing as well our general usage instructions to help ensure optimal performance. Please check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6. If you’re still unable to resolve the issue, we recommend reaching out to our team via private message on social media @LGUSSupport, so we can arrange for a technician to assist with resolving the issue. ^Juvy

Hello there, Adam. Thank you for sharing your experience with us. We understand your situation with the WM6998HBA washer/dryer combo, and we’re sorry to hear that you're having trouble with drying performance. We truly appreciate your feedback and would like to assist you in resolving this.

Inadequate drying can be caused by a few things, such as a clogged drain filter, poor water supply, or an issue with the load size. To start troubleshooting:

Check the Inlet Valves and Water Hoses: Ensure the water valve is fully opened and the hoses are not kinked or bent. This ensures an adequate water supply for the drying process.

Clean the Drain Filter: The condenser can get clogged with lint, affecting the drying performance. We recommend cleaning the drain filter located at the lower left side of the front of the unit. You can follow the steps to remove the cap, drain any residual water, and clean the filter with running water.

If you’ve already tried these steps and the issue persists, please send us a private message on Social Media @LGUSSupport, and our team will be happy to guide you through additional troubleshooting or arrange for further service if needed.
LG Washer / Dryer Combo – Troubleshooting Poor Drying - https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691
We understand how important it is to have a fully functioning washer/dryer combo, and we’re here to support you. Thank you for sharing, and we look forward to assisting you further!

—Renzo

Hi, Ben. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We understand your concern about dealing with a delayed delivery, especially when you're eagerly awaiting your new washer. We strive to provide high-quality products that exceed our customer's needs and expectations.

We want to ensure you receive your unit as soon as possible. If the delivery is still pending, we recommend contacting Best Buy customer service at 888-237-8289 directly to confirm the rescheduled delivery date or explore options for expediting the process. We’re committed to improving your experience and ensuring you're completely satisfied with your purchase.

Please send us a private message on social media @LGUSSupport, and we’ll be more than happy to assist with any further inquiries or updates. ^Juvy

Hello, Shipley.
We are sorry to hear that you were not satisfied with your purchase of the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA, and that it did not meet your expectations.
Cycle times may vary depending on load type/weight.
The advertised Wash and Dry in 2 hours is based on independent testing in Wash+Dry cycle with the Dryer on Energy Saver mode, 10 lb. DOE (Department of Energy) standard load (October 2023)...^Ivan

Hi, there. We appreciate you taking the time to review the LG Wash Combo (WM6998HBA) model. We regret any inconvenience you experienced with the washer/dryer cycle taking longer than expected. We understand how frustrating it can be when a product doesn't meet your needs in terms of efficiency and time-saving. We aim to provide appliances that make everyday tasks easier and more convenient; unfortunately, this was not your experience. We're here to help you fix the issue promptly. Please visit this link: https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit-CT10000012-1337785583277. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy

Hi, Edward. Thank you for sharing your feedback on the LG Wash Combo (WM6998HBA) model. We understand your concern about having trouble with both units, especially since you've been a fan of LG. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

Since you mentioned that the units haven't worked properly since the first week, we recommend checking a few things:

Ensure the washer is properly balanced to prevent any issues during the spin cycle.
Check for clogs or blockages in the drain system and make sure the filters are clean. This can sometimes affect performance.
Resetting the unit by unplugging it for a few minutes may help resolve some minor software glitches. For a range of common concerns, we recommend reviewing our general usage instructions to help ensure optimal performance. Please check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.
Please send us a private message on social media @LGUSSupport, and we’ll be more than happy to assist you further. We want to ensure your unit is functioning as expected and will help explore any possible solutions. ^Juvy

Hi, Jessica. Thank you for sharing your experience with us. We understand your concern about having your LG Wash Combo (WM6998HBA) model not working, especially after two months of waiting and no resolution. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

As a troubleshooting step, we recommend checking if the washer is properly connected to both power and water supply. Additionally, ensure the door is securely closed, as many washers won’t start if the door is not properly latched. For a range of common concerns, we recommend reviewing our general usage instructions to help ensure optimal performance. Please check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.

Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you directly and work on resolving this issue. We truly appreciate your patience and are committed to helping you get this sorted out as soon as possible. ^Juvy

Hi there. Thank you for sharing your experience with us. We understand that you’ve been facing issues with odor in your LG 5.0 Cu. Ft. All-in-One Washer/Dryer (WM6998HBA). We want to make sure this is resolved and your experience improves.

Odors in the washer can often be caused by a clogged drain pump filter, which may prevent proper drainage and leave water in the drum, leading to unpleasant smells over time. Another possible cause is improper detergent usage or neglecting regular maintenance.

To resolve this issue, we recommend checking and cleaning the drain pump filter regularly. Additionally, ensure you're using the recommended amount of detergent and following the guidelines for your washer. You can find more detailed steps to help with odor and buildup here.
LG Washer - Troubleshooting Odor / Buildup - https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your patience and hope to help improve your experience with this product.

—Renzo

Hi there. Thank you for sharing your experience with us. We are truly sorry to hear about your frustrating experience with the washing and drying features of your LG unit. We understand how inconvenient it must be to spend so much time on laundry only to have wrinkled clothes as a result. Your feedback is important to us and we will certainly share it with our team for further investigation. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris