Customer Ratings & Reviews

Hi, Rodney. Thanks for sharing your feedback with us. We understand your concern about your ongoing experience with your LG Wash Combo (WM6998HBA) model. Our goal is to provide top-notch products and services to make everything run smoothly for you. When a technician says a unit can't be repaired, we really take that to heart and make sure to look into it further for the best solution. If you have any common concerns, it might be helpful to check out our general usage instructions for some tips on getting the best performance. You can find the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.

As for replacement eligibility, you're spot on—our policy does require three repairs for the same issue within 90 days. But if there are delays or recurring issues making things tricky, feel free to reach out to us directly at @LGUSSupport on social media. We’ll take a look at your service history and make sure everything is noted properly and addressed quickly.

Thanks so much for your patience. We're here to help turn this around for you. ^Juvy

Hello there, MarieK. Thank you for sharing your experience with us. We understand that your WM6998HBA washer/dryer combo has presented challenges, including water remaining in the drum after a test run, extended drying times, and maintenance concerns. Your feedback is important, and we'd like to assist you further.

To address these issues, please consider the following troubleshooting steps:

Water Remaining in the Drum After Test Run:

Drain Hose Position: Ensure that the drain hose is properly positioned and not inserted too deeply into the drain, as this can cause water to flow back into the washer. The end of the drain hose should be securely inserted but not so deep that it creates a siphoning effect. ​

Extended Drying Times:

Load Size: Avoid overloading the machine. The drying capacity is typically smaller than the washing capacity. For optimal drying performance, consider reducing the load size by half after washing. ​

Water Supply: Ensure that both the hot and cold water taps are fully open and that the inlet hoses are not kinked or bent. Proper water supply is essential for the drying function, as the unit uses water to condense moisture during the drying process. ​

Maintenance and Filter Cleaning:

Drain Pump Filter: Regularly clean the drain pump filter to prevent clogs and maintain optimal performance. To do this:​

Open the access panel, usually located at the lower front of the washer.

Use the small drain hose to drain any residual water into a shallow pan.

Unscrew the drain pump filter and remove any lint or debris.

Rinse the filter under running water and reinstall it securely.

Simplifying Operation:

Cycle Selection: Familiarize yourself with the various wash and dry cycles to choose the ones that best suit your laundry needs. The Normal cycle is suitable for most general washing loads.​
https://www.lg.com/us/washers-dryers/lg-wm6998hba#pdp_specs
If these steps do not resolve the issues you're experiencing, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to explore possible solutions tailored to your situation. We appreciate your patience and look forward to assisting you further.

—Renzo

Hello, JeanieS.
Thank you for taking the time to leave us your feedback.
We are sorry to hear about your disappointing experience with ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA.
The drying times on this WasherDryer™ All-in-One will vary depending on your load type/weight.
We recommend using a dedicated cycle for heavier loads (Jeans/Bedding/Towel) that will help with a better drying performance.
Regularly cleaning the ezLintFilter located on the top of the WasherCombo™ All-in-One is key to an optimal drying performance and we recommend that you clean after every cycle.
Depending on how frequently you do your laundry, check the drain pump filter occasionally to remove any residue or foreign objects that might get caught in the filter...^Ivan.

Hi there. We are so happy to hear that you are enjoying your LG washer dryer combo! Thank you for your recommendation - we truly appreciate your support. If you ever need assistance or have any questions, feel free to reach out. Thank you for choosing LG! ^Cris.

Hello, Matthew.
We appreciate you submitting your review for the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA.
Delivering the high-quality items our customers expect is important to us, and we sincerely apologize for any inconvenience.
A HeatPump™ All-in-One uses lower-temperature drying, which is beneficial for the long-term health of your clothes. Even though your clothes may feel slightly moist after drying, the remaining moisture will dry off in minutes. The heat generated by conventional dryers can cause fabrics to shrink and wear out faster than they should. While these kinds of laundry accidents can never be avoided altogether, a heat pump dryer is far less likely to damage your clothes than a conventional one.
Regularly cleaning the lint filter is key to maintaining an optimal drying performance on the WasherCombo™ All-in-One, and the ezLint Filter should be cleaned after every cycle.
When the WasherCombo™ All-in-One trips your GFCI every time it starts, this usually means that it is drawing too much power from the circuit.
The most common reason for a GFCI tripping is water or moisture that has gotten into the receptacle box or outlet. However, a tripping GFCI device could also be caused by an overloaded circuit, a malfunctioning outlet, electrical issues, or improper installation.
In humid areas, such as Florida, it’s also possible for enough humidity to accumulate inside the outlet and cause it to trip. If you have an older GFCI, installing a new GFCI outlet and box with extra protection is the best way to prevent this. Modern GFCI outlet boxes are waterproof and can withstand rain, humidity, and flooding. You should replace your old GFCI outlet with one to avoid further tripping...^Ivan.

Hi there. We are delighted to hear that you are satisfied with your LG washer and dryer! Your feedback means a lot to us, and we are glad that our products have exceeded your expectations. If you have any questions or need further assistance, feel free to reach out to us. Thank you for choosing LG for your laundry needs. ^Cris.

Hi there. Thank you for your kind words and five-star rating! We're thrilled to hear that you had an excellent experience with our delivery service. Your satisfaction is our top priority, and we appreciate your feedback. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Thank you for choosing LG! ^Cris

Hi there. We're delighted to hear that you're excited to use your new LG product! We strive to create beautiful and high-performing machines that enhance your everyday life. If you have any questions or need assistance, feel free to reach out to us. Thank you for choosing LG - we're excited to be a part of your home! ^Cris.