Customer Ratings & Reviews

Hi, Cliff. Thank you for sharing your experience with us. We understand your concern about your LG Wash Combo (WM6998HBA) model fails within the first year, and the service you’ve received has not met your expectations. We strive to provide high-quality products and exceptional service to ensure a smooth experience.

To start, try resetting the washer by unplugging it for 10 minutes; this can help with minor issues. Also, check the drain filter for debris, as it can affect performance. For common concerns, refer to our usage instructions here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.

We're here to assist you directly. Message us on social media @LGUSSupport, and our team will help resolve any remaining issues. ^Juvy

Hi, there. Thank you for sharing your experience with us about the LG Washer Dryer (WM6998HBA) model. We understand your concern about your experience with customer service and the functionality of the unit that hasn't met your expectations. We strive to provide high-quality products and exceptional services to ensure a smooth experience. We want to ensure you have a positive experience with our products, and we would like to assist you further.

As for the lint issue, it's recommended to periodically clean the lint filter and vacuum out any buildup to maintain optimal performance. For quick help, you may visit this link: https://www.youtube.com/watch?v=kJRxnSzQA6k. If you need further assistance, feel free to contact us, and we’d be happy to assist with detailed instructions.

Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore solutions and ensure we address your concerns properly. We value your input and are committed to providing support for all of our customers. ^Juvy

Hi, there. Thanks for sharing your feedback with us. We understand your concern about the LG Wash Combo (WM6998HBA) model. We strive to provide high-quality products and ensure a smooth experience. To help with the shaking, it might be a good idea to check if the washer is leveled properly and that all four feet are snug against the floor. Also, maybe try reducing the load size a bit, since overloading can sometimes cause instability. If you haven't already, it may also help to ensure that the shipping bolts have been removed (if applicable) and that the machine is securely placed on a solid surface.

If it’s taking a while to wash and dry, you can check out this link for some tips: https://www.youtube.com/watch?v=y6ZpcvjFcvo. For other common questions, our general usage instructions could be really helpful in making sure everything runs smoothly. You can find the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.


Feel free to send us a private message on social media @LGUSSupport anytime; we’d love to help you out further and explore some solutions together. Thanks again for your feedback and for being patient with us! ^Juvy

Hi, Tammy. Thank you for sharing your experience with us. We understand how important it is to have a washer and dryer that fits the needs of a large family. The LG Wash Combo (WM6998HBA) model is a combination unit designed for smaller loads, which may not be ideal for larger households. For better drying performance, we recommend ensuring loads are not overpacked and using the appropriate drying cycle for your fabrics. For additional help, you may visit https://www.youtube.com/watch?v=y6ZpcvjFcvo.

If the drying performance remains an issue, we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore potential solutions to improve your experience.

We appreciate your feedback and look forward to assisting you. ^Juvy

Hi, Jason. Thank you so much for taking the time to review the LG Wash Combo (WM6998HBA) model. We're sorry to hear about the issue you experienced with the unit. We strive to provide reliable, high-quality products that meet our customer's needs and expectations. To obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-washcombo-problems-with-drying-performance--20153696884145. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hello, SharonP.
First and foremost, we want to acknowledge your frustration and disappointment. No one likes feeling this way, especially due to a product they invested in. We are genuinely sorry that you've had to experience this with the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA.
The advertised "Wash and Dry in 2 Hours in This LG WashCombo™ All-in-One" is based on independent testing in Wash+Dry cycle with Dryer on Energy Saver mode, 10 lb. DOE (Department of Energy) standard load (October 2023). Cycle times may vary depending on load type/weight.
Regularly cleaning the ezLintFilter is key to an optimal drying performance, and we recommend cleaning it after every cycle and checking the drain pump filter for any foreign objects and removing any residue...^Ivan.

Hi, there. Thank you for sharing your experience with us. We understand your concern about having your LG Wash Combo (WM6998HBA) model malfunction after only two months of use, and even more so with the challenges you're facing in trying to resolve the situation. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. We want to assist you in getting this sorted. For a range of common concerns, we recommend reviewing our general usage instructions to help ensure optimal performance. Please check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.

We suggest to escalate the issue with our customer service team. Please send us a private message on social media @LGUSSupport, and our team will work directly with you to explore all options and provide the resolution you deserve. ^Juvy

Hi, Sarah. Thank you for taking the time to review the LG Wash Combo (WM6998HBA) model. We understand your concern about the lint filter jammed up and couldn't be removed without breaking it, as well as the poor drying performance of the unit. We strive to provide high-quality products that meet our customer's needs. You may visit https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, there. Thank you for sharing your feedback on the LG Wash Combo (WM6998HBA) model. We understand your concern about your unit's drying performance. We strive to provide reliable, high-quality products that meet our customer's needs and expectations. You may visit https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hi there! Thank you for sharing your experience with us. We understand that it can be challenging when laundry isn't drying properly. It sounds like you've been going through quite a process with your load.

We would like to assist you further in resolving the issue you're experiencing with your LG Washer/Dryer Combo (model WM6998HBA). Based on your description, there could be a few factors contributing to the drying performance. We recommend checking a couple of things:

Inlet Valves and Water Hoses: Ensure that the water valve is fully opened and that the hoses are not kinked or bent. This can affect the proper functioning of the unit.
Drain Filter: It's essential to clean the drain filter to ensure proper drainage, which plays a role in drying. You can follow these steps to clean the filter:
Open the cover at the lower left side of the unit.
Pull out the residual water hose and drain any water into a mop or basin.
Once the water is drained, turn the large cap left to disassemble and clean the filter under running water.
Reassemble and close the cap securely.
LG Washer / Dryer Combo – Troubleshooting Poor Drying - https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691
If these steps don't resolve the issue, please send us a private message on Social Media @LGUSSupport. Our team will be happy to assist you with further troubleshooting.

We appreciate your patience, and we're here to help you get this sorted out! —Renzo

Hi, Denise. Thank you for reaching out. We understand how important it is for your LG WashCombo (WM6998HBA) model to perform reliably, especially after just a few months of use. Let’s help get things back on track. If your unit has stopped working, we recommend first unplugging it for 60 seconds and then plugging it back in to reset the system. Also, ensure the door is fully closed and the control panel is responsive. For a range of common concerns, we recommend also reviewing our general usage instructions to help achieve optimal performance. Please check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6. If you need further assistance or would like help with your warranty service, please email us at lgdigitalcare@lg.sprinklrsupport.com, and we’ll be happy to assist you directly. ^Juvy

Hi, Ernesto. Thank you for sharing your experience with us. We understand your concern about experiencing such long cycle times with your LG Wash Combo (WM6998HBA) model. We strive to provide high-quality products and ensure a smooth experience. Long cycle times can sometimes occur due to settings, load size, or even a potential issue with the machine. Here’s a quick troubleshooting step to try: If you're using a heavy-duty cycle or deep clean setting, these can take longer. Try switching to a quicker wash cycle like the Normal or Speed Wash to reduce cycle time. Overloading the washer can also cause longer wash times. Make sure the drum isn't too packed, as this can slow the cycle down significantly. Sometimes, slow water flow can extend cycle times. Make sure the water inlet hoses are properly connected and not kinked or clogged. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-front-load-washing-machine-cycles-and-options--1337797444134. If these steps don't help, it could indicate an underlying issue that requires further attention. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to guide you through additional troubleshooting or assist with any warranty concerns. ^Juvy