Customer Ratings & Reviews
- Model:
- WM6998HVA
- SKU:
- 6568165
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 3.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Customers are saying
Customers frequently mention the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. The large capacity and cleaning performance are also appreciated by users. However, some customers have expressed concerns regarding the extended dry times and an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
Don't do it!!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is trash. It started to malfunction about two months in. It has been less then a year and i cant evn use it it is locked with water and clothes inside. It wont drain the whole experience with LG has solidified that i will never buy LG again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nichole. Thank you for sharing your feedback with us. We understand your concern about the issues you're facing with your LG Wash Combo (WM6998HBA) model, especially the drainage problem and the locked clothes inside. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Try resetting the washer by turning it off, unplugging it for 1-2 minutes, and then plugging it back in.
Check the drain hose for any blockages that could prevent proper drainage. Make sure to double check the filter in the bottom of the front panel as it could still be clogged. For more help, you may visit https://www.youtube.com/watch?v=kJRxnSzQA6k. For a range of common concerns, we recommend reviewing as well our general usage instructions to help ensure optimal performance. Please check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6. If you’re still unable to resolve the issue, we recommend reaching out to our team via private message on social media @LGUSSupport, so we can arrange for a technician to assist with resolving the issue. ^Juvy
Returned after single use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. Took 5.5 hours to do one load of laundry.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Shipley.
We are sorry to hear that you were not satisfied with your purchase of the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA, and that it did not meet your expectations.
Cycle times may vary depending on load type/weight.
The advertised Wash and Dry in 2 hours is based on independent testing in Wash+Dry cycle with the Dryer on Energy Saver mode, 10 lb. DOE (Department of Energy) standard load (October 2023)...^Ivan
Does not dry
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not sry clothes aftera few uses. The condenser clogs with lint and you need to vaccum it to get it to even get your clothes damp dry instead of soaking wet. The other reviews are spot on….
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Adam. Thank you for sharing your experience with us. We understand your situation with the WM6998HBA washer/dryer combo, and we’re sorry to hear that you're having trouble with drying performance. We truly appreciate your feedback and would like to assist you in resolving this.
Inadequate drying can be caused by a few things, such as a clogged drain filter, poor water supply, or an issue with the load size. To start troubleshooting:
Check the Inlet Valves and Water Hoses: Ensure the water valve is fully opened and the hoses are not kinked or bent. This ensures an adequate water supply for the drying process.
Clean the Drain Filter: The condenser can get clogged with lint, affecting the drying performance. We recommend cleaning the drain filter located at the lower left side of the front of the unit. You can follow the steps to remove the cap, drain any residual water, and clean the filter with running water.
If you’ve already tried these steps and the issue persists, please send us a private message on Social Media @LGUSSupport, and our team will be happy to guide you through additional troubleshooting or arrange for further service if needed.
LG Washer / Dryer Combo – Troubleshooting Poor Drying - https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691
We understand how important it is to have a fully functioning washer/dryer combo, and we’re here to support you. Thank you for sharing, and we look forward to assisting you further!
—Renzo
Horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Applicance took too long to complete a washer/dryer cycle. One load of clothes took 4.5 hours
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you taking the time to review the LG Wash Combo (WM6998HBA) model. We regret any inconvenience you experienced with the washer/dryer cycle taking longer than expected. We understand how frustrating it can be when a product doesn't meet your needs in terms of efficiency and time-saving. We aim to provide appliances that make everyday tasks easier and more convenient; unfortunately, this was not your experience. We're here to help you fix the issue promptly. Please visit this link: https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit-CT10000012-1337785583277. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Unable to rate wath do not have Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was supposed to be delivered on Apr 11, but it was unavailable and reschedule to Apr 19. I do not have an item to rate and so far my customer experience has been subpar.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ben. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We understand your concern about dealing with a delayed delivery, especially when you're eagerly awaiting your new washer. We strive to provide high-quality products that exceed our customer's needs and expectations.
We want to ensure you receive your unit as soon as possible. If the delivery is still pending, we recommend contacting Best Buy customer service at 888-237-8289 directly to confirm the rescheduled delivery date or explore options for expediting the process. We’re committed to improving your experience and ensuring you're completely satisfied with your purchase.
Please send us a private message on social media @LGUSSupport, and we’ll be more than happy to assist with any further inquiries or updates. ^Juvy
5 months and I am stock with it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst washer/dryer I have ever bought and I love LG but this is garbage and I have 2 of them and since the first week they have never worked properly
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Edward. Thank you for sharing your feedback on the LG Wash Combo (WM6998HBA) model. We understand your concern about having trouble with both units, especially since you've been a fan of LG. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
Since you mentioned that the units haven't worked properly since the first week, we recommend checking a few things:
Ensure the washer is properly balanced to prevent any issues during the spin cycle.
Check for clogs or blockages in the drain system and make sure the filters are clean. This can sometimes affect performance.
Resetting the unit by unplugging it for a few minutes may help resolve some minor software glitches. For a range of common concerns, we recommend reviewing our general usage instructions to help ensure optimal performance. Please check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.
Please send us a private message on social media @LGUSSupport, and we’ll be more than happy to assist you further. We want to ensure your unit is functioning as expected and will help explore any possible solutions. ^Juvy
does not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesnt work at all. geek squad we purchased doesnt help either. its been 2 months of working with the manufacture and still no washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jessica. Thank you for sharing your experience with us. We understand your concern about having your LG Wash Combo (WM6998HBA) model not working, especially after two months of waiting and no resolution. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
As a troubleshooting step, we recommend checking if the washer is properly connected to both power and water supply. Additionally, ensure the door is securely closed, as many washers won’t start if the door is not properly latched. For a range of common concerns, we recommend reviewing our general usage instructions to help ensure optimal performance. Please check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you directly and work on resolving this issue. We truly appreciate your patience and are committed to helping you get this sorted out as soon as possible. ^Juvy
Washer combo stinks
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchesed alot of lg products from tvs to appliances and this has been the worse product from them i have ever seen i wish i would purchased the ge one
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand that you’ve been facing issues with odor in your LG 5.0 Cu. Ft. All-in-One Washer/Dryer (WM6998HBA). We want to make sure this is resolved and your experience improves.
Odors in the washer can often be caused by a clogged drain pump filter, which may prevent proper drainage and leave water in the drum, leading to unpleasant smells over time. Another possible cause is improper detergent usage or neglecting regular maintenance.
To resolve this issue, we recommend checking and cleaning the drain pump filter regularly. Additionally, ensure you're using the recommended amount of detergent and following the guidelines for your washer. You can find more detailed steps to help with odor and buildup here.
LG Washer - Troubleshooting Odor / Buildup - https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your patience and hope to help improve your experience with this product.
—Renzo
Don't waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage! On average it take 4+ hours to wash and dry a load. Cloths come out wrinkled to the point you can hardly iron them out. Don't wast you money on this unit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We are truly sorry to hear about your frustrating experience with the washing and drying features of your LG unit. We understand how inconvenient it must be to spend so much time on laundry only to have wrinkled clothes as a result. Your feedback is important to us and we will certainly share it with our team for further investigation. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Best machine ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is excellent. I highly recommend it. It makes life so much easier. I washed my two king-size comforters, and it washed and dried them perfectly. I absolutely loved this purchase—I have no regrets—and if you have any doubts: don't! Buy it; it makes a huge difference in your life.
I would recommend this to a friendDon’t buy this for any reason
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid this at all costs it takes forever to be delivered
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We apologize for the delays in the delivery of your product. We understand how frustrating it can be to wait for your purchase to arrive. Kindly coordinate with the dealer where you'll buy your LG appliance. In your case, on BestBuy. ^Cris
All in one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Energy efficient and space saving. Cycles have to be adjusted for best usage with each wash load. Overall good product for small to medium wash loads
I would recommend this to a friendEfficient and easy way to add laundry to anywhere
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit Jan 2025, and have been using it about 2 months so far. So far the unit is phenomenal. I chose the LG over the GE because of size and weight, the unit needing to go into my master bedroom closet on a second floor. I didn't like the layout/look/operation of the Samsung Bespoke all-in-one, either. The convenience of being able to do laundry in the same closet where I keep my clothes has been a life changer. Twice a week just throw my clothes in and press the button, that's about it. As per other reviews, it does have a bit of a burning rubber smell for the first week or two of use.. it wasn't awful, but it was present. A couple months in that smell is mostly gone. It does a good job drying using the 'automatic AI wash' option, and most loads usually take about 3 hours. I've run bed sheets and heavier blankets and do find it gets them 'mostly' dry, so I usually run a second dry cycle if I'm running a load of heavy blankets. Cleaning the lint filter is easy, and I pull and extra lint/hair I find in the front seal out between cycles as well. I've cleaned the water lint trap on the bottom front of the machine once, and after 2 months of use it had some hair trapped, but not much. Worth noting for lint/hair that we have 4 cats, so the laundry does tend to go in hairy. A major recommendation that I feel everyone should get for this unit is the secondary 'condenser filter' that gets installed after the removable lint trap. It is part# AAA76553280 on LG's website for order, and it does catch some lint on every cycle.. lint that would normally be caught in the condenser, and thus slowly clog it up and make it dry less efficiently. It's worth it! Two months in my condenser doesn't appear to have any hair/lint building up on it. So far the unit it great. If it remains working well it'll stay as a 5 star review from me. I haven't touched my basement laundry set since I got this. I have been officially spoiled and want a laundry machine in the same room as my clothes in any house I live at from here on!
I would recommend this to a friendGreat for smaller spaces and unconventional setups
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, its been very convenient being able to put clothes in and come back when they are cleaned and dry without having to switch them over. dry times are a little long but it takes a standard 120v plug so cant expect it to keep up with ones that take 240v.
I would recommend this to a friendHorrible LG Customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lint accumulates on the rubber ring which get on to the clean cloths while removing them. LG customer service is all outsourced, so it takes hours to get thru the army of offshore gatekeepers that love to apologize but don't get anything done. I am day 3 of trying to get someone that understands the issue of lint in the rubber ring, not sure if its a language issue or they just dont want to work. now sure how lint on rubber seal translates to an error code Least to say, LG support is very bad. Be cautious buying this as you will be SOL to get any service. Few things about the combo: 5.0 CU Capacity- Half that, if you put anything more then half a laundry load, it will be stuck at 6 minutes remaining for hours. Estimated time: Double it. Ease of the overall concept is amazing, execution needs a bit of work and Customer service needs to do a better job for a $2000
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Wash Combo (WM6998HBA) model. We understand your concern about dealing with lint accumulation on the rubber ring and the challenges you've faced with our customer service. Your feedback is valuable, and we appreciate you highlighting these issues. we aim to offer great products and services to ensure a smooth experience. To address the lint accumulation, a helpful step is to regularly clean the rubber seal by wiping it down with a damp cloth after each use. This can prevent lint from transferring onto your clean clothes. Additionally, checking the lint filter to ensure it’s clear can also help maintain optimal performance. For more help, visit https://www.lg.com/us/support/help-library/combo-unit-lint-issues--1337695812363. We’re committed to improving your experience. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you in resolving these concerns. Your satisfaction is important to us, and we want to ensure you receive the support you need. ^Juvy
Over all great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I give it 4 stars due to a couple of nuisances but over all …Awesome appliance! Takes alot of loads to remove the harsh rubber smell from the inside in the beginning. I recommend to do multiple tub cleans. Lent also gets trapped in the rubber and not in the lent tray -___-.. Overall, It is a convenient appliance due to the app and only having to vist your laundry room once until the laundry is done. Take the time to learn it and find out if its right for you!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We appreciate your honest feedback and are glad to hear that you find our appliance to be awesome overall. We understand that the initial rubber smell and lint accumulation can be inconvenient, but we're happy to hear that multiple tub cleans have helped. Your recommendation to take the time to learn about the appliance and discover if it suits your needs is great advice. We're pleased that the convenience of our appliance, including the app functionality, has made your laundry routine easier. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing LG. ^Cris.
Great concept, design flaws flooded my house
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially loved the unit. So long as you recognize that you have to do laundry differently, it could be great. After 3 months, however, the unit flooded my laundry room. There is a design flaw LG has yet to acknowledge. Short version, water enters the tub via the detergent dispenser. There is a p trap style rubber pipe connecting the two. At the tub interface, there is a cone shaped piece that has very small openings for water to enter the machine. Mine clogged with lint, so all the water trying to go into the tub instead came out the detergent drawer. There is NO REASONABLE way to inspect or clean this part. You have to fully disassemble the machine to access. The only warning youll get that its clogged is a gigantic leak. LG says that lint shouldnt get there. Well, even though i clean every filter religiously, wipe down the entire unit after each load, it did. And im sure it will happen again. Other problems have cropped up too. Specifically the countdown timer gets stuck. Laundry that is dry will continue to dry. For hours. 2, 4, 6+ overdrying clothes, using a lot of electricity, and making the machine very hot. Lastly, the need to remove parts to clean lint off the condenser fins at least every other week is another minor design fail. DEFINITELY buy the extended warranty on this one, if you buy the unit at all. Hopefully theyll adress these design issues via service bulletins soon.
No, I would not recommend this to a friendWasher/dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works! Great! Washes are great. Dried need time! Other than that you get what you paid for
I would recommend this to a friendlove but....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely for lighter loads but also if you have hairy dogs i do not reccomend - I have huskies and afyer every 3 or so loads its saying its clogged and i have to drain it which can be a bit hideous since its at the very bottom and you have to hold the tube into bottle laying flat on ground and let me tell you its a whole lot of water ! Once the majority of water has stopped you remove the core and the clog takes about 20 or so min . This is a great machine for someone who can do small loads daily it takes about 3-4 hrs for a full cycle wash and dry . But has disadvantages when it comes to pets or probably even certain job styles clothing that will make clogs happen ....
I would recommend this to a friendBest washer ever.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just love my washer/dryer combo. I was very worried after reading some reviews,but its the best purchace ive ever bought in appliances. The delivery staff were amazing and answered all my questions.
I would recommend this to a friend