Customer Ratings & Reviews
- Model:
- WM6998HVA
- SKU:
- 6568165
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 3.7 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. Users appreciate its large capacity, cleaning performance, and convenient size as a washer/dryer combo. However, some customers have concerns regarding the extended dry times and some report an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
Not as good as seperates
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I repair appliances for a living and its always better to have separate units for better performance. This ahould only be used if space/ventilation is an issue.
No, I would not recommend this to a friendSweet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! It spins so fast, you have to peel your cloths from the drum before drying. All in one. Pretty cool!
I would recommend this to a friend- Cons mentioned:Dry time
9hrs for one load
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really had high hopes for this machine since my machine is in the basement. I was super excited to get this machine. But after doing two loads, the frustration level is at the highest. It took 9hrs for one load! The clothes came out completely wrinkled to the point they could not even be ironed. I had to rewash it and then dry on a rack. 9hrs for one load is just ridicules. I cannot wait to return it. So disappointed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I can understand your disappointment and frustration with the performance of the machine. We apologize for the inconvenience this has caused you. It's important to us that our customers are satisfied with their LG products, and we will definitely bring your concerns to our team for further review. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Its nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what i want it too, however a better user manual due to all the options would be nice
I would recommend this to a friend- Cons mentioned:Dry time
3.0 hours for 1 load
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not tech savy so lots of problems!!! 3.0 hours to wash 1 load that crazy. Having it picked up Saturday! Great Idea but running on 110v will drive your electric bill out of sight!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Richard. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We understand how overwhelming it can be to deal with appliance settings, especially when it affects your time and energy costs. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. we recommend checking if you’re using the appropriate cycle settings for your load type. Some cycles, like heavy-duty or eco modes, can take longer. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-front-load-washing-machine-cycles-and-options--1337797444134. If you’re looking for alternatives, we’re here to help. Please feel free to send us a private message on social media @LGUSSupport, and our team will be happy to assist you with any questions or concerns.
Thank you for your understanding, and we hope to improve your experience moving forward. ^Juvy
- Cons mentioned:Dry time
Lyle S.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. We wanted to return but they only give you two weeks' time to return. We were on vacation the week after we device was delivered. The first one that was sent was dented and had to be reorder. The drying time is triple what another dryer takes.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Wash Combo (WM6998HBA) model. We understand the importance of receiving timely and effective assistance, especially when facing appliance issues. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We take your feedback seriously and will review our processes to ensure that such incidents are addressed promptly and effectively in the future. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Sorriest Maching/drying machine ever Made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a profile for around 6 months and it just stopped working. We tried a new heating element still wouldn’t stop. It is now sitting in my living room waiting for a repairman to come fix it or to take it to the dump. I got the GE stackable set and they work like a charm. I would highly recommend NOT getting a profile .
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand that you've had ongoing issues with your WM6998HBA washer and that it has led to significant inconvenience.
Since you've already tried replacing the heating element without success, it's important to ensure that the issue is not related to other components like the control board or sensors. If the washer is still not functioning correctly, it may require a more in-depth inspection by a professional.
We understand your situation and would like to assist you further. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions or expedite the repair process. We appreciate your patience. —Renzo
LG washer/dryer combo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love it have had it for roughly a month no complaints
I would recommend this to a friendNot worth buying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Leaking out of detergent drawer after 4 months what a waste.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Wilfrido. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We understand how concerning it is to encounter leaks from the detergent drawer, especially after just a few months of use. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To help address this issue, please try the following troubleshooting steps: Check the detergent type and amount. Ensure you are using high-efficiency (HE) detergent and not exceeding the recommended amount, as overfilling can cause overflow.
Inspect the drawer for blockages. Remove the detergent drawer and rinse thoroughly under warm water to clear any detergent buildup. Check the compartment for obstructions.
Ensure proper placement. Ensure the detergent drawer is fully closed and seated correctly after adding detergent.
Clean the water inlet and nozzles. Sometimes, residue can block the water flow. A quick clean of the nozzles located above the drawer can help. For additional help, you may visit youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.
If the issue persists, we’d love to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to guide you or arrange for service if necessary.
We appreciate your patience and are committed to resolving this for you. ^Juvy