Customer Ratings & Reviews
- Model:
- WM6998HVA
- |
- SKU:
- 6568165
Customer reviews
Rating 4 out of 5 stars with 521 reviews
(521 customer reviews)Rating by feature
- Capacity4.6
Rating 4.6 out of 5 stars
- Dry Time3.7
Rating 3.7 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. Users appreciate its large capacity, cleaning performance, and convenient size as a washer/dryer combo. However, some customers have concerns regarding the extended dry times and some report an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
My lg washer/dryer combo!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new lg washer/dryer combo. It is the most modern system I’ve ever seen. It makes laundry day not much of a chore. I would highly recommend this machine to anyone looking for a new machine.
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
I would recommend this to a friendRated 5 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer dryer combo is awesome i love the ai function ive had it for 2 months
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
I would recommend this to a friendRated 5 out of 5 stars
LG combo washer and dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Best thing is not standing and waiting to switch the laundry. App signals when it’s done. So far it’s the best thing for laundry!
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
I would recommend this to a friendRated 5 out of 5 stars
all in one
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this washer and dryer. It works well and dries well. nice for condo living.
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
I would recommend this to a friendRated 5 out of 5 stars
LG washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice great washer ! Fast at washing and has plenty of options to choose good on saving detergents.
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
I would recommend this to a friend- Cons mentioned:Dry time
Rated 1 out of 5 stars
AVOID THIS PRODUCT LIKE THE PLAGUE
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks all over the floor and doesn't dry clothes. Stay away! I really wanted to like this machine but it is a disaster.
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anon. Thank you for sharing your feedback. We understand your concern about dealing with water leaks and drying issues on the LG Wash Combo (WM6998HBA) model. We strive to provide reliable, high-quality products and ensure a smooth and seamless experience. For the water leak, we recommend checking the door seal to ensure it's fully intact and clean, as any gaps or dirt can lead to leaks during the wash cycle. As for the drying issue, if you’re using the steam or drying settings, try adjusting the load size and balance, as this can sometimes affect drying performance. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691.
We’d love to help you get this resolved as quickly as possible! Please send us a private message on social media @LGUSSupport, and our team will be happy to guide you through more specific troubleshooting steps or arrange for further assistance.
We truly appreciate your patience, and we’re committed to making this right for you. ^Juvy
Rated 5 out of 5 stars
GAME CHANGER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a game changing home applience. Installation cannot be easier an outlet and a drainage hose.
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
I would recommend this to a friendRated 5 out of 5 stars
Lg washer dryer open box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my new lg washer dryer combo unit i got open box from bestbuy.
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
I would recommend this to a friendRated 5 out of 5 stars
Washer/Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good machine, wash great, Dry heat and not make a noise
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
I would recommend this to a friendRated 1 out of 5 stars
Very Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed in this machine, I have all LG products and this did not stand up to their quality Flooded my laundry room 6 times, destroyed some clothing
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cathy. Thank you for sharing your experience with us. We completely understand your concern about experienced flooding and damage to your clothing. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. We want to help you get this resolved. One step you can try is ensuring that the drain hose is properly connected and not kinked, as this can sometimes cause flooding issues. For more help, you may visit the following links: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448 and outube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6 .
If the issue continues, please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and explore possible solutions.
We value your feedback and are here to help you through this. ^Juvy
Rated 1 out of 5 stars
LG 5.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pedestal arrived two weeks late along with the washer. The washer got damaged at the warehouse so now I have to wait another week. I am not satisfied at all.!!!!
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bob. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We understand your concern about the delay and damage, especially when you're eager to start using your new appliance. We're here to help make things smoother for you.
In the meantime, it might be a good idea to reach out to Best Buy customer service at 888-237-8289. They can help you confirm the delivery schedule and check on the pedestal installation when it arrives, so everything's ready for your washer once the replacement gets there.
We really want to help you out with this! Feel free to send us a private message on social media @LGUSSupport, and our team will be happy to look into some solutions for you. We truly appreciate your patience and feedback. ^Juvy
- Pros mentioned:Cleaning performance, Energy efficiencyCons mentioned:Dry time
Rated 5 out of 5 stars
Love my LG All-In-One Laundry machine!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having done extensive research prior to purchase, I felt prepared to make the transition to this highly energy efficient washer dryer combo. My apartment doesn’t have 220v available for vented dryers, nor vents and is quite small already, so an all-in-one ventless design that plugs into 110v is very appealing. Per all the research & reading / watching reviews, I know to clean out all the lint every cycle and drain any water in the condenser reservoir. The dryer acts like a dehumidifier and removes water through the drain hose as well as a reservoir that catches the cooled steam water. Just like the reviews say, the clothes are slightly damp but a literal **shake** and the dampness evaporates. Not hot, arid, crispy-dry like vented 220v heated dryers, but the $aving$ in energy bills is well worth it to me, and I'm thinking of getting a small drying rack. The ease of washing / drying is a dream come true. I add detergent into the reservoir and the machine uses as much as the load needs. I ran 3/8" DISHWASHER lines from under my kitchen sink for the Hot / Cold water intake with T-splitter adapters and it works GREAT! We wash a lot of laundry with a big family and small children and hairy dog. I think I'm going to shake the extra dust / dirt out before washing just to be kinder to the machine, but the clothes go in dirty and come out clean and dry. If still too damp, I run dry cycle again or don't load so full. I am looking forward to many happy years of laundry ease with this lovely machine.
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
I would recommend this to a friend - Pros mentioned:Capacity, Energy efficiency, Noise levelCons mentioned:Dry time
Rated 5 out of 5 stars
I like it better than separate washer/dryers.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is bigger and faster than previous combo units. Has a detergent reservoir, too, so you don't have to pour a shot each time. The app works, it's quiet, very efficient - I'm impressed. It doesn't dry like a gas dryer, but IMO not having to transfer more than offsets that.
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
I would recommend this to a friend - Pros mentioned:Cleaning performance, Energy efficiencyCons mentioned:Dry time
Rated 4 out of 5 stars
Lg all in one set and forget
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer and dryer combo is nice for saving space and for a small household the abilities are good enough. Only had trouble drying our comforter fully in one session, needed to dry it twice. Clothes and sheets and towels get clean and it does not heat your laundry as hot as usual dryer which will extend the life of your clothes.
I would recommend this to a friend - Cons mentioned:Dry time
Rated 4 out of 5 stars
Nice work, LG!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First few months i was in love with it! The app syncs and works well plus has cool features. My biggest critique clothes is still a little wet/damp and I’ll have to throw it in another dry cycle. I’m not loading more than half! I will also say you do have to upkeep and stick with the maintenance on time… clean the lint filter after 1-2 cycles and empty the drain pump once a month as well as a tub clean. I’ve had mine for ten months and have recently had a bad build up of lint (wasn’t cleaning it out as I should of), after doing a few days/weeks of digging on Reddit and LG related help that I could find. I found that the condenser filter gets buildup as well. They made a new part for that piece that’s suppose to work better and help with lint, and since I bought before Jan 31 2025 I get it free! I would have liked a longer drain hose for the drain pump and more instructions or trouble shooting advice on the pamphlet it came with, there is lots of guidance and general knowledge on the app and online for those wondering. Overall good product, I like it better than the older version of the LG 2 and 1 washer dryer combo.
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
I would recommend this to a friend - Cons mentioned:Dry time
Rated 4 out of 5 stars
Works well, and is very practical
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No regrets so far! This machine works really well for me. I do all our laundry (4 people family) over the weekends. Usually 2 loads per day during daytime and I always do the heavier loads (towels and bedding) over night. All loads run during the hours when our electricity rate is the cheapest. So far, never had any issues. Yes, sure drying times are quite long for heavy items, but I have never woke up to unfinished loads. And, honestly, I almost never take damp or moist items out of the machine. Exceptions being very heavy and thick blankets or duvets, which I just leave outside to air dry for a few minutes. Only con imo is the maintenance. You need to clean the mesh filter after every load, which is easy. But after every 30 loads, after running the Tube Clean cycle, I have to disassemble a piece of the filter housing to do a through cleaning, including the fins on the evaporator, which always accumulate some lint. The advertised “self cleaning” is poorly designed and doesn’t really do anything. But other than that, this machine works very well for my use case. I would give it 5 stars if the mesh filter was more efficective in preventing lint from passing through into the coils and the “self cleaning” solution actually worked.
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
I would recommend this to a friend - Pros mentioned:Capacity, Cleaning performance, Noise level
Rated 5 out of 5 stars
If you don’t have one get one !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it !!! I was stuck between this combo or the Samsung and i’m so glad i choose this one ! i have had it now for close to 2 months and it’s great my clothes come out clean and smelling amazing ! it’s quiet i am able to do a load a night or while i’m at work the machine has saved me so much time and money ! Its huge !!! I am able to wash my queen size bed set ! love that you don’t have to add detergent each wash making it so much easier to throw in a load when in a rush as a single mother of 2 going through potty training lol i strongly recommend this combo ! my first big purchase and it was the best decision i could’ve made i'm grateful ! I truly thank god my laundromat days are over
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
I would recommend this to a friend - Cons mentioned:Dry time
Rated 4 out of 5 stars
Nice unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice machine, getting used to it, but it does take a little longer to dry sometimes. And I have pets, it doesn’t really catch the fur on clothes, come out needing to use a lint brush to clean it. But I do like that I put the clothes in and it does everything on its own. And it’s a lot smaller that the last stackable I had. And it uses less power which saves money
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
I would recommend this to a friend - Pros mentioned:Capacity, Energy efficiencyCons mentioned:Dry time
Rated 5 out of 5 stars
10 out of 10 recommend! Best purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two months into use and this thing is perfect. No more moving laundry from washer to dryer. No more planning your life around when the washer will finish so you clothes don't sit around wet. I was hesitant to buy this given the mixed reviews, we could not be happier with it. Hands down one of the best purchases we've ever made. The folks who are having problems with it, are likely not following instruction. We purchased an open box and immediately realized why someone returned it. They were not cleaning the filter every time and some lint gets past the filter into the coils. Removed a few screws and cleaned the coils and it's been perfect since the first use. We go clean the filter and every 10 washers or so, we rinse the filter in hot water. Using 110v instead of 220v saves electricity. Not having to deal with cleaning the dryer vent is a huge plus. We recommend this 10 out of 10! We love it so much that we are considering getting another one.
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
I would recommend this to a friend - Pros mentioned:Capacity, Ease of useCons mentioned:Dry time
Rated 5 out of 5 stars
No more forgotten stinky wet laundry
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned the washer/dryer combo now for 6 months. I’m in love. I had issues with drying and some water leaking. This was a user error and Not a product problem. Customer service was fantastic. They walked me through a check off list as to what could be the issue. I wasn’t rinsing the strainer thing on top. Worked perfect after that. It’s easy to clean. I’m not finding issues with my clothes feeling damp and I don’t feel dry time is long. The unit will give you reminders for maintenance, which is nice so everything will continue to work properly. Love how compact everything is, while still being able to wash a super fluffy comforter or large load of towels without any issues. I have not linked this to my phone and tried any of it’s features
This review is from LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump - Black Steel
I would recommend this to a friend















































