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Customer Ratings & Reviews

Your price for this item is $2,099.99
The comparable value price is $3,299.99

Customer reviews

Rating 4 out of 5 stars with 549 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.6 out of 5 stars

  • Dry Time

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. The large capacity and cleaning performance are also appreciated by users. However, some customers have expressed concerns regarding the extended dry times and an unpleasant smell after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 549 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Worth the money

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this dishwasher overall. It cleans dishes really well and dries them almost perfectly—no puddles, barely any spots, and rarely any leftover food. The only issue I have is loading it—I still haven’t figured out the best way to arrange everything, but that might just be me. The only real downside is that even the quickest cycle takes at least 2 hours to fully wash and dry, which feels long sometimes. Still, it does an excellent job and makes life a lot easier.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 3 out of 5 stars

    Works great, until it doesn't!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit works great, until it doesn't. We purchased this until in March of 2024. About two weeks after delivery the hot water connection began leaking. LG sent out a subcontractor tech person and he replaced the plastic valve. After this repair, the machine never worked quit the same with drying times taking about 30 minutes longer. We thought that maybe the machine was adjusted and this was normal. It washes and drys quite well, but it's not the dry you are used to getting with a normal dryer. For us, a towel wash/dry cycle was about 3.5 hours and sometimes we would have to add an extra 30 minutes to the dry cycle. Around the end of July 2024, the until started leaving clothes damp. By mid August, the unit started leaving clothes wet. They drying stopped working completely. LG sent a company tech out this time and he spent half the time trying to tell us what we were doing wrong. They started on the filter clean outs (there are 3). I explained that I watched all of the training videos and clean one filter out everytime we wash and the others I clean about once a month. Then they dried some clothes and tried to make us think, (oh looks it's drying some) Not a chance. Then he blew the drain line out and said, (that was your problem) After 3 hours he left and told us to test it over the weekend. We did. A load of towels took 9 hours to wash and dry and were still a little damp. We called back. Nothing. Still nothing. LG ghosted us. Terrible customer service. Not to mention when they come out, they won't move your washer or dryer, you have to do it yourself or hire a third party. Unbelievable. Like I said, you purchase this unit at your own risk. It's a great thing to wash and dry without having to move clothes around, but that's it it works more than 5 months. Best Buy stepped in and has replaced this unit for us with whatever we wanted. We went back with a traditional washer and separate dryer. Thank you Best Buy! LG can take a hike!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works pretty good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some people have drying problems I did at first I think it was the drain hose. You can’t put it too far in just a few inches the installer put it in about a foot did not dry on clothes very well drying times I pulled a drain pipe up and put it on hot wash and it dries the clothes now, I’m still playing with it to make sure one cancels the other one out. I heard if you use too much cold water that will play part to in drying.time

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Thank you for sharing your experience. I'm sorry to hear that you have been experiencing drying problems with your dryer. It sounds like you have been troubleshooting and trying different methods to improve the drying performance. Thank you for sharing your experience with us, we will take this feedback into consideration to help improve the overall functionality of our products. Don't hesitate to reach out if you need further assistance or have any questions. ^Cris LG

  • Cons mentioned:
    Dry time

    Rated 4 out of 5 stars

    LG Washer/Dryer Combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the LG washer/dryer combo for space reasons and curiosity of the newer technology. I preface this by saying I am a huge fan of LG, and I do prefer gas dryers over electric, but I am not opposed to this ventless, electric machine. You do have to be open minded and know you cannot compare it to a past washer and dryer experience. It’s technology either works for you or it doesn’t. I love the flexibility. Does the cycle time of washing and drying take longer? Yes, in most cases…but I am ok with that. It is true - lint can accumulate in the rubber ring. It is t a lot, and I just wipe it down with a damp cloth to collect it. I do love not having to add laundry soap and softener for each load - the auto dispensing is a nice feature. So far, so good. Time will tell.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Loving it so far!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as this was installed I started testing. I did a load that I let go through the wash/dry auto cycle. I did the load in normal time. I did a load of towels, set it for wash only because I wanted to see how damp they were after spinning. They were nearly dry. When I set the dry cycle, it evaluated the load and began to dry. They were done in normal time. I think the issue is that you can set the " spin" cycle to different levels. The higher the spin, the less damp and quicker to dry. I did this for my heavier loads, even washed a Ruggable rug. No issues at all and I love having the extra space in my small laundry room.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, no complaints. You have to be prepared that it is different and longer end-to-end cycles, but there is no human action required in the middle and different isn't bad. When you consider how long you might leave laundry in the washer before moving to the dryer, is it really all that much longer? My thought process is I could easily do 14 loads of laundry without it causing any issue, one each night and one to start each day. I don't even come close to that so have absolutely no problem with the longer dry times , which is the complaint I saw most often made by others.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your positive experience with us. We appreciate your understanding of the longer end-to-end cycles of our products and how it may differ from traditional machines. We are glad to hear that you are satisfied with the performance of your LG washer and dryer, and that the extended cycle times have not posed any inconvenience to your laundry routine. Your feedback is valuable to us and we will continue to strive to provide innovative and efficient solutions for our customers. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Cons mentioned:
    Dry time

    Rated 4 out of 5 stars

    Works Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works perfectly in the summer; drying takes a little longer in the winter. We have ours in the garage. It saves us a lot of time because we do not have to put it in the dryer. We are now able to run it at night and save on electricity, with the delay start. If it were a little bigger would be great with a family of 6, fill up fast.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great product, terrible Best Buy company.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself seems great, although I have only washed a few loads in it. Quiet, stable, cleans and dries well. However Best Buy itself was a terrible company. They advertised an sold me an open box item online, guaranteeing excellent condition and original packaging and accessories. What I received was wrapped in bubble wrap, had scratches and dents, and no accessories! But the real problem was that no one accepted responsibility. The store claims they were just a pickup point, and all the online orders were priced and serviced from a company warehouse. The company claimed that all open box items were store responsibility. So no one would downgrade my received item to “Good” and refund me the difference.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Incredible Laundry Machine

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, laundry machine. It took me a minute to adjust that terminology but this machine is truly fantastic. While I’ll say, it’s probably not the best for a large family, for this couple of empty nesters, the space and power savings outweighs the efficiency with two machines and a lot of laundry. That aside this machine is very versatile and flexible with settings and functions. We love the very customizable cycles one can put together for a variety of needs. It’s large capacity is far more than we need but overfilling it seems to create more wrinkles in the clothes so we’ve adjusted as needed to get past that minor issue. We love the ability that one machine brings where you can set a wash and dry cycle and no transferring needed, you come home and laundry is done! If you’re on the fence and don’t have a large family but may be tight on space or just looking for easy, jump off. This machine is great!

    I would recommend this to a friend
  • Pros mentioned:
    Energy efficiency

    Rated 5 out of 5 stars

    GameChanger!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has to be one of the best inventions! First of all, you only have to load your clothes once. Second, you program the wash and dry together and walk away until its done. Third, having the wash/wet and then dry, there is no steam or smell from a washer that says wet. Fourth, love the location of where the soap and softner goes and the to clean the lint filter. Its conveniently on top! Fifth, it is just one unit and frees up space for a pantry. It looks really nice. Lastly, you have SMART features and can cover laundry time anytime. This is a game changer. Love this product.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Washer and dryer combo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing,never had something like this,works great,wash great,quiet,you can’t even hear

    I would recommend this to a friend
  • Pros mentioned:
    Energy efficiency, Noise level

    Rated 5 out of 5 stars

    Great Washer/Dryer Combo!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the purchase of this LG Washer/Dryer Combo. After using it for a couple of months now, there has been no adjustments to our normal routine of washing clothes and bedding... except that now I don't forget to switch it into the dryer!! It runs very quietly, and saves so much space compared to a stacking unit. It's also very quick! While I had hesitation that it might take longer... it's unnoticeable if it is.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Excellent washer dryer combi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capicity.Drys clothe quickly.and no wrinkles.Quiet.Easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Normacombo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My combo has been performing as I expected. I love it!!! It is amazing to remove clothes from my combo and they are washed and completely dry. I haven’t experienced any clothes not dry upon completion. I also haven’t experienced any clothes not clean upon completion. Once completed, all I have to do is fold and hang clothes. From here on out, I will only use-a combo.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Almost perfect

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works, don't have to change machines between loads. Does have a head exhaust that may drip on floor from time to time. Only problems we have with it are that it takes a very long time to dry, and the touch screen randomly messes up and tries to change the heat settings.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 4 out of 5 stars

    I recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very convenient, ease of use, clothes are clean and dry

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Perfect time and space saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is the best washer & dryer I have ever owned. It does exactly what it says it does, which is also the caveat of owning it. It does tell you that that the dry cycle has about a 10lb limit based on the advertised drying time; that is accurate, so if you wash/dry a comforter, expect it to take longer to dry. The automatic dispenser is great, and you can set the fabric softener container to be a secondary liquid container. They recommend not using concentrated liquid detergents but the amounts are adjustable via the app. The panel controls are good, but tricky for making adjustments, the app is the comprehensive control system. The app has additional wash cycles that you can run or add to the machine as well as the ability to remotely monitor and start cycles. It will also notify when the wash cycle ends so that you have time to add fabric sheets or dryer balls before the dry cycle begins. Ventless and all in one is a great space saver for condos and townhouses. If you plan on buying and installing yourself, be warned this is extremely heavy. They sent 4 men to deliver ours after the first 2 could not get it off the truck.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Besides the installation process, the machine operates efficiently. Once set up, it demands minimal attention, and generally, clothes emerge dry. Surprisingly, it excels in removing pet hair, although some may accumulate around the rubber ring encircling the door, which can be easily addressed by swiping with a cloth or running a rinse cycle. The longest duration I've experienced for a full wash and dry cycle is approximately three and a half hours, but I haven't overloaded the drum to the point where clothes spill out. Typically, most of my loads are completed in just over two hours. The only issue encountered so far is a lingering odor on clothes, which I believe I've successfully resolved. I ran the tub clean setting multiple times (around 4 or 5 times) with washing machine cleaner, and eventually noticed a significant improvement in the smell of the clothes. Additionally, I appreciate the multitude of options available through the accompanying app.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, We're pleased to hear that your LG washing machine operates efficiently once set up and requires minimal attention. It's great to know that it excels at removing pet hair and that any residue accumulation can be easily addressed. We understand that the duration of the wash and dry cycle may be a bit long at times, but we're glad to hear that most loads are completed in just over two hours for you. We appreciate your proactive approach in resolving the lingering odor issue by running the tub clean setting with washing machine cleaner. It's wonderful to hear that you also enjoy the convenience of the multitude of options available through the accompanying app. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best washer/dryer yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothing comes out super clean. It does take longer to do a load but for me thats okay. I start a load before work and put up load when home from work. Its great to not worry about wet clothing sitting there.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    LG washer dryer combo unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After an initial snag with the first washer dryer combo, on the third try I received my fully functional unit. I love it!!! Drying time can be a little long with heavy loads, but my clothes come out clean and smelling wonderful. I am very happy with this purchase.

    I would recommend this to a friend
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