Customers express satisfaction with the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. Users appreciate its large capacity, cleaning performance, and convenient size as a washer/dryer combo. However, some customers have concerns regarding the extended dry times and some report an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 513 reviews
Rated 5 out of 5 stars
Awesome buy
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
No issues just yet. So far it eliminates the need to get off and move my laundry to the dryer. I can set laundry times remotely to where I know. They will still be warm when I get home and not damp and stinky. My husband is in love with this machine so much so that he decided to renovate the whole laundry area to make way for this machine and make it look pretty. The clothes come out fine just like in our old machine.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So, this machine is a game changer for laundry in a small household. Its like a slow cooker for laundry, load it up, push a button, then come back in 6 hours for a finished load of laundry, couldn't be easier. The maintenance though, at least if you have a pet, leaves a bit to be desired. Along with the typical lint filter that people should be used to cleaning with each wash, theres an additional one at the bottom of the unit that needs to be cleared after so many washes. Just removing that filter requires draining the machine of water, the issue is that the drain plug is so low, youre pretty much limited to using a cake pan to drain into, and it can take multiple pansfull to completely empty. Its a pretty annoying process that i dont think many people are going to be pleased about having to do. Worse than that though, is cleaning the heat pump fins. Fur can find its way through the lint filter, which leads right to the fins for the heat pump, where it collects. After awhile, 6 months in my case, that fur build up will prevent anything from drying, and requires manualy removing the fur/lint, which can only really be done with some minor disassembly, and i dont think most people are going to be thrilled about having to do that.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very happy with this new all in one washer/dryer from LG. This machine does require work on your part. The door seal should have the lint/hair wiped away after every cycle. Also, do not load the machine fully with towels/heavy items as it will take hours to dry. I suspect this machine is best for the people that do smaller loads daily versus waiting for one or two days a week to do larger loads.
Hi there, Thank you for sharing your experience with us! We appreciate your feedback on the maintenance tips for our all-in-one washer/dryer. It's great to hear that you are happy with the machine overall. We understand the importance of proper care and loading techniques to ensure optimal performance. Your suggestion about doing smaller loads more frequently is valuable for maximizing efficiency. If you have any other comments or questions, feel free to reach out. Thank you for choosing LG! ^Cris
Cons mentioned:
Dry time
Rated 4 out of 5 stars
Great product, had a few scratches though
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Still learning to use it. The first few loads didn't come out super dry, but it is great to put the clothes in there and forget it. We had a few scratches on it when it was delivered so that was a bummer.
Hi there. We're glad to hear that you're finding the convenience of your new LG dryer helpful, even though you're still getting the hang of it. We apologize for any scratches that were present on the dryer upon delivery, and we understand how disappointing that must have been. If you have any concerns about the drying performance, please don't hesitate to reach out to us for assistance. We value your feedback and hope that you continue to enjoy the convenience of your LG dryer once fully accustomed to it. Thank you for choosing LG. ^Cris.
Cons mentioned:
Dry time
Rated 2 out of 5 stars
LG washer dryer combo
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Coming in the LG washer seemed like it will be a perfect fit for my home and family, but it was nothing what I expected. The washer itself washes the clothes nicely and get them clean the cycles that it have are good cycles, but the drying capacity and timeframe takes a very long time. I’m finding myself having to re-dry the clothes. It takes over four hours for clothes to dry to then have to Restart the dryer to dry the clothes all over again the lint box is always asking to be cleaned, even when it’s not nearly any lit in the screen, great concept, poor production.
Hi, Anna. Thank you for sharing your feedback with us regarding the LG Wash Combo (WM6998HBA) model. We understand your concern about the drying capacity and the extended drying times. We aim to offer top-notch products that exceed our customers' needs and expectations. Here are a couple of things you can try to improve drying performance: check that the vent hose isn’t kinked and is properly connected, as airflow issues can slow drying. Lint can also accumulate in the vent system, so inspect it thoroughly. Additionally, avoid overloading the dryer; try smaller loads to increase efficiency. For more help, check out https://www.youtube.com/watch?v=y6ZpcvjFcvo.
If these tips don’t help, message us on social media @LGUSSupport with your unit details, and our team will assist you. ^Juvy
Cons mentioned:
Dry time
Rated 1 out of 5 stars
Worst dryer ever!
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We understood drying times could be longer but this is unacceptable! 24 hours constant drying for towels and anything else cotton. We are laying our underwear out in the room and our towels and bathroom rugs on the back porch to dry.
We’ve had the product since January so we’ve spent some time working with different settings and trying things, but it is NOT performing.
There are multiple areas to clear the lint from and a front drain, we do this 2x a week and it really hasn’t helped. Would not buy this ever again and would probably reconsider ever buying LG again as this product is so awful.
Hi there, KARLEENEU. Thank you for sharing your experience with us regarding the LG 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo with Steam and Ventless Inverter Heat Pump in Black Steel. We understand that the drying times for your cotton items, like towels, are not meeting your expectations, even after clearing the lint and drain areas. We appreciate that you've been working with the settings since acquiring the unit in January.
We understand your inquiry about the long drying times. With an all-in-one unit that uses a ventless heat pump, one factor that can often impact drying performance is the size of the load and the thickness of the fabric. For heavy or bulky items like towels, we recommend selecting the "Normal" cycle with the "More Dry" or "Max Dry" level, and ensuring the load size is slightly smaller than a full wash load to allow proper air circulation. https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/JJ8VPZQ98S For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
Pros mentioned:
Ease of use, Noise level
Rated 5 out of 5 stars
Love it
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love it. Easy to use, convenient that dries too and it doesn't make too much noise.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the size and the features- the one issue I have is lent seems to build at the doorway seal . I’ve had this washer/ dryer about a month and noticed this after the first use. Nothing a wet rag can’t fix but I didn’t expect this.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The washer is awesome the only downfall is it takes 3 to 4 hours to dry but considering that it’s ventless and it uses a heat pump it makes sense I would no trade it because of the ability I have to put this in my apartment where I don’t have a laundry room is well worth it.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The washer does an ok job like any washer should. The dryer doesn't dry as much as a regular dryer but it is also ok. However, the amount of lint that accumulates at the door gasket is insane. Every time that I use the dryer I have to spend 8-10 min cleaning the door lint from the door gasket. If I knew that it would be like this I would not have bought it. This happened from the start. I contacted LG customer service multiple times and basically was told that this is how it is.
Hi there. Thank you for sharing your experience with the WM6998HBA. We understand that while the washer performs adequately, the dryer’s lint accumulation at the door gasket is causing significant inconvenience and that your previous interactions with customer service did not resolve the issue.
As a first step, please ensure that the lint filter and any additional filters are thoroughly cleaned after each use. Excess lint buildup can sometimes occur if the filters are not cleaned regularly. Additionally, checking if there’s any obstruction in the dryer’s venting system might help.
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further in addressing this issue. We appreciate your patience. —Renzo
Cons mentioned:
Dry time
Rated 5 out of 5 stars
Load it and forget it.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This combo unit works great for our lifestyle. No need to move laundry from one machine to the other. Set it and leave. It can take between 2 and 3 hours to complete a load but that is not a big concern for us. We watched a YouTube video to learn how to use it which was a big help. The app tells you when a load is done. It’s been great so far.
I would recommend this to a friend
Rated 5 out of 5 stars
10/10 would recommend
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great overall design, cycles do take a while but works out fine for me because I just put it in before I go to bed and it’s ready in the morning. Even have dried clothes that usually shrink but haven’t in this dryer. Love the lint filter system as well.
Hello, Shelby. Thank you for sharing your feedback about the LG WM6998HBA Washer Dryer Combo. We understand your concern regarding the softener dispenser using all the softener in just two loads. Your feedback is valuable to us, and we'd like to assist you further to ensure the dispenser functions correctly. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions and provide you with any necessary support. We appreciate your patience and the opportunity to assist you. ^Sam
Pros mentioned:
Noise level
Cons mentioned:
Dry time
Rated 5 out of 5 stars
Great Surprise
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is a dream. Works well, quiet, but takes a bit longer.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I just got this washer/dryer combo from LG this week and it’s amazing! Yes it does sometimes take a little longer to dry but I had a LG washer and dryer and the washer always went off balanced the last few years and the dryer never completely dried my clothes so this one does everything in about 2.5 hours. If you want a bigger washer/dryer this isn’t for you but I find it works great for our family. We just do laundry throughout the week.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like this product, easy to use, works quickly and efficiently, compared to another combo I had before, this one has a difference from heaven to earth and as for drying, I compare it with a traditional dryer, I was impressed with its finish. I recommend it without any problem.