Customer Ratings & Reviews

It’s was great,easy to used help in consuming time, recommend to purchase everyone it has been two year no sing of damage

Worst washer Dryer I ever purchased . To clean the Dryer filter you have to take out 2 filters to clean . Not an easy task . If you don’t it will not dry. The machine came with an outdated filter that had to be replaced. It takes for ever to dry clothes

Upgraded from LG’s 1st gen model and appears that they’ve learned and incorporated some major improvements. The filter clean out on top is super convenient. The detergent reservoir you top off and let it dispense what’s needed based on load size is awesome. The “AI” does a fine job figuring out a given load and handling it from wash to rinse to dry. Very happy with the purchase. Wife loves having one machine that does it all. And not having tiny bits of dryer lint potentially creating an air quality issue like a traditional hot air dryer would is a very nice bonus.

Technicians have been servicing the unit for as long as I’ve had it. I I follow all cleaning and maintenance instructions precisely and have been dealing with multiple issues. 1. During drying it leaks at the bottom front of the machine. 2. Extremely slow dry time 3. Power button on control panel stopped working Technicians have yet to solve the first 2 issues and have tried an unprecedented amount of times by replacing numerous parts. They fixed the control panel power issue but caused another one in the process. Now when the machine stops, I’m unable to use the app and select another setting like I was able to do previously. Service techs have no answer for the problem except for power cycling, which does not work. At this point I need LG/BestBuy to provide a brand new unit or a full refund.

Love it. One machine doeas all. You do have to wait 15/20 min after xycle is do e to ne complete dry. I love delay start, put my laundry for the time im at work, and when back its all ready.

This washer dryer combo should have stayed in BETA testing. It's absolute garbage. Clothes don't come clean like your used to. I believe the washer just washes the soap down the drain, because the clothes have no smell whatsoever after completing washing. Worse than that, it requires at least 1 additional drying cycle before clothes are dry and usually 3. LG support is not good. they said they would have someone come to look at it and kept telling me by text for weeks that they were still trying to find someone to come look at it. They finally said they couldn't find someone in my area, but I live in a town of 7000 people but 20min from 2 towns of 40,000+. I'm guessing that they simply don't want to pay a tech a reasonable fee to come here. Also, meanwhile they sent some tech by text to help me and he was nasty and insisted that my drain hose was too far down the drain pipe and so I positioned it as he suggested and same poor result. After that he had no advise for me. This thing was expensive and it is simply useless. There's a lint trap that you must clean after every use and in spite of that lint clogs up a hose at the bottom front of the machine that you have access to and to unclog it, you have to drain a couple of gallons of water into a shallow pan meaning many trip to the sink with a shallow pan of water. How do you think that works out? And after that, it's functionality is still horrible. The worst part is that we've only used this machine about 10 times and lint is everywhere. Without that blower blowing the lint outside it's trapped everywhere in this machine. I've always bought Samsung until this expirement and I'm guessing Samsung has worked these issues out, so eventually I'll get one of those. In the meantime, I'm very glad we kept our old Samsung washer and dryer which is what we currently use.

We actually bought two of these units to replace our existing washer and dryer. Figure, why not run two loads at once and not have to change from washer to dryer in between?! Worked great for the first couple of months. Now starting to have significant issues getting loads to dry appropriately. I've called in to LG customer support multiple times and every time I get a lecture about how these units are different, etc. I've cleaned every filter I can. I've cleaned the condenser. They refuse to send out a technician to look at the units because they don't want someone to come out and have it not be an issue that is their responsibility and now they have to charge me for the service call. I'd give the product itself 4 out of 5 stars. Customer service 1 star

This washer is simple to use, fit perfectly in our space, and is quiet and quick!

Great washer! I love that I can toss my work clothes in, and when I wake, and, get going for the day, they are clean and dry. Ready to go! The washer doesn't dry larger loads completely. Be prepared to run a dry only cycle. Or, as I have a gas dryer still, no issues. Get the pedestal washer if you can. That combined with the all in one, equals bliss. Easy to clean the lint filter as well. I like the automatic dispensers, mine are both set to detergent. Lots of new cycles if you use the app. Auto start, keep fresh are very handy. Less handy tho. Are all of the laundry nanny type notifications. I could use a setting to ignore those.

Overall, I like it Save space As everybody said drying time is longer than you expect. Prepare drainage pan just in case. Check manual when it is installed. My case, the installer didn’t give me non skid pads and hole caps.

As someone who doesn't like taking wet, heavy clothes out of the washer to place them in the dryer I approve of this invention! Now if they could just make it take less time to complete they would have the perfect machine.

Very happy with this new all in one washer/dryer from LG. This machine does require work on your part. The door seal should have the lint/hair wiped away after every cycle. Also, do not load the machine fully with towels/heavy items as it will take hours to dry. I suspect this machine is best for the people that do smaller loads daily versus waiting for one or two days a week to do larger loads.

While the unit washes and dries clothes, it takes an average of 3 hours for a complete cycle. There is also a major lint issue after each cycle. The door gasket, door and lint tray need to be completely wiped down after every cycle.

The washer dryer combo is great. It is very quiet and i enjoy the convenience of being connected to the app, which means I know exactly where in the process my load is. The estimated time remaining in the cycle is also a big help. The washer has a storage tank for the softener and soap, which also helps with ease of washing. Overall, I am happy with this purchase.

Whoever thought of making a washer dryer combo had a good idea in the concept but all horrible follow through! The washer works OK and cleans clothes in a timely manner. The dryer on the other hand is the worst thing in the world! I can start a load of laundry at 9 AM And over 75% of the time it is still not dry at 9 PM! The condensation, or however, it dries would leave a massive puddle underneath and beside the unit! It would not remove any lint, and all the filters would be free of debris except a little bit of hair. The first five loads was great and after that kept trying everything possible with the instructions thinking maybe missed a filter clean out with no success. Have not had the unit even a year and Best Buy would not do anything about it just sent me to the manufacturer and after paying 4000 for this unit could not afford the manufacture to come out and look at it! I have had many LG products and have been satisfied with their functionality, but this one is the biggest lemon ever. End up having to buy a separate dryer and use this unit for washing only.

I have limited space so I wanted to give this a go. The biggest issue, in my opinion, is drying. There's usually a musky, not so fresh smell when my close come out. I put in a few laundry sheets specified to remove pet hair. I've never had issues with my previous dyers and this does a terrible job. You can almost guarantee that most pet hair remains on your clothes which is dissapointing. I'm out of my return window and wish a went with a dual stack.

Still learning to use it. The first few loads didn't come out super dry, but it is great to put the clothes in there and forget it. We had a few scratches on it when it was delivered so that was a bummer.

One of the best washing machine and dryer all in one easy to use give u a peace of mind can come from work load it up go to bed wake up clothes ready to go i whish everyone to buy it i couldn't expected more

I had high hopes for this machine. A washer dryer combo like this makes you feel like you’re living in the future. But once the honeymoon phase wore off I started to witness many issues. Lint accumulation in the door seal was horrible. Then it wasn’t drying well I noticed what was causing it. The lint trap on top of the machine wasn’t catching all the lint and then it was accumulating on a heat sink to the right of the trap. It’s not easily accessible so I had to get my air compressor out and get in there with an air nozzle to blow the lint off the heat sink. Once I did that the clothes started drying again. But it happens after about 10 loads and I’ll have to do that process again. Sometimes it was stuck in dryer mode. With 8 mins left of the clock it would continue to dry until you stopped it. One time it was drying my clothes all night until I stopped it in the morning. It has cool features but it’s just not up to par. It’s way too finicky. I mean all we’re asking of it is to wash and dry the clothes. This is a situation where they put way too much tech into something that doesn’t need to be complicated and they ruined it. I’ve had it for almost 3 month and since I have a BB membership I have 60 days to return it and we will be returning it tonight. I’m so disappointed this didn’t work out because it’s such a cool concept.

works great, but not large loads with towels. takes longer to dry