Customer Ratings & Reviews

Washer is big and does well with powder soap. Nice to be able to fit so much in without a middle agitator.

Works well. Cleans everything efficiently and throughly. Only thing that would be an improvment is simplifing the option to presoak I dont want to be forced to download another app to use some features. Make the app optional

This product is excellent, and I would buy it again and recommend it to others. You can put a lot of clothes in there to cut down on how many loads you do.

We are very please with our new washer. you can do much bigger loads, clothes come out almost dry when cycle is done. very pleased with the washer.

I like my new washer. Its very quiet and I don't have the imbalance issue that I had with my old washer. I had to get use to the technology that's a head above my old washer. I'm still learning the features and I'm enjoying the quietness. I love the little jingle that it plays when the wash cycle is done.

Very excellent quality and design. My clothes are so fresh and clean!

Great product - it works perfectly and cleans our clothes quickly. Very happy with this purchase!

Washer seems fine so far. Delivery workers did not include all parts when they delivered. They removed the foam insert that is one of the first things the user manual says to keep. This is important to have to move the machine in the future. Should be easy to resolve, right? Best Buy could not contact the delivery workers the same day to circle back and drop off the part. They also couldn’t figure out the right department to handle this. Finally someone said oh yeah they keep them for the open box sales. They offered to deliver to me. What they delivered were not foam? I give up. Also, a word of caution to watch the delivery / haul away workers very closely. They tried to run off with some valves that were attached to my old machine that they were hauling away. When I told them not to they questioned me and were difficult. They did finally return the parts.

It works. Fairly easy to use. The only issue is that we sometimes need to touch play multiple times to get the cycle to begin. Not a huge fan of the auto lock - since we often want to add in an additional item.

I was expecting such a good washing machine. It is simple to use, not making noise when i compared with my old GE. My wife is happy ,i am happy. Happy wife , happy life. Thank you LG and BEST BUY.

The washer dies an excellent job of washing the clothes and getting them very clean. It is a good value and it is an LG product, which is great.

Excellent product lots of space for clothes , I would highly recommend

We’ve only had it a short time but so far so good! I like the AI feature which calculates the type of load it is and picks all the recommended settings.

We do a lot of laundry as we’re a family of 8 and this is the best washer we’ve had so far! The smart features alert you when your cycle is complete, how much time is left, etc.

It is not intuitive as to setting the cycle for wash. No one mentioned the location of the drain hose on the bck of the washer, so the installers had to install it a particular way to reach the wash tub, where it drains, and the next day, I had to go to Menard's to get an extension. Of course, then, when I could move it to where it belongs, I had to level it again, which is not easy. It also got out of balance on just the 3rd load.

Have had the washer only a few days, but so far it has performed well. A little bit of a learning curve so far for us but am confident we will figure out what setting to use. It's very quiet and nice looking.

The first week of ownership has been positive; it has done a great job of cleaning everything from towels to bedding to dirty clothes. I am concerned over the longevity of my new machine as the top part of the machine, when you lift the cover, is made of plastic as is the bottom part internally. These same parts were made of metal in my previous LG Washer.

Very efficient and gets clothing clean. It doesn’t become unbalanced using the AI Wash feature. Real game changer

I like this product because it meets all the criteria i want in a washer. It’s simple and very easy to use.

I am fascinated on my washer. It is so quiet that I can barely hear it running.