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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3381 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers have good things to say about the large capacity, cleaning performance, quiet operation, and ease of use of this 5.0 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. Many appreciate the effective spin cycle and ample tub size. However, some customers noted the absence of an agitator and raised concerns about the product's long-term reliability. A few also mentioned that the price point might be considered high by some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 3,381 reviews
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. Very quiet. Wash larger loads. The only thing I don’t like is that when washing, very little water will come out. I know it’s to conserve water. I did find out that if you put it on deep wash that more water will come out.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer. Great size. Doesn’t use as much water but there’s an option for more water if needed. Pretty quiet not too loud. Easy to use. Able to download more wash options if you want some more.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Quiet and Huge Basket

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Time will tell but with the first loads it's incredibly quiet and handles a much larger load than our old Maytag. Takes some re-education to watch and understand the whole cycle and how a lack of an impeller really washes the clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Pleased so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read that LG had one of the highest ratings for customer satisfaction and reliability. I purchased the graphite steel model and it looks fantastic. The Geek Squad delivered, installed, and hauled away the old machine with no problems. I would suggest watching a YouTube video explaining the various functions. It was faster than downloading and studying the manuals, and was very helpful. The machine has seen limited use but so far it has performed well. I especially appreciate the gigantic capacity with no agitator in the middle. I plan on using the wi-fi to download one of the specialty wash cycles. I gave four stars as I have not owned it long enough to fully rate the machine.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really an excellent machine it is quiet powerful and cleans clothes plus it has blue tooth which lets me start a load remotely and tells me when a load is finished.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Tub size

    Rated 5 out of 5 stars

    Washer from Heaven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is insanely good. The amount of different settings you can choose is great! The size of the tub is huge and it has cut my washing in half. No exaggeration!! Oh, and it's quiet!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great Washing Machine!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine works like a charm!! I was skeptical of this product but it is GREAT!! Very quiet and cleans the clothes really great. Thank you LG for a great product!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tub size

    Rated 5 out of 5 stars

    Beautiful washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super high quality, great size, very easy to use. Right out of the box we were impressed with the quality of the materials and the general aesthetics. First LG appliance in the house but certainly not the last.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great washer, large capacity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only had it for a little while but like it a lot. It has a large capacity and is very quiet. We noticed that we use only a fraction of the soap our replaced 20-yr old washer used. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Old school tip loader is the way to go!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes clothes.. with less soap.. way quieter than the front load I got rid of and no nasty goo to build up around that rubber ring. Can fit a ton of stuff in a load if u really wanted to as well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Very nice appliance.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roomy inside with no agitator. Does a good job. There is a bit of a learning curve with the technology if you've had just a basic washer before. The best part for me, is that is it SO quiet!!! I'm very happy!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 4 out of 5 stars

    LG Smart Top-Load Washer with Turbowash Tech

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been pleased with this model thus far. The unit is quiet when operating and our laundry is being washed more effectively versus our previous front loading washer from a competitor.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Love my LG washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my LG washer. Excellent capacity and very easy to operate. Very quiet operation except the drain cycle. I’ve only been using it for about a week though.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife says this is the best washer she has ever owned or used. Likes the loading, wash cycle, and end results. Pleasant sounds to advice of cycle completions and quiet operation.

    I would recommend this to a friend
  • Pros mentioned:
    Tub size

    Rated 5 out of 5 stars

    Top load washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality machine with a huge stainless tub and easy operation. Clothes were clean and spin cycle worked well . Not excessively noisy. Jury is out on the override for the tank fill. Cannot add clothes as lid locks down.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in looking for a different washer and ended up getting this one. Best decision I made.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 4 out of 5 stars

    Terrific in every way

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, self balancing, and efficient. We are very pleased thus far. Our only compliant is that the water seems to shut abruptly when it finished filling causing the water pipe to bang. Our old washer (also LG) didn’t do this. It shut the water slowly.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great washer!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job washing. Very durable and efficient. Has room for washing all bedding. Lack of obstacle in the middle of the tub a big reason why.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    This thing takes Giant Loads!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is 6'8" tall. Most washers can barely handle two pairs of his jeans. I just threw a King sized down comforter in this and had room to throw in a throw blanket. I really only need to do one load of regular laundry a week!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best washer machine we've ever owned!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW this washer machine is high quality and a great value! I love the large capacity, it can easily fit a comforter or bulky items. Not only is it beautiful, but energy efficient which is one of the reasons we purchased it. We love all the features of this washer machine and this model works with the LG app which is fantastic! I highly recommend you work with Best Buy consultation team to make sure it will fit in your home and that the order process, delivery and installation are smooth, our Best Buy team was amazing throughout the entire purchase experience. This washer machine is awesome!

    I would recommend this to a friend