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Customer reviews

Rating 4.6 out of 5 stars with 3381 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers have good things to say about the large capacity, cleaning performance, quiet operation, and ease of use of this 5.0 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. Many appreciate the effective spin cycle and ample tub size. However, some customers noted the absence of an agitator and raised concerns about the product's long-term reliability. A few also mentioned that the price point might be considered high by some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 3,381 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues to report. Three days into operation and no malfunctions. Very quiet and economical. Installer was knowledgeable and thorough in his installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 5.0 top loading Washing Machine is great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Maytag that was almost 5 years old had developed a lot of issues. These issues were never going to be a problem for my new LG 5.0 Top Loader Washing Machine. LG did away with the metal at the top of the drum. This is where my old machine was rusting and staining clothes. Also, I like the option of a Deep Wash, Turbo Wash, and Water Plus options. I guess I am old fashioned and like to see enough water covering my clothes. I am glad I decided to purchase this awesome washer. I have owned this washer for 1 month now. I have used all the different cycles and have no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Awesome upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge upgrade from our previous washer. We love how energy efficient and how large the capacity is.

    I would recommend this to a friend
  • Pros mentioned:
    Tub size

    Rated 5 out of 5 stars

    Big loads

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! my daughter loves watching it clean through the glass top. So much more space in there without the agitator!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Large capacity washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the large capacity washer and can wash a comforter in it. I thought I would get away from clothes wrinkling in a non agitator washer but not so.

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice, first washer without an agitator so I was a little skeptical. But overall, we are thrilled with our selection.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 1 out of 5 stars

    25 + Day Wait for Parts

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washer approximately 6 months ago. It is already broken. Worse, the LG tech informed me that parts are back ordered and it will be 25+ days for the part to arrive. I seriously doubt that LG will have the part in 25 months, much less 25 days. I do not think LG has replacement parts. I want a new washer. I have had GE products for 20 + years and when they did break, the tech arrived within several days and fixed the issue on site...not 25+ days. Also, Best Buy sales folks at the Sawgrass Plantation FL store have an awful attitude. Basically, eventhough they recommended the item and sold it to me, it is not their problem. What gold star customer care, NOT. In summary, when do I get my replacement washer? Waiting a month or more is not acceptable.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      That's not good! We're sorry to see that you've run into these issues with your washing machine. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP LG

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the no auger option, so much room in this machine I don’t have to worry about my husband who likes to overload lol

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very hesitant to buy a washer without an agitator. But, I must admit, I’m very pleased with this model.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    It was a great purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I wanted a large capacity washer. It washes bedspreads, blankets, sheets and pillows in the same load. It has a bedding cycle! Love it! Large loads.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great huge washer!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good on our new washer, We went from non-digital to fully digital so that takes some getting used to. Also went from an agitator to no agitator. Clothes still get very clean. We're not fans that the lid locks (seems so silly). Also, depending on the program you choose, you may/may not have control over water level, spin speed, temp etc. Some options are fixed per the program chosen and that's that. Overall, we're very pleased with the washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    5.0 top-loader

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great machine and I love the larger capacity. Also, the delivery people were very professional and knowledgeable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    It's pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems good enough, everything is working the way it should. I really like how it can accommodate king size quilts and comforters.

    I would recommend this to a friend
  • Pros mentioned:
    Tub size

    Rated 5 out of 5 stars

    Big size allows laundry less frequently

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large size along with easy to understand control panel makes this device very effective for large loads, reducing the number of cleanings each week.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    An Excellent Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great washing machine with ease of use and excellent efficiency. An outstanding purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Tub size

    Rated 4 out of 5 stars

    My learning curve

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the large tub even though it is a bit challenging to reach the bottom. I am still learning the best use of the cycles for various loads.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Large Enough to Wash Large Comforter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HUGE. Accommodates king size winter comforter. Love that it has no center agitator post and that the detergent vessel is under the lid

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Prefect HE family washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as part of a set for granddaughter’s new home. Delivery and setup were done efficiently by great delivery people.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lg washer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is great it takes a little to get used to but once you learn the settings all is good

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    A must have machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer I have ever owned..washes clothes like no other machine and lets you know when cycle is done

    I would recommend this to a friend