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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 965 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers regard the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 highly for its cleaning performance, quiet operation, and ease of use. Many appreciate the washer's large capacity and convenient features, such as the automatic detergent dispenser. While some find the price to be high, the positive feedback on its performance and features outweighs this concern for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 965 reviews
  • Rated 5 out of 5 stars

    LG GOOD BUSINESS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG Great , nice color, WIFI,fast,and easy. GOOD BUSINESS!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review for dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer works very well. We love it and the best part is that it dries so fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Krishnan Naidoo - LG Smart Front Load Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and elegant. Functional and easy to use, with minimal noise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Front Load Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had my LG front loading washer now for 2 weeks. I love all the options for washing different types of loads and especially the setting for washing a speed wash. Very happy with it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best washers I have ever bought would extremely happy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the screen kept saying softner and detergent were low even on the first use, after that on every load it would say the same thing other than that it washed good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick wash it amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After going years without being able to do a quick load of laundry this unit is amazing! I can do a load in as quick as 18 min! Love It!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Remote for Wi-Fi will not stay on.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying BEST BUY DELIVERY SERVICE IS Terrible! They do not check that they have everything for the install and that the items are not damaged. We have been rescheduled several times due to these issues. 1st pedestal for the washer came crushed. The second one came with no hardware to install it to the washer. Then they kept rescheduling, and rescheduling, and rescheduling again, and again also on the washer itself, the remote will not stay on, even though there is a button to toggle it on to remain on it, continuously cuts itself off and tells you to go to the machine two options and turn it back on which is a hassle, what is the point in having a remote when you can’t use it remotely! I called LG and they cannot even figure out why it will not stay on. There is nothing wrong with my Wifi signal at all or connectivity. Also, does not have an add water feature, which is a drawback for my previous washer. The dispenser drawer where you put the detergent is very flimsy and feels like it’s going to break when you open and close it , everything else seems to be good. Other than that I’m not sure how long this washer will last my last LG washer lasted 14 years but things were being made better back then if they don’t get this pedestal issue figured out everything’s going back.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're disappointed that your [visit/experience] with us fell short of expectations. We want to thank you for giving us a chance to make things right by bringing this to our attention for improvements of our products and services. Please contact us at 800-243-0000 in order to discuss further options to resolve the concerns your reporting. We along with the community appreciate your kindness of sharing today . https://www.lg.com/us/support/help-library `Tanisha LG

  • Rated 5 out of 5 stars

    LG Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer. I highly recommend recommend purchasing appliances from Best Buy. They really work to get the customer exactly what they need. Their customer service is impeccable. I am extremely satisfied. All of my appliances are LG.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy it!!!! I love this washer. The cycles are great, the notifications when your load is done is a huge benefit!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Wonderful featurea, quiet, customizable, nice app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with the purchase. The AI mode is the best… these washer and dryer are a perfect pair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Home Washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to washing machine LG is the best with great washing features, technology

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Space saver's

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great working! Great looking save energy & water (:

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Washer and Dryer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All is good. Great product. Best Buy provided excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great.Fast service love the team.That Delivered it

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spin cycle is marginal. Difficult to reach things in the back of the tub. The taller stand would be recommended but it is pricey.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t over think it. Buy it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy with my washer & dryer. Everything is so clean when the laundry is done. Best investment ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT WASHER!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Great washer!!! I love it. I really like that it connects to internet and you can control everything with your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job LG

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our old Samsung equipment and thank goodness. This unit works so much better and the WiFi integration is nice when set up through the app.

    I would recommend this to a friend