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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 965 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers regard the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 highly for its cleaning performance, quiet operation, and ease of use. Many appreciate the washer's large capacity and convenient features, such as the automatic detergent dispenser. While some find the price to be high, the positive feedback on its performance and features outweighs this concern for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 965 reviews
  • Rated 5 out of 5 stars

    Lg washing and dryer review

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints or issues with appliance. Loved the detergent capacity such that fill once and it uses for multiple loads which is of great use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happiest!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer machine it’s wonderful and the staff are the best we’ve ever dealt with! Ty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I run an airbnb business and have bought 4 washer and dryer sets in the last 3 years and this is the best one by far. AI wash mode is a gem!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. The UI is easy to understand and tailor to whatever wash you need. The dispensers are convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    huge, good washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a great washer. need to get custom modes downloaded, or you'll be making manual changes all the time

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi, Danny! It's great to hear you're enjoying your new Front Load Washer, and making the most of it's features! Please don't hesitate to reach out if we can ever help. ^Ian LG

  • Rated 5 out of 5 stars

    LG washing machine

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    such an amazing washing machine. i love that you can use an app to start it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with my new dryer! I love all the different settings to dry and I love that I can control it from the app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer -very happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine, clothes come great, and it uses lot less water than my old one, the app works good, it tells us when the cycle is done and we can restart it if needed... Very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dr.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Positive experience. The guys in the store were honest and professional. The installation was smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great new all purpose washer that has done everything we have asked it to do.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Leak 20 min after install. No help from best buy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy appliances from best buy go to NFM or Home Depot. Leak 20 min after install. No help from best buy. Told to call back in 24 to 48hes after system updates. Bad experience bad customer service no solution or help offered. Had to get a plumber to repair install. I could not move the washer by self. No leaks from washer or pipes. Just connections not tight and no Teflon tape.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there.

      Thank you for sharing your experience. We understand that you had issues with the installation of your LG Washer model WM6500HWA and faced challenges with customer service.

      Please send us a private message on our social media platform via @LGUSSupport. We can assist you with any concerns you have about your washer and provide guidance on ensuring proper installation. We’re committed to helping you resolve this issue and improve your experience with our products.

      ^Sam LG

  • Rated 1 out of 5 stars

    Waste of Money - do t be fooled.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY THIS WASHER if you are on well water. There is a screen filter that clogs up within months and makes the washer unusable. To fix requires pulling out the washer, disconnecting input hoses, and removing filter to clean every few months. Per technician this is a very common problem with this unit but LG will not accept ownership as manufacturer defect and will do nothing to help. Best Buy only will refer you to LG.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Chris. Thank you for sharing your experience with us. We understand your concern about the LG Washer (WM6500HBA) model doesn’t work as expected, especially when dealing with the filter clogging issue, which can make it difficult to use. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. As a first troubleshooting step, we recommend cleaning the inlet filter regularly, especially if you're on well water. To access it, you'll need to remove the lower front panel of the washer and locate the filter. Cleaning this filter every few months can help prevent the clogging issue and ensure the washer operates smoothly. For guidance, visit https://www.youtube.com/watch?v=UwIhNYjY7ik. If the problem persists, please send us a private message on social media @LGUSSupport with your unit details, and we’ll make sure to escalate this issue for you. We’re committed to finding a solution that works and ensuring your washer functions properly.

      We appreciate your feedback and thank you for your patience as we work to resolve this. ^Juvy LG

  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The steam fresh cycle is so convenient! I also use the AI cycle on the dryer, but for some clothes that need a quick refresh, steam is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WE LOVE BEST BUY !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE LOVE THE WASHING MACHINE - THE GENTLEMAN THAT HELPED WAS ABSOLUTELY WONDER.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how smooth it runs, and also that it doesn’t take as long of a time to finish

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine is very good and it can contain alot of clothes and it washes excellently well

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We’re delighted to know that you are having a five-star experience with your LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. We work very hard to give you the best products and experiences. You make our day in hearing that we fulfilled that for you. Enjoy! ~Rita LG

  • Rated 5 out of 5 stars

    Dependable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have good experience with LG appliances. No trouble at all. I love this appliance with smart AI technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    robb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great washing machine love the quietness, wash time and steam capability.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Just what we like to hear! Nothing is better than your own voice belting out your own tunes while cleaning effortlessly. We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha LG

  • Rated 3 out of 5 stars

    Cycle customizing can't be save.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I want fastest spin and coldest water as defaults for Normal or AI cycles, I can't save those settings. With each new load, I have to change those modifiers. You'd think a computer controller would have that capability, but it doesn't.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly! I love the front load and the fresh care

    I would recommend this to a friend