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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 965 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers regard the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 highly for its cleaning performance, quiet operation, and ease of use. Many appreciate the washer's large capacity and convenient features, such as the automatic detergent dispenser. While some find the price to be high, the positive feedback on its performance and features outweighs this concern for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 965 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will only use Lg from now on. Had to switch from Samsung to LG.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of use

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer and dryer. Have total tech so they took away the old one and installed the new one.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Do not buy the auto dispensing washer .

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer without the autof diapensing function would be better. Its 100 cheaper without the auto dispensing function. Do not waste your money. My clothes do not smell fresh . I tried to bypass that function and it ruined my entire load by leaving oil deterngent marks on the clothing. The washer itself is gorgeous but like i said it does not use enough detergent or softner and no real way to bypass that feature. I often have to wash mh clothes twice for them to even smell clean . I havw adjuated the auto function to max and it still doesnt clean the clothes.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great! deliver and set up was done in timely fashion. No problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer I’ve ever had!, Best Buy always have the best deals on appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Realy good machine, owned many in the oast but nithingike this one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one is the one the wife wanted. A happy wife is a happy life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ian was great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer support! The manager made sure all was awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Product and Finish

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and quality. Service and Delivery by Best Buy was fantastic!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Leaking door seal

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washing machine on 4/13/2023. It has been leaking for several months. The leak is in the door seal and will cost $700 for repairs. $700 to repair a machine that is 2 1/2 years old. Shame on LG for selling such a poorly made product. I've decided to buy a new machine and it will definitely not be an LG.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Kath. Thank you for sharing your experience with your LG Washer (WM6500HWA) model. We understand how important it is for your appliance to remain reliable, especially with something as critical as the door seal.

      One helpful step to reduce or prevent leaks in the meantime is to inspect and clean the door gasket. Detergent residue, lint, or small debris can sometimes prevent a tight seal, leading to water escaping. Wiping the gasket with a soft cloth and a mild vinegar-and-water solution can help maintain the seal and reduce moisture buildup. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448. If you’d like us to assist further with your case, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can review it directly. We're here to help. ^Juvy LG

  • Rated 4 out of 5 stars

    My LG App washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this washer 4 stars because I don't feel it cleans as good as my old whirlpool. It does clean but I miss my whirlpool. The App is great it tells you when your clothes are done. I would buy it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Energy Efficient Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was great. Machine use lest water and very good with delicate items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this washer and its features. Works very well. Hope it is reliable in the long run, expect it will be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent KG Dryer/washer combo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Reduced the use time therefore the electricity costs. The wifi checked when it finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best machine I've ever owned so far so good after

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for about month and it works great. So far best washing machine I've ever owned. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer does not fit the washing pedestal. It makes a really cute sound when it starts up and shuts off instead of loud buzzing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer&Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product from Best Buy! Super convenient monthly payments! Zero interests.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing Machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whites are stay white, color ones stay with their own color.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technology!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband loves technology and I get a new washer … Perfect!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha LG

  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it I use it multiple times a day with my business

    I would recommend this to a friend