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Customer Ratings & Reviews

$1,149.99
Save $550
Comp. Value: $1,699.99

Customer reviews

Rating 4.7 out of 5 stars with 1051 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the washer's low noise level, overall performance, and ease of use. Many appreciate the large capacity, the AI-powered detergent dispenser, and the sleek design. Some customers mentioned concerns about the price, spin cycle, balance, and smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,051 reviews
  • Rated 5 out of 5 stars

    Quality Product and Finish

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and quality. Service and Delivery by Best Buy was fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Realy good machine, owned many in the oast but nithingike this one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one is the one the wife wanted. A happy wife is a happy life.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of Money - do t be fooled.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY THIS WASHER if you are on well water. There is a screen filter that clogs up within months and makes the washer unusable. To fix requires pulling out the washer, disconnecting input hoses, and removing filter to clean every few months. Per technician this is a very common problem with this unit but LG will not accept ownership as manufacturer defect and will do nothing to help. Best Buy only will refer you to LG.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Chris. Thank you for sharing your experience with us. We understand your concern about the LG Washer (WM6500HBA) model doesn’t work as expected, especially when dealing with the filter clogging issue, which can make it difficult to use. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. As a first troubleshooting step, we recommend cleaning the inlet filter regularly, especially if you're on well water. To access it, you'll need to remove the lower front panel of the washer and locate the filter. Cleaning this filter every few months can help prevent the clogging issue and ensure the washer operates smoothly. For guidance, visit https://www.youtube.com/watch?v=UwIhNYjY7ik. If the problem persists, please send us a private message on social media @LGUSSupport with your unit details, and we’ll make sure to escalate this issue for you. We’re committed to finding a solution that works and ensuring your washer functions properly.

      We appreciate your feedback and thank you for your patience as we work to resolve this. ^Juvy LG

  • Rated 5 out of 5 stars

    Excellent KG Dryer/washer combo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Reduced the use time therefore the electricity costs. The wifi checked when it finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ian was great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer support! The manager made sure all was awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best machine I've ever owned so far so good after

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for about month and it works great. So far best washing machine I've ever owned. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Energy Efficient Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was great. Machine use lest water and very good with delicate items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technology!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband loves technology and I get a new washer … Perfect!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha LG

  • Rated 5 out of 5 stars

    Love It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, love the smart machine functionality. It alerts me when my clothes are done via the app. Clothes done much quicker than old machine.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cycle customizing can't be save.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I want fastest spin and coldest water as defaults for Normal or AI cycles, I can't save those settings. With each new load, I have to change those modifiers. You'd think a computer controller would have that capability, but it doesn't.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    LEAKS! DO NOT BUY!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY!!! One month after the warranty was over, the washer started leaking from the front bottom left corner. Extremely frustrating. Will never buy an LG appliance again. We have had a Samsung lasted longer than this, and we all know how bad Samsung appliances are. Very sorry that I didn’t move my $500 Whirlpool front load machine with us when we sold our home.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for reaching out and sharing what happened with your LG Washer (WM6500HWA) model. We understand the importance of having a washer you can rely on, especially when a leak appears so soon after your warranty period ended. One helpful step you can try is checking the drain pump filter area and the front lower hose connections. A loose connection or debris in the filter can sometimes cause water to appear in the bottom left corner. You can also perform a quick inspection by running a short cycle while observing the lower front panel area. For additional guidance, visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448. We’d like to take a closer look at this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. ^Juvy LG

  • Rated 5 out of 5 stars

    New washer and dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item came perfect. Still learning the different cycles. It’s been a long time since I have had a new washer and dryer. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer&Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product from Best Buy! Super convenient monthly payments! Zero interests.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two teenagers do their own laundry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simplicity and reliability. No frills or special features. Just a work horse with one knob. AI wash is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing Machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whites are stay white, color ones stay with their own color.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchases this washer few months ago. I like all it’s features mainly the quick wash one. Work good so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it I use it multiple times a day with my business

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase of the year

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great washer. I love the Wi-Fi capability and built in auto dispenser reservoir.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer , requires minimal detergent and softener compared to 9 year old front load Maytag

    I would recommend this to a friend