Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 965 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 highly for its cleaning performance, quiet operation, and ease of use. Many appreciate the washer's large capacity and convenient features, such as the automatic detergent dispenser. While some find the price to be high, the positive feedback on its performance and features outweighs this concern for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 965 reviews
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, for an excellent price. I usually get LG products

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so far.its the best I’m so happy I got it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is good and technical staff are professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this washer! I enjoy the ThinQ app

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not enough water is used to wash load

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough water is used to wash, does not appear to have option to add more water to load like previous models…Does not seem to get clothes cleaned

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer are awesome

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size and the quietness. Theyre very easy to use

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We love to see this feedback! Welcome to the LG family. ^Jennifer LG

  • Rated 4 out of 5 stars

    water conservation

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning what this machine can do but appreciate the efficiency of water usage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super efficient and convenient to use. Really pleased with the quality. Also like the LG app

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG does it again!! Best of the best

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG look no more this is the best washer with a new sleeker modern look

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG 5 CFT Washing Machine

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it for a couple of weeks. Very satisfied. No complaints.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works as it suppose to. I have had zero issues at the moment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great in size and colors looks good. Can’t wait to use it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never Use Best Buy! Terrible Customer Service!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed both washer and dryer, crushed/flattened the rear heat vent, broke the water valve inside and outside the house. We paid a $900.00 plumber repair bill to correct it all. No word from Corporate.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with us. We understand your frustration and concern regarding the reported damage to your property during the installation of your LG 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer and its corresponding dryer. We understand your inquiry and the financial inconvenience this has caused.

      Please be advised that while LG manufactures the appliance, the installation was conducted by a third-party vendor (Best Buy). Your issue involves property damage and the cost of third-party repairs, which is separate from a product defect or warranty repair on the LG unit itself.

      We want to look into this matter for you and document your experience.
      https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-black-steel/JJ8VPZRYH4
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Rated 4 out of 5 stars

    Excited

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked amazing in the show room. Beautiful design.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not Quiet! Loud on fill, Loud on Tumble ! :(

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I JUST received this washer its SO LOUD when washing FILLING WITH WATER I can hear EVERY TUMBLE. unsure why people think its so quiet? Mines not. LOUD on filling-LOUD when tumbling. ALSO, bought the matching dryer. (AND pedestals are all sold out) unsure of the dryer yet as Best buy forgot to include the "Y" attachment for the dryers STEAM feature PLUS all they carry apparently IN STORE- for dryers is a 4' gas line!! so thats what they sent and i truly needed a 6' line- SO BEWARE and check that all out befor ethe installers arrive that you have purchases everything needed. ASK YOUR SALESPERSON ! (not totally satisfied with this very large purchase) HAD to buy new my 18 year old kenmores were done for.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for reaching out to us with this review about the LG - 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash 360 - White. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James. LG

  • Rated 2 out of 5 stars

    Not great or good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When compared to the Electrolux washer it replaced, it can’t even compare. Sadly the Best Buy salesperson said LG was the best brand to go with. I’m glad years ago I did my own research and was happy with Electrolux. The LG’s fit and finish is subpar- worse than some of my child’s cheap toys. There are almost zero options for a cold wash and the matching dryer has too many cycles that are medium to hot only when most clothing states on the label to tumble dry LOW. I am really upset we spent so much money on these appliances.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there, Lane. Thank you for taking your time in leaving us a review regarding your smart front load washer. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. ~Anthony LG

  • Rated 4 out of 5 stars

    None

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not have time to use this washing machine yet.

    I would recommend this to a friend
  • Cons mentioned:
    Smell

    Rated 1 out of 5 stars

    Not our first choice

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leaves smell, even though door is open mostly. Also loud as if something keeps falling with a loud thump. We thought it was temporary but I guess it’s just how it is. No matter how you place clothes in the washer…

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Dahlia. Thank you for sharing your experience with the LG Washer (WM6700HBA) model. We understand how concerning it must be to deal with persistent smells and unusual noises. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Let’s address both of these issues to improve your washing experience.

      For the odor issue, even with the door open, this can sometimes be caused by moisture trapped inside the washer. We recommend running a Tub Clean cycle with an affresh® washing machine cleaner or white vinegar to eliminate any mold or mildew buildup. Additionally, after each load, it’s helpful to wipe down the door seal and leave the door slightly ajar to allow proper airflow. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757.

      Regarding the loud thumping noise, it’s possible that an unbalanced load could be causing the washer to make noise. We recommend redistributing the clothes evenly around the drum and ensuring that bulky items like towels are balanced with lighter items. If the noise persists, it could indicate an issue with the drum or suspension system, in which case we’d be happy to help further.
      Please send us a private message on social media @LGUSSupport, and our team will be glad to assist you with troubleshooting or exploring service options.

      Thank you for your patience, and we’re here to help get this resolved. ^Juvy LG

  • Rated 3 out of 5 stars

    Jay

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water is not heating up and looks like soap is not dispensing properly

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    LG washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer leaked!!! The machine look great and I believe that it would work great, but must stop the leak first.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience and providing feedback on the LG Washer (WM6700HBA) model. We understand how frustrating it can be to have a product not meet your expectations, especially when it looks great, and you have high hopes for its performance. Rest assured, we take this matter seriously and want to resolve the issue promptly for you. Please know the issue you describe is not the quality level we aim for in our products. Please visit this link: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking-CT10000012-1431986512448#. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy LG