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Customer Ratings & Reviews

$1,149.99
Save $450
Comp. Value: $1,599.99

Customer reviews

Rating 4.7 out of 5 stars with 1064 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers find value in the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360, particularly praising its overall performance, quiet operation, and ease of use. Many appreciate the large capacity and reduced wash times compared to older models. The design and various features, including the steam option for deep cleaning, are also well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,064 reviews
  • Rated 5 out of 5 stars

    Washet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not received it yet but the rep that helped us outstanding 1000 stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced 20 year old top-loader with this HE !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Searched many products and read reviews before selecting this beautiful black LG front loader. So far, it seems to clean better than the top-loader it replaced and cycles are surprisingly just as fast as before

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer, could fit more than I thought I could in the washer and not required but connecting the washer to the app comes in handy. And the laundry comes out clean

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Detergent and smell problem.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very easy to use, there is enough program but it does take the detergent and softener. You are washing your things without detergent and it has very heavy smell I do not know why. I am so disappointed.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Seda. Thank you for reaching out about your LG Washer (WM6700HBA) model. We understand the importance of having a washer that dispenses detergent and softener correctly. For this model, one helpful step is to remove the detergent and softener drawer and rinse it thoroughly under warm water, making sure the siphon caps are seated properly when reinstalled. If the siphons are not positioned correctly, the washer may not pull the detergent or softener into the wash. It can also help to run a Tub Clean cycle to clear any buildup that may be affecting water flow. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757. We’d be glad to take a closer look at what’s happening with your unit. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy LG

  • Rated 5 out of 5 stars

    Awesome Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG washers are the best in market. Futuristic design. There are multiple modes to select and AI wash is my favourite option on these modes.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We want to say a great big thank you for your committed support of the LG Brand, as we continue to meet our customers expectations by improving our products and services daily. We're here to help if you have any questions or concerns please feel free to reach out to us via Facebook or Twitter by sending us a private message or @LGUSSupport, Our Customer Service Number is (800)243-0000.~Tanisha LG

  • Rated 5 out of 5 stars

    Exceptionally wonderful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product, LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel Excellent Service

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great machine so far. I love the detergent dispense! I don't have to fill it for every load and I can trust my kids are not putting to much or too little when they do their own laundry. Quiet and efficient. My favorite washer to date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this washer!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has been amazing. The drums size is perfect for larger loads. The options for types of loads is a great feature. The ability to have the app on your phone to let you know how much time is left and when the wash is complete is what I love most about this washer. We have 8 people that do wash in our home and I can stay on top of the loads so laundry is not left in the washer .

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Let in the Light

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the inside light the cycles are so fast!” You can use more laundry products more places to put them. Finally I have more choices of washing and water temp my old LG didn’t have many choices. It’s very quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, easy installation and setup. Smart features that make doing laundry quick and easy. Saves energy, water, and consumables.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great washer , love the a.i feature . App syncs great and gives me good information when using loads , very quiet washer and quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You will not be disappointed.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this for 2 years now and I bought this washer and a dryer when I moved to my new house. I can promise you that this washing machine will not disappoint you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the absolute BEST on the market.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been impressed by LG appliance quality but this washer and dryer set are the best thing I've gotten. I didnt realize how poorly our old washer worked and am amazed at how efficient and effective this unit is! The smart aspect and receiving push notifications to the phone and tv when a cycle is done is convenient also. I cant say enough how happy I am. Looking forward to update the rest of our appliance to LG over time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Quality materials. Modern design. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent washing machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second LG. Our first operated very well for over 13 years! This one works great...very quiet and easy to operate. It holds a lot of laundry. Looks great and fit nicely into our small laundry room. Very pleased with this choice.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice and clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had my LG washer for a couple of months now and I am extremely pleased. It is so quiet and the garment come out very clean. Love the little tune it plays to alert you the washing are done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product and service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my LG washer and Best Buy made it easy to purchase and get delivered,

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pillows won't spin dry

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase a GE set and return it in less than 30 days and purchase this LG set on 1/25 and for the most part however I am washing a few pillows, and the washer will not spin dry it keeps saying the machine is unbalance so I have two pillows that I can't dry. Not sure I could recommend this product

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us. We understand that the LG 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 didn't meet your expectations. Your feedback is important, and we understand your inquiry regarding the spin cycle. To help the unit balance correctly when washing pillows, we suggest adding a few similar items like towels to help distribute the weight more evenly during the spin.
      https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-black-steel/JJ8VPZ6YGL
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sublime

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now if they would only invent one that folds the clothes. This Machine has been amazing. If you buy one, read the instructions and watch some Youtubes to get the most out of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Even better than what I expected!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer. It is what I wanted and more!! I can't believe how clean it gets my clothes.

    I would recommend this to a friend