Customer Ratings & Reviews
- Model:
- WM6500HBA
- SKU:
- 6532181
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360, particularly praising its overall performance, quiet operation, and ease of use. Many appreciate the large capacity and reduced wash times compared to older models. The design and various features, including the steam option for deep cleaning, are also well-received.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity, Ease of use, Noise level
Amazing Washing Machine – A Customer's Delight!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently upgraded to the LG TurboWash™ 360 Front Load Washing Machine, and it's been a game-changer for my laundry routine! The TurboWash™ 360 feature is fantastic – it gets my clothes super clean in no time, which is a lifesaver when I'm in a rush. Plus, I love how smart it is with the AI-powered settings. It takes the guesswork out of laundry and ensures my clothes come out just right every time. It's spacious, quiet, and easy to use too. Overall, I couldn't be happier with my purchase. If you're in the market for a new washing machine, I highly recommend giving the LG TurboWash™ 360 a try!
I would recommend this to a friend Worst Washer I have ever used.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrinkles all of my clothes terribly. Have tried various spin cycles, temperatures, and loads. Clothes come out 100 times more wrinkled than when they went in. Reached out for help, and so far nothing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there.
We're sincerely sorry to hear about the wrinkle issues you're facing with your Washer. This is not the experience we want for our customers, and we're committed to finding a solution.
We understand the importance of having wrinkle-free clothes. To better assist you, could you please send us a private message via Facebook or X (Twitter) @LGUSSupport with more details about your specific settings and any available documentation? Our team is here to help.
Rest assured, we're dedicated to resolving this issue promptly. Your satisfaction is important to us.
—Kai
Horrible!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible!! Worked the first day and cant get it to even start now!! Already returned it!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We find it to be a favorite among our many customers. We apologize that you had such an experience. Allow us to assist you with your LG concerns by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be pleased to help. ^Cris
Poorly Made NOT a quality product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not "clean" as effectively as advertised, remote feature turns off, and control panel is sensitive
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Thank you for taking the time to share your experience with the LG 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash 360. We are sorry for any inconvenience you may have faced while using our product, including issues with its cleaning effectiveness, remote feature, and control panel sensitivity. Your feedback is valuable to us and we would be happy to offer our further assistance. You can reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. We are always available to help and appreciate your understanding. ^Sam.
Hate this washer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't connect to WiFi once the dryer was connected. The washer is not level on the pedestal and it bangs and shakes during the spin cycle.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Kitty! We've attached a link with more info about front load washer noises, and if the steps there don't help, please let us know with the second link below! We'd be delighted to see what's going on. https://www.youtube.com/watch?v=Hhpzkqe6h6Y https://www.lg.com/us/support/contact ^Ian
Too long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I put a load of clothes in washer, heavy duty it took 2 and a half hours to wash, ARE YOU KIDDING ME!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to leave us feedback. We apologize for the inconvenience you experienced with the extended duration of your washing cycle. We would like to know more about this. Please reach out to us via Facebook or X (Twitter) using @LGUSSupport with more details, and we'll do our best to help you. ^Dan
Economical but ineffective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Saves water, electricity, and drying time, but does NOT clean my clothes because it does not use enough water to rinse out dirt and suds.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Terrible delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys scratched my new appliances all up on the top of both washer and dryer!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, NancyB. Thank you for taking the time to share your experience on your LG Front Load Washer (WM6500HBA) model . We appreciate your feedback and apologize for the inconvenience caused during the delivery of your appliances. We understand how frustrating it must be to receive scratched appliances. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. Our team will work diligently to find a suitable solution for you. If there's anything else we can do to assist you with or if you require further assistance, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. Your satisfaction is important to us, and we look forward to making things right. ^Juvy
5 star!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t be happier with this washer and dryer set. The washer cleans thoroughly while still being gentle on clothes, and even heavily soiled items come out fresh and spotless. It runs surprisingly quiet, which is a big plus, especially during evening loads. The dryer works just as well — clothes dry evenly and quickly without overheating or shrinking fabrics. I really appreciate the sensor drying feature because it prevents over-drying and helps save energy. Both machines are easy to use, with clear settings and cycles for everything from delicates to bulky bedding. Installation was straightforward, and the overall build quality feels solid and durable. Overall, this set has made laundry faster, easier, and more efficient. Definitely worth the investment!
I would recommend this to a friend- Pros mentioned:Overall performance
❤️ LG!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the washing machine, five star. If I had one thing to make better with this machine would be the lint tray. Somehow there still lint gets past the tray. Other than that, love the washing machine!!!
I would recommend this to a friend - Pros mentioned:Overall performance
The Beast!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a lot of washers in the past but this one is the best!!!!
I would recommend this to a friend - Pros mentioned:Ease of use
LG washer & Steam WM 6700HBA
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the many features on this washer that I still. have not tried.I love the appearance of this machine and the fact that everything begins with touch. It is very. futuristic and that is what drawed meto this machine.I also love that I control the ash cycle from the app on my phone. Highly satisfied.Do make sure you read the instructions first prior to using to get optimal benefits.
I would recommend this to a friend - Pros mentioned:Overall performance
Happy with purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall happy with purchase highly recommend store associated at Lancaster, OH location very helpful and informative!
I would recommend this to a friend - Pros mentioned:Ease of use
I love the reminder notification!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with our new LG washing machine. I love the app that sends me notifications when the wash cycle is complete...and a reminder if I forget to take the clothes out of the washer when the cycle is done. I'm one of those people who forgets to take the laundry out of the washer and often has to re-wash clothes that have been left in there for a day or two. It's very easy to use, and does a great job cleaning - even our King size quilt!
I would recommend this to a friend Great washing machine and great service from Best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer was installed perfectly. It is a wonderful washing machine, economical and environmentally friendly. A very good value.
I would recommend this to a friendAwesome LG washer/Dryer front loader
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Easy to install ourselves with new hoses. Learning curve to figure out the app..happy with them so far.
I would recommend this to a friendGreat washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome washer . Washes clothes great , a lot of wash options. Connectivity to phone is good. Let's you know what's going on .
I would recommend this to a friend- Pros mentioned:Noise level
Clean Design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the minimalist design. Absolutely love the AI feature and silent operation. Very fast washing too.
I would recommend this to a friend LG Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little noisy. These new washers never last like the old ones.
I would recommend this to a friend- Pros mentioned:Capacity
Awesome Washer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE my new washer!! Should’ve purchased sooner! This LG washer replaced a top load, no agitator, that sucked big time!! This washer cleans and gets stains out better than any washer I’ve owned. I love the app that lets me know the cycle is complete. It easily washes king size bedding. I would recommend this washer!
I would recommend this to a friend