Customer Ratings & Reviews
- Model:
- WM6500HBA
- SKU:
- 6532181
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360, particularly praising its overall performance, quiet operation, and ease of use. Many appreciate the large capacity and reduced wash times compared to older models. The design and various features, including the steam option for deep cleaning, are also well-received.
This summary was generated by AI based on customer reviews.
Good product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great in size and colors looks good. Can’t wait to use it.
I would recommend this to a friendExcited
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked amazing in the show room. Beautiful design.
I would recommend this to a friendNot Quiet! Loud on fill, Loud on Tumble ! :(
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I JUST received this washer its SO LOUD when washing FILLING WITH WATER I can hear EVERY TUMBLE. unsure why people think its so quiet? Mines not. LOUD on filling-LOUD when tumbling. ALSO, bought the matching dryer. (AND pedestals are all sold out) unsure of the dryer yet as Best buy forgot to include the "Y" attachment for the dryers STEAM feature PLUS all they carry apparently IN STORE- for dryers is a 4' gas line!! so thats what they sent and i truly needed a 6' line- SO BEWARE and check that all out befor ethe installers arrive that you have purchases everything needed. ASK YOUR SALESPERSON ! (not totally satisfied with this very large purchase) HAD to buy new my 18 year old kenmores were done for.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash 360 - White. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
None
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not have time to use this washing machine yet.
I would recommend this to a friendNot great or good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When compared to the Electrolux washer it replaced, it can’t even compare. Sadly the Best Buy salesperson said LG was the best brand to go with. I’m glad years ago I did my own research and was happy with Electrolux. The LG’s fit and finish is subpar- worse than some of my child’s cheap toys. There are almost zero options for a cold wash and the matching dryer has too many cycles that are medium to hot only when most clothing states on the label to tumble dry LOW. I am really upset we spent so much money on these appliances.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Lane. Thank you for taking your time in leaving us a review regarding your smart front load washer. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. ~Anthony
Best Buy never delivered the item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure LG is fantastic but the customer service through Best Buy is terrible. I was ghosted the day of delivery despite a texted time of arrival. No phone call. Nothing. I will never buy anything from Beat Buy again.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dana. Thank you for reaching out to us. We understand the importance of receiving your LG Washer (WM5800HVA) model on time and with reliable service. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
For your unit, once delivered, a helpful step is to run the Tub Clean cycle before the first use. This ensures the washer is sanitized and ready for optimal performance. For more details about the product, visit https://www.lg.com/us/washers-dryers/lg-wm5800hva-front-load-washer. If you need further assistance with your washer after delivery, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can help guide you. ^Juvy
LG washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer leaked!!! The machine look great and I believe that it would work great, but must stop the leak first.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience and providing feedback on the LG Washer (WM6700HBA) model. We understand how frustrating it can be to have a product not meet your expectations, especially when it looks great, and you have high hopes for its performance. Rest assured, we take this matter seriously and want to resolve the issue promptly for you. Please know the issue you describe is not the quality level we aim for in our products. Please visit this link: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking-CT10000012-1431986512448#. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Jay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water is not heating up and looks like soap is not dispensing properly
No, I would not recommend this to a friend- Cons mentioned:Smell
Not our first choice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaves smell, even though door is open mostly. Also loud as if something keeps falling with a loud thump. We thought it was temporary but I guess it’s just how it is. No matter how you place clothes in the washer…
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dahlia. Thank you for sharing your experience with the LG Washer (WM6700HBA) model. We understand how concerning it must be to deal with persistent smells and unusual noises. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Let’s address both of these issues to improve your washing experience.
For the odor issue, even with the door open, this can sometimes be caused by moisture trapped inside the washer. We recommend running a Tub Clean cycle with an affresh® washing machine cleaner or white vinegar to eliminate any mold or mildew buildup. Additionally, after each load, it’s helpful to wipe down the door seal and leave the door slightly ajar to allow proper airflow. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757.
Regarding the loud thumping noise, it’s possible that an unbalanced load could be causing the washer to make noise. We recommend redistributing the clothes evenly around the drum and ensuring that bulky items like towels are balanced with lighter items. If the noise persists, it could indicate an issue with the drum or suspension system, in which case we’d be happy to help further.
Please send us a private message on social media @LGUSSupport, and our team will be glad to assist you with troubleshooting or exploring service options.
Thank you for your patience, and we’re here to help get this resolved. ^Juvy
- Pros mentioned:Capacity, Noise level
A beast who cleans quickly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a replacement for a 10 yr old LG of a similar build, but less capacity. I wanted clothes to be cleanrer, while having the option of larger loads. This machine has been able to handle whatever I give it. I still have yet to use all the different cleaning options (just don't have the need), but the Normal, Heavy Duty, Cold and AI settings have all proved out. 'Normal' makes my wife happy as the time is pretty quick (like 30 min), while the others (in my opinion) really get clothes absolutely clean. I do appreciate the extra support for cold washing. The menu took a little getting used to, but once you understand how to change options, it just becomes second nature. The machine itself runs incredibly quiet, even with big loads. The ThinQ app, which is very busy, will tell you when a load is complete and remind you to take clothes out. Definitely better than having to check all the time.
I would recommend this to a friend Poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait 30 minutes for help Had to go find a sales person who didn’t know much about the washer
I would recommend this to a friendcrappy product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cheap product. do not buy. the panel stopped working after 1 year and according to LG its not under warranty... cost of 600$ = technician so $800 repair after 1 year.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ludwig. Thank you for sharing your experience with us. We understand that the LG Washer (WM6500HWA) model didn’t meet your expectations, especially with the panel issues you’re facing. We aim to offer top-notch products that exceed our customers' needs. To troubleshoot, have you tried resetting the washer by unplugging it for a few minutes? This can sometimes help with panel responsiveness. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-unresponsive-washer-buttons--20152367429605. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions with you. ^Juvy
Defective Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There sell me a defective washer which is leaking real bad. Don’t buy from Best Buy because there ripping people off.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marlon. Thank you for sharing your feedback with us. We understand your concern about dealing with a leaking washer, especially with a unit as important as the LG Washer (WM6500HBA) model. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
As a first step, we recommend checking the washer's hoses for any visible cracks or loose connections that could be causing the leak. Additionally, verify that the washer is properly leveled, as an unbalanced washer can sometimes result in water leakage. To obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and explore the best solution. We appreciate your patience, and we’re committed to helping you get this sorted out. ^Juvy
Never Use Best Buy! Terrible Customer Service!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They installed both washer and dryer, crushed/flattened the rear heat vent, broke the water valve inside and outside the house. We paid a $900.00 plumber repair bill to correct it all. No word from Corporate.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand your frustration and concern regarding the reported damage to your property during the installation of your LG 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer and its corresponding dryer. We understand your inquiry and the financial inconvenience this has caused.
Please be advised that while LG manufactures the appliance, the installation was conducted by a third-party vendor (Best Buy). Your issue involves property damage and the cost of third-party repairs, which is separate from a product defect or warranty repair on the LG unit itself.
We want to look into this matter for you and document your experience.
https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-black-steel/JJ8VPZRYH4
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Loud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine is extra loud especially on spin cycle. Does the job but would not purchase again.
No, I would not recommend this to a friendThey deliver it broken miss parts and destroy my w
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible they delivered a broken missing parts they destroyed my wall and they wouldn't even take my old washing machine out they wouldn't even attempt it they said it wouldn't fit up the stairs cuz it's real tight they made me cut my machine in half and take it out myself terrible
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, SteveO. Thank you for sharing your experience with us regarding the delivery of your WM6500HBA washer. We understand your inquiry about the unit arriving damaged, with missing parts, and the issues you faced with the delivery service. We would be more than happy to assist you further. Please feel free to contact us on lgdigitalcare@lg.sprinklrsupport.com.
https://www.bestbuy.com/site/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-black-steel/6532181.p?skuId=6532181
We appreciate your patience. —Renzo
- Pros mentioned:Ease of use, Noise level
5 star!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t be happier with this washer and dryer set. The washer cleans thoroughly while still being gentle on clothes, and even heavily soiled items come out fresh and spotless. It runs surprisingly quiet, which is a big plus, especially during evening loads. The dryer works just as well — clothes dry evenly and quickly without overheating or shrinking fabrics. I really appreciate the sensor drying feature because it prevents over-drying and helps save energy. Both machines are easy to use, with clear settings and cycles for everything from delicates to bulky bedding. Installation was straightforward, and the overall build quality feels solid and durable. Overall, this set has made laundry faster, easier, and more efficient. Definitely worth the investment!
I would recommend this to a friend - Cons mentioned:Wash quality
Discouraged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered the wrong machine, the nachine that they delivered was not what I ordered. When they tried to delivered it they asked me did I want to take it anyone. The nachine was also damaged…..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We understand how frustrating it can be to receive the wrong machine, especially when it is not what you ordered and also damaged. We apologize for the inconvenience this has caused you. Kindly coordinate with the dealer where you'll buy your LG appliance. In you case, on BestBuy. ^Cris
Shook entire house, delivery was a nightmare
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shook my entire house. Brand new construction. Had to return three times, first time delivery dropped the dryer and broke it. Couldn’t complete washer install. After 3 washers still have the vibration issue, we have returned and purchased a Samsung top loader instead
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with us regarding the LG Smart Front Load Washer (WM6500HBA) model. We understand that there were multiple issues encountered during the delivery and installation process, including the dropped dryer and inability to complete the washer install. We sincerely apologize for these mishaps and any frustration caused.
Regarding the vibration issue that persisted even after multiple replacements, we apologize for the inconvenience caused. Your feedback is valuable to us, and we appreciate your decision to return the LG washer and choose a Samsung top loader instead. For additional information, help and guidance, you may visit this link: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine-CT10000010-1400517829363. If there's anything else we can do to assist you or if you have any further concerns, please send us a private message on Facebook or X (Twitter) through @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Washer flooded
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer flooded after install. It has been a mess trying to get it fixed since they never hit complete install.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kathryn. Thanks for reaching out about your LG Washer (WM6500HBA) model. We understand how important it is for your appliance to be installed and functioning properly from day one.
If your washer flooded after installation, one helpful step is to check that the drain hose is properly secured and not inserted too far into the standpipe, as this can cause siphoning and overflow. Also, ensure the drain height is between 24" and 96" from the floor, as incorrect height can lead to drainage issues. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you’d like help reviewing your installation or exploring service options, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy