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Customer Ratings & Reviews

$1,149.99
Save $450
Comp. Value: $1,599.99

Customer reviews

Rating 4.7 out of 5 stars with 1080 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers find value in the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360, particularly praising its overall performance, quiet operation, and ease of use. Many appreciate the large capacity and reduced wash times compared to older models. The design and various features, including the steam option for deep cleaning, are also well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,080 reviews
  • Rated 1 out of 5 stars

    Economical but ineffective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves water, electricity, and drying time, but does NOT clean my clothes because it does not use enough water to rinse out dirt and suds.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly LG

  • Rated 1 out of 5 stars

    Terrible delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys scratched my new appliances all up on the top of both washer and dryer!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, NancyB. Thank you for taking the time to share your experience on your LG Front Load Washer (WM6500HBA) model . We appreciate your feedback and apologize for the inconvenience caused during the delivery of your appliances. We understand how frustrating it must be to receive scratched appliances. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. Our team will work diligently to find a suitable solution for you. If there's anything else we can do to assist you with or if you require further assistance, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. Your satisfaction is important to us, and we look forward to making things right. ^Juvy LG

  • Rated 5 out of 5 stars

    Highly recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been really impressed with this washer overall—it’s packed with smart features and makes laundry much more convenient. One of my favorite parts is the mobile app integration. The app is intuitive and reliable, and I love being able to start and monitor loads remotely. It’s especially helpful when I’m multitasking or not at home. The built-in detergent and softener reservoirs are another standout feature. Not having to measure detergent every time is a huge time-saver, and it keeps things consistent from load to load. Performance-wise, the washer does an excellent job. The AI mode is surprisingly effective at adjusting settings automatically, and the Overnight mode is perfect for running quiet cycles without disruption. My only minor complaint is that the door handle feels a bit rough when opening and closing—it’s not a dealbreaker, but it could be smoother for a premium appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    President's day sale

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the washer dryer set to replace 20 year old LG set (They served us well, but bearings out on the washer and the dryer sounded like it was close to expiring as well) - I almost went with the 4.5 Cu Ft like we had, but the extra room is helpful. Only been installed for a couple weeks and haven't yet run many loads through them but impressed do far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ❤️ LG!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washing machine, five star. If I had one thing to make better with this machine would be the lint tray. Somehow there still lint gets past the tray. Other than that, love the washing machine!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Front Load 4.5 cu Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer -- so many nice features and selections. Easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open box sale. Was worried at first but other than a few scratches we've had no problems. Cleans the clothes great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer performs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer was selected as a replacement for a failed GE model. It is much quieter and seems to clean the clothes better. We will see how it stands the test of time, but from all the research I have done the LG models last longer than others.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Beast!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a lot of washers in the past but this one is the best!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, fast, good brand, a lot options for wash.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    LG washer & Steam WM 6700HBA

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the many features on this washer that I still. have not tried.I love the appearance of this machine and the fact that everything begins with touch. It is very. futuristic and that is what drawed meto this machine.I also love that I control the ash cycle from the app on my phone. Highly satisfied.Do make sure you read the instructions first prior to using to get optimal benefits.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient in washing time compared to other model take longer time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It washes quicker than our other Samsung washer and seems to clean well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washing machine very easy to use very fast at washing loads also very efficient. Use of water great washing machine highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Family Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Washer, quiet, efficient, totally automatic with an AI app. It gives you updated information on your clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! This washer is so quiet. It looks great! I was so pleased with my purchase when it arrived.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy with purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall happy with purchase highly recommend store associated at Lancaster, OH location very helpful and informative!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good pricing and good company

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little unit. Delivery and install was quick. The team at the store and delivery where professional and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love the reminder notification!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with our new LG washing machine. I love the app that sends me notifications when the wash cycle is complete...and a reminder if I forget to take the clothes out of the washer when the cycle is done. I'm one of those people who forgets to take the laundry out of the washer and often has to re-wash clothes that have been left in there for a day or two. It's very easy to use, and does a great job cleaning - even our King size quilt!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine and great service from Best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer was installed perfectly. It is a wonderful washing machine, economical and environmentally friendly. A very good value.

    I would recommend this to a friend
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