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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1336 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 24 reviews
  • Rated 5 out of 5 stars

    Waaay better than Samsung!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this! After we had trouble with our second Samsung in as many years, we decided to go with LG after reading online reviews and all the specifications and what not. We have been very impressed and happy with it. People complained some about it being noisy, but it is no noisier to us than any other washing machine. And it gets clothes so dry that the dryer sometimes seems to have trouble sensing that it needs to actually run. We could not be more pleased with it. Done wit Samsung appliances, and I think we're gonna become an LG household!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love new washing technology

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent replacement for and old 24 years Kenmore washer. Very quiet and efficient washer.

    I would recommend this to a friend
  • Cons mentioned:
    Water level

    Rated 3 out of 5 stars

    LG 5.0 cu ft washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've read other reviews about this washer but decided to purchase the washer anyway. The normal cycle uses very little water to the point that it barely covers the load of clothes. Just inches of water and that's it. I find that very strange. I switch to deep wash and add the water plus button and wash on that setting but normal should have a better water level. Can't adjust it either on normal setting. Very strange.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Clothes Shredder

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My washer is now 2 years old and it is ruining many of my clothes. It is pulling the threads on many of the synthetic clothes. All my newer sheets with microfiber have pulls all over them, and my favorite set ended up with rips and had to be thrown out. I have been hand washing my favorite clothes. There was no user abuse because I am a very, very careful person who reads instruction books cover to cover. The spin cycle is crazy fast. My husband and I ran our hands all over the drum many times and could never find any protruding metal pieces that could be causing the problem. Others on-line have had this problem although LG denies it is a problem, even though I sent them pictures. The washer is perfectly level. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Linda. Thank you for sharing your feedback on the LG Washer (WT7150CM) model. We understand how disappointing it can be when your clothes are damaged, especially when you've taken extra care in handling them. We strive to provide reliable, top-notch products that meet your needs. In the meantime, you may visit https://www.lg.com/us/support/help-library. If you need further help, please reach out to us on social media at @LGUSSupport. ^Juvy LG

  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom is given me so much, purchasing this washer and dryer have made huge impact on us. The machine works better then what i expected. Installation was accurate and on time. I would recommend this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 4 out of 5 stars

    LG Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’m very happy with my top loader LG washer. I love how quiet it is.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much plastic! Top doesn’t really seal so moisture escapes on the warm temperature - had to open laundry window while washing. Retuning it for the next model up.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is excellent. It can handle a large capacity of clothes. It is great with bedding to include comforters.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    Highly Efficient Washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great capacity and everything gets clean the first time!

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Plenty of space for large items

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, works well. Plenty of space for large items.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The order was delayed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We liked the product but our delivery schedule delayed twice after we booked which was never expected from brands like LG and BestBuy. Forcefully we had to go for white color washer and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer for the Win

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid washer with good features without being to complicated. Spins out clothes very well.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great piece. Quite, get staff cleaned. Love it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged Upon Delivery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially went in for a different brand but the salesman steered me towards the LG. Washer arrived damaged on delivery so I had to refuse it. The dryer had scratches too. Best Buy said it would be a month and a half to get a replacement delivered. That’s unacceptable. Went elsewhere and the salesman was adamant that he couldn’t recommend an LG and that the Best Buy salesman are incentivized to sell certain brands. Don’t know if that’s true but worth a share.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Bader. Thank you for taking the time to share your experience with LG Washer (WT7150CM) model. We value your feedback about the delivery of a damaged washer and dryer. We aim to deliver top-quality products in perfect condition, but sometimes issues can occur during transit. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solution . You can also reach out to us on social media @LGUSSupport for further assistance. ^Juvy LG

  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful product, like the color and how it works

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit loud and can't seem to handle two comforter (medium and small size) at once.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job with little water use. Also like the see through lid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size washer. Well-built and easy to operate, clean and maintain.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Need to receive this machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could give this a better rating if I could receive it. Now instead of April, end of May, end of June, there is now no official date that it will be available.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Marie. Thank you for sharing your feedback on the LG Washer (WT7150CM) model. We understand how disappointing it can be to wait for a product, especially when the estimated delivery dates keep changing. We aim to provide excellent customer service to ensure a smooth and seamless experience. We recommend contacting Best Buy customer service with your order details at 888-237-8289 for accurate delivery information. For more help, please reach out to us on social media @LGUSSupport. ^Juvy LG

  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it’s quite and the perfect size just what I needed and wanted !!

    I would recommend this to a friend