Customer Ratings & Reviews
- Model:
- SP9YA
- SKU:
- 6452962
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the soundbar's exceptional sound quality, praising its performance in various room sizes. The easy setup process is also widely appreciated, making it a user-friendly choice. While some users have experienced connectivity issues and occasional volume problems, the overall sentiment is positive, with many customers highlighting the great sound experience at an affordable price.
This summary was generated by AI based on customer reviews.
Causes serious WIFI interference for TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar severely interferes with my wifi network. I have 1Gb/s Fios and the Netflix speedtest on my TV shows over 200Mb/s with the soundbar unplugged. With the sound bar plugged in, it shows between 0 and 7Mb/s. All video apps are constantly buffering and it makes the TV essentially unusable. I think it is because it creates its own 5Ghz wifi network (LG_Speaker_AP). Using a wifi channel mapping app, I see that it is using the same channel as my wifi. The most frustrating thing is that if I change the channel my wifi router uses, the soundbar FOLLOWS it, and puts its network on the SAME CHANNEL. If this isn't fixed before my return window expires, I'll be returning the soundbar.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Lichy11
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was kind of disappointed with this brand, the sound was not that great
No, I would not recommend this to a friendLG speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nit much info on how you can change sound. Not as good as was told.
No, I would not recommend this to a friendLG sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. Constant issues. Contacted LG several times
No, I would not recommend this to a friendSize
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size for my 55 inch tv. Synchronisation with lg tv
I would recommend this to a friendUsually like LG products
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great for the price, it has its moments but you really have to work for it to get any good sound as the presets are not very dialed in and the subwoofer is lacking. The AI adjustments do not make much of a difference At higher volumes the quality seems to fall apart.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Disappointing sound quality, even at discount.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing sound quality, even at 50 percent discount. Compared this to Sonos Arc and decided to go with that instead. Even with the wireless subwoofer, LG soundbar cannot compare to Sonos. Spend the extra money if you can and get a Sonos or Bose.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice setup when paired with an LG TV, but I have to be honest. For the money I don’t feel like the sound quality is worth it. I have a $100 sound bar with sub on a 65” TV in another room and it sounds just as good as this sound bar does.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Volume
Quiet
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this with a new lg tv and we can hardly hear it with it all the way up. Our small 2.1 soundbar is way louder
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We always try our best to give our clients the best service we can, therefore it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly
A must skip
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally do not like writing bad reviews- but I’d stay away from purchasing this, had it come in and center speakers blew out in less than 2 days being used at half volume. Very disappointing
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Volume
Watkins
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar will not put out volume, we have bought new cables and did different things recommended by an assocate at Best Buy and stll does not work.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Subwoofer defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar wasnt bad but their would be random distortion in dialogue like in mad max fury road for example that was really bad. The subwoofer was quite boomy for the short time that it worked but it died on me a few days after receiving it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
I do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds nothing like in the store. Max volume is at 40 and the wireless sub woofer barely has bass. I’m sad I let my old Bose system go.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Buyer Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money on these. I bought these rear speakers because I was disappointed in the performance of the SP9YA and thought these rear speakers might satisfy me. I was wrong. Brand new out of the box they wouldn’t power on at all. These are junk! Now I have to box them back up and travel 90 miles to the nearest store to return these and the SP9YA that I am not happy with.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Poor sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good sound. No surround sound feel at all. Not a full sound. Sounded like a tin can. My 10 year old Samsung low end speaker bars sounded as good as this one. Was not impressed. i returned it, spent more money and bought the Sony HT-ST5000. Unless you download the app onto your phone or tablet you will have very limited ability to tune/tweak the sound and set up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wasn’t compatible with my Vizio tv, so I had to return the item
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that you had a negative experience with your product. Thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just wasn't as impressed with it when i heard it in my home
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
Only good with Dolby and stereo.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks with PS5 non Atmos content and most dts or PCM audio on any device. Selects wrong channels causing dialog to be way way too quiet in contrast to it's explosively loud wall shaking channels. I am an advanced home audio and video user.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
No
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer is not to the quality they write on the box. I bought the updated version and it’s the same shhh ity quality. Don’t waste your money buy another brand because LG 220W soundbar is better sound quality
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned after 1 day! Sound quality was terrible. Connected using ARC. My LG OLED tv has better sound itself when not connected to soundbar! I will never buy another soundbar, if you can't get good quality from a $1000 unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette