Customer Ratings & Reviews
- Model:
- SP9YA
- SKU:
- 6452962
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the soundbar's exceptional sound quality, praising its performance in various room sizes. The easy setup process is also widely appreciated, making it a user-friendly choice. While some users have experienced connectivity issues and occasional volume problems, the overall sentiment is positive, with many customers highlighting the great sound experience at an affordable price.
This summary was generated by AI based on customer reviews.
Incorrect Open Box Classification
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase because it was classified as excellent. The item when picked you bear satisfactory classification.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We apologize for not meeting your expectations with the LG 5.1.2 Channel Soundbar with Wireless Subwoofer, and for any disappointment caused. If you have any specific concerns or issues with the product, please reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. We're here to assist you further and appreciate your understanding. ^Sam
- Cons mentioned:Rear speakers
Poor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two and each one did not work. The subwoofer was broke.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Never Buy an LG Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My LG sound bar and sub was great while it work. They pushed out a software update that destroyed my sub woofer, literally will not power on and because the update was out side of the warranty they are doing nothing about it. I don't recall companies being allowed to brick their old devices with no consequence but that's the LG way.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Buying beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Despite the high prices, LG soundbars are junk. My subwoofer died in the warranty period. LG product support keeps promising to send boxes to have it shipped to a repair facility. It's been 3 weeks and despite multiple attempts, nothing. They won't acknowledge emails
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette