Customer Ratings & Reviews
- Model:
- S90QY
- SKU:
- 6498851
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the sound quality, bass, and ease of use of this 5.1.3 channel soundbar. Many appreciate the Dolby Atmos feature and the generally easy setup process, while some experienced connectivity issues or found the soundbar larger than anticipated. A few users also noted that the display is always on and the center channel could be improved.
This summary was generated by AI based on customer reviews.
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar delivers average sound throughout the room but could be louder
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Horrible experience!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, the sub kept disconnecting and only way to get it back was to unplug it. When it was connected it sounds decent. But only if you get it on a steep discount. Spend extra and get JBL. That is what I did and couldn't be happier
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm sorry to hear that you experienced issues with the sub disconnecting. That must have been frustrating. Thank you for sharing your feedback with us. We will definitely take it into consideration for future improvements. It's great to hear that you found a better option with JBL and are happy with your purchase. If you have any other concerns or questions, feel free to reach out. Thank you for being a valued customer. please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
- Pros mentioned:Bass
It’s just ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass sounds good but midrange and voices leaves a lot to be desired
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
- Cons mentioned:Display
It always displays E-ARC. It runs after a period o
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason that I gave 1 star is because that the display is always on. It always displays E-ARC. It runs after a period of time, but never turns off.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Channel Soundbar. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
Just wish it had a little more bass
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good just wish it had more bass otherwise good
I would recommend this to a friendSound bar?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s probably work as I hoped and maybe surround sound may better suit my needs.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Wifi for subwoofer. Do not buy this.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fact that this soundbar uses wifi to communicated with the subwoofer is silly. This causes issues with Apple TV connectivity. Suggestions to get around this are to dedicate this device on the 2.4 GHz portion of your wifi. That is not a solution.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds ok. Not sure it sounds that great for the price.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We suggest that in the future regarding anything in the installation side of things, get in contact with the retailer where the unit was purchased to get clarity on the situation and proper assistance. Here from LG. ~Anthony
Underperforming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Underperforming. I bought rear speakers, and they would work on and off. I returned the product. I decided to spend more and bought a Bose soundbar 600. Huge difference. By far better than LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joein. Thank you for sharing your experience with the LG Soundbar (S90QY) model. We appreciate your feedback and understand your concern about the audio products don’t perform as expected, especially when you’re looking for a great sound experience. If you ever decide to give LG another try in the future, we recommend ensuring that all connections are secure and checking for any firmware updates, as these can sometimes enhance performance.
If you have any questions or need assistance with other LG products, please send us a private message on social media @LGUSSupport. Our team is here to help and would love to assist you further. Thank you for your patience, and we hope you enjoy your new soundbar. ^Juvy
Trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but trouble with this sound bar. I got it heavily discounted and I see why now. WHEN it works it sounds fine- not the Best Buy definitely serviceable. Problem is it doesn’t work all the time. When switching apps, the sound stops and has to be reset. Or sometimes the voice speakers stop during a show and the background music still plays. Needs to be reset. Happens daily. Get literally anything else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Joey. Anthony here from LG. Thank you for taking your time to review this LG Soundbar and we're saddened to hear of the experience that you went through in regards to this. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service at (800) 243-0000. Thank you ~Anthony
Disappointed with my LG S90QY (no sound)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I make montly payments towards my LG S90QY sound bar. I connected my PS5 to it and connected the HDMI (eARC) to my smart TV. It produced sound perfectly for the 1 month I had it. However, yestureday I turned it on and it shows the video to my PS5 but no longer produces sound. I would proudly give this review a 5 star rating. However, my sound bar (sound) has went out ultra fast and this shouldnt of happened for the $800 I make monthly payments towards.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 5.1.3 Channel Soundbar with Wireless Subwoofer, Dolby Atmos and DTS:X - Black. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
No where near price to performance
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, it is less than impressive. Tinny high notes and an underwhelming bass. Horrible sound optimization
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Not very satisfying
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not my favorite soundbar system but its okay. When its performing well its alright but thats all there is too look forward to.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about that your LG Soundbar is not performing up to standards, Kyle! We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you further. You can reach out to lg.com or call our customer service line at 800.243.0000. ~Rita
Spend the extra money for a better system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item due to not being able to adjust any of the settings to my liking. The base module is practically useless.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your suggestion of how to improve our product and customer experience is very helpful. Thank you for communicating with us regarding your experience with your LG audio device. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. -Cazz
Do not buy an open box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar was missing all it's wires and remote and was super dusty. Best buy stated it was in excellent condition but this sound bar was abused and the subwoofer wasn't even the right one that is with this soundbar. Someone exchanged subs and returned this one without anyone at best buy second checking model numbers.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your LG experience. We appreciate your patience and understanding in regards to the issues that you’ve encountered. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to assist. ^James.
So so
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I thought it would be little hard putting together
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Teddy. Thank you for sharing your experience with the LG Soundbar (S90QY) model. We appreciate your feedback, and we understand how disappointing it can be when a product doesn’t meet your expectations, especially during the assembly process. If you encounter any challenges with the assembly, we recommend checking the manual for specific instructions or looking for online tutorials that can provide additional guidance. We strive to provide a seamless and user-friendly experience with our products.
For further assistance, please send us a private message on social media @LGUSSupport. Our team will be more than happy to help you with any questions or concerns you may have. We appreciate your patience and are here to support you. ^Juvy
Defective Product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it in March and it’s already broken: I turned it off and now it won’t detect any signal from the TV.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nicholas. Thank you for sharing your experience with the LG Soundbar (S90QY). We understand your concern about the product failing shortly after purchase. We strive to provide high-quality products that exceed our customers' needs. To troubleshoot the issue with your unit, ensure all cables are securely connected between the soundbar and TV. Loose or damaged cables can cause signal detection issues. Try turning off the soundbar and TV, unplugging them from the power source for about 60 seconds, then plugging them back in and turning them on. For more help, visit https://www.lg.com/us/support/help-library/device-has-no-audio-soundbar-sound-plate-home-theater--1422464978777. If these steps do not resolve the issue and your unit is still not detecting any signal, please send us a private message on social media @LGUSSupport with your model number and details. We can assist you further and explore possible solutions, including repair or replacement options. ^Juvy
It works but…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t get that loud and sometimes difficultly hearing voices over music on tv.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LG-5.1.3 Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not stand up to the competition with premium soundbars. Surround sound and Atmos execution are extremely poor.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, there, Igor! We appreciate you taking the time to share your concern, as we hate to hear that you are not satisfied with your LG - 5.1.3 Channel Soundbar with Wireless Subwoofer, Dolby Atmos and DTS:X and the features it possesses. We value your opinion, and it does not go unnoticed. We would like for you to share it on our LG feedback page as well: https://www.lg.com/us/support/feedback. Thank you! ~Rita
Don't Buy this Product!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar failed after 8 mos. service. Best Buy refused to honor manufacturers warranty. My last Best Buy purcagse based on this experience.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JeffreyB. Thank you for taking the time to review our product. We sincerely apologize for the inconvenience you have experienced with your LG Soundbar (S90QY) model, as well as the unsatisfactory response from Best Buy regarding the warranty. We understand how frustrating it can be when a product fails to meet expectations, especially when it falls within the warranty period. We would like to help resolve this issue for you. Please visit this link: https://www.lg.com/us/support/product/lg-S90QY.DUSALLK to obtain more details on warranty concern. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to help and ensure your satisfaction with our products. ^Juvy