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Customer Ratings & Reviews

Your price for this item is $1,799.99

Customer reviews

Rating 4.7 out of 5 stars with 846 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 846 reviews
  • Pros mentioned:
    Large capacity
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Nice washer, best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice washer. It is much like the more expensive signature series from LG, it just doesn't have the full touch screen. This is still wifi capable and is the largest size LG offers. It has literally every bell and whistle you could get on a washer. It is very efficient. I did not end up getting the stands because of the expense actually. It is $500-700 for the washer depending on if you get it on sale. Plus another $350 for the drawer stand. That is more than most people spend on their washer and dryer combined. I realize that this pair can be upwards of $4000 all said and done, but honestly, for that money they should throw the bottom washer in anyways. Samsung has a model that is similar, and its built in their washer to begin with and on top to boot. This is very nice, and I didn't want the Samsung washer, I thought this one was much more appealing anyways. I got the extended warranty, although I have never had an issue with my previous high end LG washer and dryers except for the lint trap was junk. This one is much more robust and does not look like it will fall apart like the last one did. I must say that previously LG would charge you for every little thing. They did not care what model you had or how much you spent. There was no customer loyalty. I wanted the white ones that would match my cabinets but grey was the only color available. They are big, really big, in comparison to other units. Be aware of that, and do measure. I can just open the laundry room door with the washer door closed. I feel like someday, it may happen that they bash together when someone isn't thinking about it. We will see.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great size and features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying how much research I did about this machine! I am not an impulse buyer and looked at this thing many times over a 6 month period, comparing it to many others. I finally bit the bullet while they were on sale and purchased the sidekick pedestal washer along with the dryer and it’s pedestal. Delivery and set up are a must... this is very heavy, especially when it’s attached to the sidekick pedestal washer. I can tell you also to plan for about 4 to 5 inches of space behind for the hoses to the washer, pedestal and dryer (steam). I would also recommend the steel braided hoses with a 90° elbow at the end to reduce the space required. Even though the delivery crew leveled them, I had to fine tune the level a bit. Now when they (washer and dryer) are running, there is not a bit of shake. We’ve had these for a month now (since Feb ‘19) and couldn’t be happier. The 5.2 cu ft is impressive and you will find yourself doing larger loads...saving time and money. It is as quiet as advertised but the chime at the end of cycle is not too loud. We’ve connected them through the Smart ThinQ app and have been impressed with it. You will get a notification on your phone and Apple Watch that the cycle is finished (see attached picture). We’ve used the delay start several times and it is also a nice feature ( load at 10pm, delay start so the load is finished around 6am (wake up to a finished load and put in the dryer)). The Turbo wash also does a great job for most of our clothes with only a 40 minute cycle. Overall, highly impressed with this pair (wma9000hva) and believe it’s the best on the market right now. Side note: we bought the 5 year warranty too.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity, Quiet

    Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 40 years of dealing with top loaders and plenty of trouble from a year old competitors brand purchased from a big box store we went ahead and tried these front loaders. We wash a lot of bulky items and these machines had the capacity to handle it effortlessly. Very efficient with detergent too as you only need a quarter size amount to do a load. Both washer and dryer are very quiet. We have only had them for two weeks but so far we are very satisfied with our purchase. Geek squad also did a great job on the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Quiet

    Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very large, quiet and efficient washer. I was most impressed with how well it actually washed clothes. Far superior to other Samsung and whirlpool front loaders I’ve had previously and far better than any top loader out there. The connectivity is a nicety that will hopefully even improve connectivity and user functions with further software updates in the coming years. Very pleased with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity, Quiet

    Rated 5 out of 5 stars

    A wonderful machine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is massive inside and out. You won't have any issues washing anything with this monster of a washer. It is quiet also. I can't even hear it from the next room. My wife loves her new LG machines. The Geek Squad technicians did a great job of connecting everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer is amazing, and large!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read customer reviews and Consumer Reports reviews of washers and dryers this time around. my last purchase 5 years ago of another major brand washer and dryer didn't work out as well so I decided to be more cautious this time around. My other purchase had me repairing the dryer twice in two years after the warranty expired. This washer not only gets top marks for performance from Consumer Reports but comes in at the top of the reliability predictor. So far we love it, great features and even tells you when loads are done from the app. Just make sure you measure before it gets delivered as this model is bigger than than most other front loaders. We had to raise our wall mounted laundry cabinets about 5 inches to accommodate the increased height. it was bigger by 2-4 inches on almost every dimension over our last set with the sidekick on the washer and pedestal drawer on the dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Wash Day Blues Are Over

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cleans so quietly and then plays a tune when it is done, There is no soap residue on the clothes and the size of the drum is wonderful. I'd highly recommend both this item as well as Best Buy to anyone who need a new washing machine! The delivery and installation were White Glove! Thank You!

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Amazing Grace!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough about my new LG washer and dryer! State of the art super modern and quiet since I have a baby...Every mom should have these and dads!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer best investment ever made it has everything only thing is the remote to control Machine from phone does not stay on you have to turn on all the time. That’s a bummer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like my washer…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! We have the lower version of this for more than ten years and bought another set last April. It is much better this time and works great with pedestal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Washer and dryer!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product looks great and sits tall on the extra base! The door is slightly odd as the controls are built in the door. I think I just need to get used to this design. Measure twice!! We had to hire a contractor to move the cabinets to fit the units and extra base. Very tall!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks stunning, connects to your app, customizable wash setting. Theeee best on the market hands down

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect washer & dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend everybody in the United States by this machines good job LG

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Best Buy the have best equipment I ever seen in my life

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never buying LG again

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy. I had this washer for <2years. poorly made. If u do buy- buy the warranty- 1 yr warranty only…starts breaking down after…not sure how it short circuited causing the main board and noise filter to die. $700 to replace. Might as well buy another one- $$$ down the drain- My first time buying LG product. This scarred me for life- never again.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Now IOS compatible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded from a 10yr old Kenmore Elite front loader. This LG is larger and quieter. Love the lighted stainless tub and all of its features and wash cycles. This is the most efficient washer in terms of electricity and water used according to energystar. This unit is quiet and vibration free at 1300 rpms during the spin cycle. The most noise that's made is during emptying after rinse. It has nothing to do with the washer, the noise is coming from the water being dumped into the drain. Even when the washer and sidekick are running together, the. noise level is very low. All of the reviews saying that it's not Apple IOS compatible, well it is now. I did a search on google for the Smart ThinQ app and downloaded from LG rather than Apples App Store. Washer and dryer connects quickly. The app allows full function of the washer and dryer and all of its settings from the app. You even get alerts when the load is done and you can watch the progress of your wash cycles.

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well, Easy to use, Large capacity

    Rated 5 out of 5 stars

    The best front load washer you can buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Consumer Reports rates this the best front loading washer of 2019. I absolutely agree, Very large capacity, Steam selection, WI-FI enabled, very quiet, very little vibration, Wash comes out very clean and the spin gets clothes so dry they will need less time in the dryer saving dryer time and money. Highly recommend this LG Front Load washer.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Most innovative Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG is the most innovative Washer on the market today with steam, 14 wash cycles, the optional Side Kick Washer-in-a-Pedestal & so much more! It cleans the clothes thoroughly with no drama or difficulties, no leaks, loud noises or smells. This is a gorgeous machine, with the controls & expansive display on the door. It is the quietest Washer & the highest rated Energy Star Washer on the market today. I love how it plays an upbeat tune instead of the old BEEP, BEEP! of our other appliances! Only one complaint: The WIFI sets up but on iOS devices, all you can do is to turn the machine off, once it is running. iOS was clearly an afterthought, in fact the instructions state it does not support Apple iOS. This is inexcusable for a product that lists for $1,799. Other than that one complaint, it stays balanced, sips energy & runs quiet & true!!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Large capacity
    Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted a washing machine with larger capacity as we just had a baby. Plenty of settings, really easy to use after initial learning curve. App is the weak point, which honestly in this day and age, automation and use of applications being what they are is unacceptable. Smart features are pretty useless if you own an iPhone. That said we didn't purchase it for smart home features though we have several smart home items, by far the smart features on this are lackluster at best. Machine itself is high quality. Price may seem a bit outrageous but I would say worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity, Quiet, Smart

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this along with the matching dryer and my wife loves them. She likes that they are quiet, fit a lot of clothes and that she can link them to her phone so that she gets an alert when the load is done. With so much going on in our day, its easy to forget that you put a load in, but the reminder really helps to stay on top of the laundry.

    I would recommend this to a friend