Customer Ratings & Reviews

Our old Maytag was "almost" indestructible, finally the motor failed after about 30 years. We decided on this LG washer and have had it for several weeks. So far it works as advertised. It was the top rated Washer in Consumer Reports. Hi tech vs. the old Maytag, but the wash results have been great. No regrets at all at this point.

We like the time-efficient wash cycles, the see-through top, the stainless steel interior without agitator and the cleanliness of our clothing!!

Do not, under any circumstances, buy this LG washing machine. From day one, it has been a nightmare, and the customer service experience has only compounded the frustration. The most glaring issue is the persistent, horrible smell emanating from the machine's tub. It doesn't matter what detergents I use or how diligently I follow the cleaning instructions—the stench remains. I've owned several washing machines in my life and have never encountered such a problem, nor have I ever needed to perform so much "maintenance" on a machine just to keep it from stinking. Keep in mind, I purchased this LG washing machine in February 2025, so it's essentially a brand-new machine! In a desperate attempt to resolve the issue, I even spent over $200 on a plumber to inspect and replace the water lines, only to be told that the odor originates from the machine itself. So, I followed protocol and purchased washing machine detergents to clean the tub as per the warranty service request and the smell is still there. The warranty, both the manufacturer's and the extended Geek Squad warranty, have proven utterly worthless. Geek Squad refuses to assist because the issue falls under the manufacturer's warranty, which begs the question: what exactly is the point of paying extra for an extended warranty if it provides no additional coverage? LG's warranty service has been equally unhelpful, with representatives seemingly uninterested in resolving the problem or taking responsibility for their faulty product. It feels like nobody wants to help fix the issue or take responsibility of their product and service. Save yourself the headache, the wasted money, and the disgusting smell. Avoid this LG washing machine and definitely don't waste your money on an extended warranty that offers no real value. You're better off washing your clothes by hand.

Absolutely love my new washer. First time in several years I have bright whites. Like the fact there are great settings. Quick wash, bedding, deep clean and more. Very happy with this purchase.

The machine is working as expected thus far. No issues.

Love this washer! I’ve had it for about a month now and the clothes are smelling fresh and clean! We wash at least a load everyday and I love how quick it gets things done!

Absolutely love this washer! I love the AI setting that adjusts the wash based on each load. The capacity is huge and can hold way more than I normally wash. My clothes always come out smelling so fresh and feeling clean. Would recommend this washer 10/10

I just got it because my other one had extended warranty I paid for. So far working good. Not happy with the extended warranty you have to buy through Best Buy. Not sure why I had squad and it’s in a warranty and still had to pay the difference in the new one and old. Taste weird to you. It’s not right.

I like the washer. We teplaced our old LG with this one and its big enough for our king comforter or a lot of laundry. Easy to use

looks great, works great. The added feature of the steam on the dryer is a big plus

This is not a washer that was on our radar when we started shopping but after speaking with the LG rep we were swayed and decided to try it. Super happy with the machine, it's fast, efficient, easy to use and I LOVE the LG Thin Q app. The customizable washes are fantastic

This is a wonderful product that looks and works great

We love this washer! The capacity and top load accessibility is great!

Haven't had it for long but it look great and I love the AI washing mode.

Great washer.. Love the large capacity and the app remainders for load complete

Machine is very quiet, clothes come very clean , detergent and softener use is a lot less with new machine also

when first time I'm was washing with this I'm was surprised how clean and bright color had the closes.My energy bill went down as well.I love it. the dryer enough to put on speed dry and will be done in no time .Love it

Love this washer. It has a huge capacity and cleans the loads well, even full to the brim. The matte look is so nice and clean looking.

Such a cool washer, I love how quiet it is. Family enjoys using it, very easy to operate.

We love this product it is our first LG washer and dryer.