Customer Ratings & Reviews
- Model:
- WT8400CW
- SKU:
- 6573559
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the quiet operation, overall performance, and large capacity of the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload. Many appreciate its ease of use and stylish design. However, some customers have noted concerns regarding the detergent dispenser not draining completely, a lack of desired cycle options, and issues with unusual odors. A few customers reported problems with temperature and spin settings.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
exactly as advertised!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is cooler than our last one. It takes a lot of clothes. It looks nice next to our new dryer!
I would recommend this to a friend - Pros mentioned:Ease of use, Noise level
samsung washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quiet machine, user friendly and easy operations, affordable price
I would recommend this to a friend - Pros mentioned:Noise level
Great purchase!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific washing machine! I like that it doesn’t have an agitator. It’s very quiet and works excellently. There are many features to this machine. LG has Improved over our last washing machine 8 years ago, we sold the other one so we could buy a set at a good price on Memorial Day.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Thank you for sharing your positive feedback about your LG WT8400CB top-load washing machine. It's great to hear that you are thoroughly satisfied with its performance, features, and quiet operation.
The WT8400CB is a 5.5 cu. ft. capacity washer that delivers effective cleaning without an agitator. Many customers praise its large load capacity, user-friendly features, and energy efficiency.
It's great that you were able to find a good deal on this model during a Memorial Day sale. Upgrading from an older machine to a newer, feature-rich model like the WT8400CB can make a significant difference in your laundry experience.
Thank you again for taking the time to share your real-world review. Positive feedback helps other shoppers make informed decisions. Enjoy your LG washer for many more loads to come!
-Renzo
- Pros mentioned:Capacity, Design
Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic! Love the look of it very sleek and it's great for large bulky blankets and comforters!
I would recommend this to a friend - Pros mentioned:Overall performance
great washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer... I love the sleek look of the washer. The top is black glass so you can still see the inside of the washer. It is a little noisy but it's not a big deal. It does have the compartment for your fabric softner, detergent, clorox and even powder detergent. You also have the option to bill the tub with more water with push of a button with the cycle. The clothes wash great and so far so good.
I would recommend this to a friend - Pros mentioned:Capacity, Ease of use
LG Matte Black Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it…huge capacity for large bulky loads and easy to use
I would recommend this to a friend Very low noise easy to use, heavy duty material LG
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer and dryer i got both and i received 200 dollars gift card too, i pick these both products and my love those, washer and dryer has way less noise then normal machines and its really easy to put and remove clothes, thank you LG and best buy for this great product, there was nice guy in best buy who helped me to choose these models
I would recommend this to a friend- Pros mentioned:Noise level
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine is very quiet, clothes come very clean , detergent and softener use is a lot less with new machine also
I would recommend this to a friend - Pros mentioned:Noise level
Excellent washer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer! Our 12-year old washer was needing repair, so we replaced it with a Samsung washer, but that was a mistake! The Samsung washer was very noisy, so Best Buy allowed us to exchange for a new LG washer! What a great product. Very quiet and washes clothes efficiently!
I would recommend this to a friend - Pros mentioned:Capacity
Great Washet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this larger was tub and all the setting to do all kinds of wash. And when the wash is done you hear a buzzing to let you know it done.
I would recommend this to a friend - Pros mentioned:Noise level
Efficient, quiet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased washer about a month ago , have no regrets , it washes large loads very clean and is very quiet, with just the right amount of functions. Will definitely recommend . Delivery and hook up by bestbuy was also good.
I would recommend this to a friend LG Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am liking my new LG 5.5 Washer. Easy to use. No complain.
I would recommend this to a friend- Cons mentioned:Smell
One-Star Warning: A Stinking Mess of Regret
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not, under any circumstances, buy this LG washing machine. From day one, it has been a nightmare, and the customer service experience has only compounded the frustration. The most glaring issue is the persistent, horrible smell emanating from the machine's tub. It doesn't matter what detergents I use or how diligently I follow the cleaning instructions—the stench remains. I've owned several washing machines in my life and have never encountered such a problem, nor have I ever needed to perform so much "maintenance" on a machine just to keep it from stinking. Keep in mind, I purchased this LG washing machine in February 2025, so it's essentially a brand-new machine! In a desperate attempt to resolve the issue, I even spent over $200 on a plumber to inspect and replace the water lines, only to be told that the odor originates from the machine itself. So, I followed protocol and purchased washing machine detergents to clean the tub as per the warranty service request and the smell is still there. The warranty, both the manufacturer's and the extended Geek Squad warranty, have proven utterly worthless. Geek Squad refuses to assist because the issue falls under the manufacturer's warranty, which begs the question: what exactly is the point of paying extra for an extended warranty if it provides no additional coverage? LG's warranty service has been equally unhelpful, with representatives seemingly uninterested in resolving the problem or taking responsibility for their faulty product. It feels like nobody wants to help fix the issue or take responsibility of their product and service. Save yourself the headache, the wasted money, and the disgusting smell. Avoid this LG washing machine and definitely don't waste your money on an extended warranty that offers no real value. You're better off washing your clothes by hand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, thank you for taking the time to share your experience with the LG WT8400CB washing machine. We truly appreciate your detailed feedback and understand how important it is for your appliance to deliver a clean, fresh performance — especially when it’s a brand-new unit.
We recognize the effort you’ve made to resolve the issue, from following cleaning protocols to hiring a plumber and navigating warranty support. Since this concern has persisted for several months, we’d like to investigate your case further to ensure it receives the attention it deserves. Please reach out to us directly at lgdigitalcare@lg.sprinklrsupport.com so we can take a closer look and explore next steps.
Thank you again for your feedback — we’re here to support you. -Avril
Lg washer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good,my Samsung washer went out so we decided on replacing the whole set. So far I love it. Clothes are clean and cycles are fast!
I would recommend this to a friend- Pros mentioned:Overall performance
ws review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks great, works great. The added feature of the steam on the dryer is a big plus
I would recommend this to a friend - Pros mentioned:Ease of use
LG WASHER
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with LG washer the App was very easy to download and install on galaxy phone. Wifi was a little difficult could be because router was far away. Found user manual could be more informative. Washer display would not work had to go to youtube
I would recommend this to a friend - Pros mentioned:Overall performance
GREAT BUY FROM BEST BUY!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME PRODUCT EFFICIENT SAVES WATER CLOTHES ARE CLEAN AND DONE IN A TIMELY FASHION AWESOME PRODUCT!!!!
I would recommend this to a friend - Pros mentioned:Overall performance
Best buy is A1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic unit highly advised and the technician who installed it was knowledgeable and thorough with his work
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, modern, washer. Impressive capacity and efficient.
I would recommend this to a friend - Pros mentioned:Ease of use, Noise level
Lg washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing very quiet wife loves it easy to use and can control with smart phone!!
I would recommend this to a friend