Customer Ratings & Reviews

Don’t have a lot of experience with Washers and Dryers. Bought the set to go in the home we recently purchased. Looking at some of the price differences amongst models and brands I feel like this was a good value. It fits a ton of stuff, and it has a great chime. Would definitely recommend. Like I said, it fits a ton of stuff and working in excavation everything always comes out very clean.

Great washer... I love the sleek look of the washer. The top is black glass so you can still see the inside of the washer. It is a little noisy but it's not a big deal. It does have the compartment for your fabric softner, detergent, clorox and even powder detergent. You also have the option to bill the tub with more water with push of a button with the cycle. The clothes wash great and so far so good.

Do not, under any circumstances, buy this LG washing machine. From day one, it has been a nightmare, and the customer service experience has only compounded the frustration. The most glaring issue is the persistent, horrible smell emanating from the machine's tub. It doesn't matter what detergents I use or how diligently I follow the cleaning instructions—the stench remains. I've owned several washing machines in my life and have never encountered such a problem, nor have I ever needed to perform so much "maintenance" on a machine just to keep it from stinking. Keep in mind, I purchased this LG washing machine in February 2025, so it's essentially a brand-new machine! In a desperate attempt to resolve the issue, I even spent over $200 on a plumber to inspect and replace the water lines, only to be told that the odor originates from the machine itself. So, I followed protocol and purchased washing machine detergents to clean the tub as per the warranty service request and the smell is still there. The warranty, both the manufacturer's and the extended Geek Squad warranty, have proven utterly worthless. Geek Squad refuses to assist because the issue falls under the manufacturer's warranty, which begs the question: what exactly is the point of paying extra for an extended warranty if it provides no additional coverage? LG's warranty service has been equally unhelpful, with representatives seemingly uninterested in resolving the problem or taking responsibility for their faulty product. It feels like nobody wants to help fix the issue or take responsibility of their product and service. Save yourself the headache, the wasted money, and the disgusting smell. Avoid this LG washing machine and definitely don't waste your money on an extended warranty that offers no real value. You're better off washing your clothes by hand.

quiet machine, user friendly and easy operations, affordable price

Terrific washer, with two exceptions. The black panel is a bit hard to read. Needs to be brighter. And the top of the washer is sloped, so if you put a basket of clothes on top, it will probably vibrate off. I bought a soft rubber pad to put on top to stop this.

Definitely a great washer and works great. Recommended for other users to use.

Machine is very quiet, clothes come very clean , detergent and softener use is a lot less with new machine also

Love this machine. It does its job very well at all temps the only downside is its predictive times are usually off. It will often say an hour and be done in 30 minutes

Terrific washing machine! I like that it doesn’t have an agitator. It’s very quiet and works excellently. There are many features to this machine. LG has Improved over our last washing machine 8 years ago, we sold the other one so we could buy a set at a good price on Memorial Day.

Fantastic! Love the look of it very sleek and it's great for large bulky blankets and comforters!

Love this larger was tub and all the setting to do all kinds of wash. And when the wash is done you hear a buzzing to let you know it done.

Love it…huge capacity for large bulky loads and easy to use

looks great, works great. The added feature of the steam on the dryer is a big plus

The machine is working as expected thus far. No issues.

AWESOME PRODUCT EFFICIENT SAVES WATER CLOTHES ARE CLEAN AND DONE IN A TIMELY FASHION AWESOME PRODUCT!!!!

Fantastic unit highly advised and the technician who installed it was knowledgeable and thorough with his work

Very pleased with LG washer the App was very easy to download and install on galaxy phone. Wifi was a little difficult could be because router was far away. Found user manual could be more informative. Washer display would not work had to go to youtube

Great washer.. Love the large capacity and the app remainders for load complete

Purchased washer about a month ago , have no regrets , it washes large loads very clean and is very quiet, with just the right amount of functions. Will definitely recommend . Delivery and hook up by bestbuy was also good.

Excellent washer! Our 12-year old washer was needing repair, so we replaced it with a Samsung washer, but that was a mistake! The Samsung washer was very noisy, so Best Buy allowed us to exchange for a new LG washer! What a great product. Very quiet and washes clothes efficiently!